topic Re: Trouble with QVC app in Customer Care

Trouble with QVC app

mia 2 — Sat, 20 May 2023 05:57:34 GMT

Is anyone else having trouble with the QVC mobile app? The site keeps shutting down while I am on it. This has been occuring for 3 weeks. So I took off the app and reloaded it. That didn't solve this problem. I have never had this problem before with QVC or with any other app. I have no problem with QVC on my lap top.

Anyone have an idea how to fix this?

Re: Trouble with QVC app

CalminHeart — Sat, 20 May 2023 11:12:37 GMT

I have found most apps are a pain in the you know what. I rarely use them. It's easier to just go to website on the internet.

Re: Trouble with QVC app

wilma — Sat, 20 May 2023 13:36:57 GMT

@mia 2

Yes. The App is shutting down whether I'm on my iPhone or iPad. It shuts down when I browse and click on items for more details. Usually it works fine, but the last few weeks have been a nightmare. No issue with any other Apps so must be QVC App.

Re: Trouble with QVC app

ruthbe — Sat, 20 May 2023 15:27:14 GMT

I have noticed that also. At first I thought it was me...or a problem with my phone...then I noticed it was just QVC, Irritating.

Re: Trouble with QVC app

dooBdoo — Sat, 20 May 2023 19:24:36 GMT

Here's my 5/16 post from the Q Talk thread on this topic.

Not sure if all of these reports are for the iOS app, but when any app, of any type, starts acting up, it's a good idea to go to the app store site for your device. Take a look at the date of the most recent version update and then look at the reviews sorted by date to see what reports have come in since the update.

Since I use Apple devices, after seeing this thread I went to the App Store and looked at the iPhone and the iPad QVC shopping apps.

Under "version history," it shows that it was updated for both devices 3 weeks ago.

Under "ratings and reviews," I chose "see all" and then "sort by most recent."

The reports are in line with those on this thread... the app shuts down, the app crashes since the update.

So... their tech folks definitely have been deluged with complaints.

I don't use the Q apps, so I don't know how quickly those developers respond to problems.... if it's like the tech support on this website, it's probably going to take a while.

Not smart of them, since that broken shopping app is losing money for the Q.

Hope this is helpful! Have a peaceful afternoon/evening, everyone!😊

Re: Trouble with QVC app

mia 2 — Sat, 20 May 2023 22:23:33 GMT

Thank you all for your responses. For the last 3 weeks I thought it was just me. Now I know it's not me or my iphone. Sorry for all of us who are going through this. It's is very frustrating as one can't spend very long on the app. I will have to only shop when I can get to my computer, so I hope they fix it soon.

I really appreciate the 4 of you responding!

We really help each other on these blogs.

Re: Trouble with QVC app

mia 2 — Sat, 20 May 2023 22:30:33 GMT

THANK YOU dooBdoo! Appreciate that explanation. Thanks so much for taking the time to explain. I learned something today!

Have a peaceful evening also .

Re: Trouble with QVC app

LilL — Sat, 20 May 2023 22:35:31 GMT

There is another thread about this in Suggestion Box. The app crashes on both my iPhone and iPad. I have never had this problem until the last week or so. I also prefer the app as it is much faster and easier (unless I am on my laptop).

Re: Trouble with QVC app

Marcia327 — Sun, 21 May 2023 02:35:44 GMT

I have the same problem with qvc app on I phone and I pad. I thought it was my phone. Why doesn’t qvc fix this problem? It’s very annoying

Re: Trouble with QVC app

dooBdoo — Sun, 21 May 2023 05:53:18 GMT

@mia 2 wrote:
THANK YOU dooBdoo! Appreciate that explanation. Thanks so much for taking the time to explain. I learned something today!
Have a peaceful evening also .

You're welcome, and thank you, @mia 2!😊

I think it helps to know the App Store is filling up with complaints about the app crashing -- at the least we are aware the reports are getting to the developers.

It's not cost effective or common sense for them to permit a shopping app to be rendered useless for so many shoppers... QVC has always had a problem with seeming to have a dreadful lack of interest in keeping their website and their apps in working order. Puzzling.🤔

Re: Trouble with QVC app

Caaareful Shopper — Sun, 21 May 2023 13:34:41 GMT

It's so funny to hear some say there's no need for the QVC app anyway, just because they don't use it.

Nearly 100% of all large direct-to-customer businesses -- retail, services, transportation, medical, insurance, banking -- has an app and encourages its use. Apps are far outpacing browser use.

It's streamlined, efficient, fast (no webpages to slowly open), and easily accessed.

But just like the website, when it shuts down or has technical problems, it's extremely frustrating to even try to do business with the company.

Re: Trouble with QVC app

Kim-QVC — Sun, 21 May 2023 15:42:11 GMT

@mia 2 wrote:

Is anyone else having trouble with the QVC mobile app? The site keeps shutting down while I am on it. This has been occuring for 3 weeks. So I took off the app and reloaded it. That didn't solve this problem. I have never had this problem before with QVC or with any other app. I have no problem with QVC on my lap top.

Anyone have an idea how to fix this?

Good morning @mia 2 thank you for posting with us here in Customer Care Community forum. A servicer request has been submitted and prioritized.-Kim

Re: Trouble with QVC app

Marcia327 — Sun, 21 May 2023 16:01:20 GMT

Fix this app! They will lose my business if it continues to crash!

Re: Trouble with QVC app

pieman1 — Sun, 21 May 2023 21:58:57 GMT

@Marcia327

Not with the App, but the site itself, that I have used for many years.

One morning it was fine, went back to check on something and suddenly, my account was locked!

I phoned CS, they say the usually "I'm so sorry, try this, try that".

So now after all the "this and that", I'm locked out again, for too many tries!

I finally said the heck with it..

HSN I have no problem with, or other sites..

So, I'm done,,,

They don't know me, whatever,,,,

Gl to ya'll trying to get the App problem solved...

Re: Trouble with QVC app

greencardigan — Mon, 22 May 2023 04:50:51 GMT

I'm using the mobile app on an older iPad. I had the same issues described here and then I uninstalled the app and then reinstalled it. Now no more issues with the random and frequent app shut down/closing. Give it a try, maybe it will help you, too.

Re: Trouble with QVC app

Anonymous — Tue, 23 May 2023 20:34:24 GMT

Hi @mia 2 @greencardigan @pieman1 @Marcia327 I am so sorry for the difficulty you have had with the QVC app. The app has been updated. Please go to the App Store and install the new app.

Re: Trouble with QVC app

Georgiagrama — Sun, 28 May 2023 22:04:45 GMT

@Anonymous wrote:
Hi @mia 2 @greencardigan @pieman1 @Marcia327 I am so sorry for the difficulty you have had with the QVC app. The app has been updated. Please go to the App Store and install the new app.

@Anonymous I've updated my App twice this week.

It is not "fixed".

Re: Trouble with QVC app

Anonymous — Sun, 28 May 2023 22:11:34 GMT

Hi @Georgiagrama did you update your app or did you install the newest version?

Re: Trouble with QVC app

Georgiagrama — Sun, 28 May 2023 22:31:02 GMT

@Anonymous wrote:
Hi @Georgiagrama did you update your app or did you install the newest version?

Update. My phone automatically updates my apps.

Re: Trouble with QVC app

cosmic1 — Mon, 29 May 2023 21:03:24 GMT

This is driving me crazy. I cannot even look at anything without constantly getting booted out of the app. When is this going to be fixed?

I just give up and don’t bother looking to find what I am looking to buy. I have gone to Amazon instead, since their app works just fine.