topic Re: HORRIFIC CUSTOMER SERVICE !! in Customer Care

HORRIFIC CUSTOMER SERVICE !!

qvc chick — Fri, 02 Jun 2023 15:53:19 GMT

I AM A SENIOR CITIZEN ON A FIXED INCOME.

I HAVE BEEN CALLING FOR 4 WEEKS NOW ABOUT MY REFUND.

NEVER IN 40 PLUS YEARS OF SHOPPING HAVE I BEEN TREATED SO POORLY

NOBODY RETURNS MY CALL!!

DISGRACEFUL AND DEPLORABLE !!!

DOES ANYONE KNOW A PHONE CONTACT, OTHER THAN NORMAL C/S NUMBER??

THIS IS GOING TO GET UGLY !!!!!!!!!!!!!!!!!!!!

Re: HORRIFIC CUSTOMER SERVICE !!

Kachina624 — Fri, 02 Jun 2023 15:57:53 GMT

@qvc chick You can send an email to the board moderators at qvcsocialteam@qvc.com, including your order number. They will help you.

Re: HORRIFIC CUSTOMER SERVICE !!

sunshine45 — Fri, 02 Jun 2023 15:59:30 GMT

use the email QVCSOCIALTEAM@QVC.COM.....they are great with customer service issues.

@qvc chick

it also helps if you DONT spam the forums with this same request in multiple forum categories.

Re: HORRIFIC CUSTOMER SERVICE !!

AuntG — Fri, 02 Jun 2023 16:01:24 GMT

Goodness gracious, are you talking about a couple hundred dollars? Don't let it get ugly.

Re: HORRIFIC CUSTOMER SERVICE !!

kitcat51 — Fri, 02 Jun 2023 16:01:38 GMT

Stop posting over & over, it's silly. Use the contact info @Kachina624 gave you, they do an excellent job.

Re: HORRIFIC CUSTOMER SERVICE !!

Kayell — Fri, 02 Jun 2023 16:03:46 GMT

I have always had success emailing qvcsocialteam@qvc.com

They answer quickly and get things resolved. Hope this helps you.

Re: HORRIFIC CUSTOMER SERVICE !!

jackiejenny — Fri, 02 Jun 2023 16:06:13 GMT

Cross posting isn't allowed and they have already removed the other two.

Re: HORRIFIC CUSTOMER SERVICE !!

Danky2 — Fri, 02 Jun 2023 16:08:58 GMT

@qvc chick wrote:
I AM A SENIOR CITIZEN ON A FIXED INCOME.

I HAVE BEEN CALLING FOR 4 WEEKS NOW ABOUT MY REFUND.

NEVER IN 40 PLUS YEARS OF SHOPPING HAVE I BEEN TREATED SO POORLY

NOBODY RETURNS MY CALL!!

DISGRACEFUL AND DEPLORABLE !!!

DOES ANYONE KNOW A PHONE CONTACT, OTHER THAN NORMAL C/S NUMBER??

THIS IS GOING TO GET UGLY !!!!!!!!!!!!!!!!!!!!

RELAX !!! It will work out....

Re: HORRIFIC CUSTOMER SERVICE !!

Kachina624 — Fri, 02 Jun 2023 16:10:45 GMT

@qvc chick By the way, did you use Easy Returns which facilitates the return process?

Re: HORRIFIC CUSTOMER SERVICE !!

AuntG — Fri, 02 Jun 2023 16:21:59 GMT

Quit posting! The mods already deleted three of your threads.

Re: HORRIFIC CUSTOMER SERVICE !!

Trinity11 — Fri, 02 Jun 2023 16:54:48 GMT

@qvc chick wrote:
I AM A SENIOR CITIZEN ON A FIXED INCOME.

I HAVE BEEN CALLING FOR 4 WEEKS NOW ABOUT MY REFUND.

NEVER IN 40 PLUS YEARS OF SHOPPING HAVE I BEEN TREATED SO POORLY

NOBODY RETURNS MY CALL!!

DISGRACEFUL AND DEPLORABLE !!!

DOES ANYONE KNOW A PHONE CONTACT, OTHER THAN NORMAL C/S NUMBER??

THIS IS GOING TO GET UGLY !!!!!!!!!!!!!!!!!!!!

Have you tried Live Chat @qvc chick . I find the reps there very well trained and they always resolve any returns that are delayed. Just have your tracking number available. When they track the item, they can see if they received your return.

Hope it all works out for you. Keep us posted.💐

Re: HORRIFIC CUSTOMER SERVICE !!

RespectLife — Fri, 02 Jun 2023 17:55:09 GMT

@qvc chick

We are ALL on a fixed income.

My salary has been the same for 3 years.

Re: HORRIFIC CUSTOMER SERVICE !!

Foxxee — Fri, 02 Jun 2023 18:07:53 GMT

I hear you @qvc chick. QVC CS seems to fluctuate. Sometimes, it's very bad, others, it's good. Same with refunds. Even using QVC's Easy Returns.

You have been given an email address for contacting someone who will help you at QVC. Keep it somewhere for future reference.

Re: HORRIFIC CUSTOMER SERVICE !!

Kachina624 — Fri, 02 Jun 2023 18:59:24 GMT

@RespectLife My fixed income has been fixed for 25 years but I don't play the "fixed income" card.

Re: HORRIFIC CUSTOMER SERVICE !!

Love my grandkids — Sat, 03 Jun 2023 00:13:25 GMT

@qvc chick If you're on a "fixed income" as many of us are, then you need to budget better.

And stop yelling. It only gets your posts deleted.

Email to the address given to you by at least 3 posters.

Eat a cookie and relax.

Re: HORRIFIC CUSTOMER SERVICE !!

Effie54 — Fri, 02 Jun 2023 21:28:23 GMT

@AuntG wrote:
Goodness gracious, are you talking about a couple hundred dollars? Don't let it get ugly.

A couple of hundred dollars means a lot to some people.

Re: HORRIFIC CUSTOMER SERVICE !!

Kachina624 — Fri, 02 Jun 2023 21:45:56 GMT

@Love my grandkids wrote:
@RespectLife If you're on a "fixed income" as many of us are, then you need to budget better.

And stop yelling. It only gets your posts deleted.

Email to the address given to you by at least 3 posters.

Eat a cookie and relax.

@Love my grandkids I believe you directed your post to the attention of the wrong person. It is not @RespectLife who is yelling. She'd probably gladly eat a cookie, however.

Re: HORRIFIC CUSTOMER SERVICE !!

Love my grandkids — Sat, 03 Jun 2023 00:13:56 GMT

@Kachina624 Oops to me! I fixed it. Thanks for the heads up.

Re: HORRIFIC CUSTOMER SERVICE !!

CAcableGirl2 — Sat, 03 Jun 2023 01:07:42 GMT

Sometimes, the person calling in either doesn't understand, or want to understand what the rep is telling them.

Basically, we need all the facts and then many of us can try to offer some assistance.

Some things come to mind:

is the credit being requested from a gift card purchase
was there an EZ pay situation where the credit requested had not yet been charged
is there some sort of proof of delivery that the package actually made it back to QVC
is there an exchange being done that is being processed
is the credit card still active or closed that is supposed to get the credit
was the purchase through a check, and the check didn't clear
was the poster already given a merchandise credit for a future purchase instead of a refund and doesn't realize it

We need more facts, and honestly, if the poster was ANGRY and/or AGRESSIVE to the reps on the phone, they may never get a call back.

The email address provided is probably all that is needed, but we are willing to offer our assistance and suggestions, since many of us are long time shoppers and know in general how QVC operates (good and bad).

Re: HORRIFIC CUSTOMER SERVICE !!

Group 5 minus 1 — Sat, 03 Jun 2023 15:06:38 GMT

Your posting is one bad cliche after another.

Some of the other replies are mean,so please other posters don't complain about mine.