topic Re: Easy Pay in Customer Care

Easy Pay

nextwinner — Tue, 09 May 2023 16:08:07 GMT

Is anyone else having a problem with the easy pay option not working? When I attempt to order something, it says it will be billing the full amount now instead of monthly. I also checked the easy pay box.

Re: Easy Pay

Kachina624 — Tue, 09 May 2023 16:11:51 GMT

@nextwinner For some people,the system is defaulting to full pay and for some to Easy Pay. Mine is also defaulting to full pay. If I want Easy Pay I have to remember to manually change it.

Re: Easy Pay

elated — Tue, 09 May 2023 16:29:38 GMT

If you go to My Account and go to manage easy pays, you will see a green box that gives you an option of easy pay or full payment. If that box is checked, it goes to easy pay,. If not, it goes to full payment. I just noticed this yesterday. I hope this helps.

Re: Easy Pay

Kachina624 — Tue, 09 May 2023 18:21:47 GMT

@elated I don't see that under Manage Easy Pays.

Re: Easy Pay

elated — Tue, 09 May 2023 18:25:33 GMT

@Kachina624 wrote:
@elated I don't see that under Manage Easy Pays.

It is there. I just checked again. You go to My Account, Order Status and then Easy Pay. It is right under refund delays. I am using a fire tablet.

Re: Easy Pay

DJs mom — Tue, 09 May 2023 18:37:58 GMT

@elated I never noticed this before. I don't have any pending easy pays, but I'm glad you pointed this out. Thank you.

Re: Easy Pay

RespectLife — Tue, 09 May 2023 19:14:03 GMT

@Kachina624 wrote:
@elated I don't see that under Manage Easy Pays.

@Kachina624

@elated

I don't have anything like that either. NO green boxes

Edge on a desk top

Re: Easy Pay

elated — Tue, 09 May 2023 22:10:24 GMT

@RespectLife wrote:
@Kachina624 wrote:
@elated I don't see that under Manage Easy Pays.

@Kachina624

@elated

I don't have anything like that either. NO green boxes

Edge on a desk top

Well, I don't know what to say but it shows on mine. You go to My Account, then Order Status then go to Easy Pay. I think if you go directly to Manage Easy Pays, it doesn't show. You have to go step by step.

Re: Easy Pay

Kachina624 — Tue, 09 May 2023 22:27:06 GMT

@elated I did exactly what you said but nothing there. It doesn't make sense that it would be under Order Status since Easy Pays have nothing to do with the status of orders. You can change the payments while a new order is eligible for edit but this is only briefly.

Re: Easy Pay

Kachina624 — Tue, 09 May 2023 22:50:50 GMT

@elated I followed your instructions on an Amazon Fire tablet and all I get is a list of easy pay orders with no option for doing anything except making payments.

Re: Easy Pay

elated — Wed, 10 May 2023 02:12:41 GMT

@Kachina624 wrote:
@elated I followed your instructions on an Amazon Fire tablet and all I get is a list of easy pay orders with no option for doing anything except making payments.

Please see below. I took a snapshot.

Re: Easy Pay

Charlie-O — Wed, 10 May 2023 01:01:50 GMT

Yes, that happened to me today as well.

Re: Easy Pay

Sage04 — Wed, 10 May 2023 01:13:12 GMT

@elated I haven't seen it either. For me it's easier to choose Easy Pay or one time payment just before checking out.

So what you are saying about the green box, does that mean that if you choose either there and wanted to change it another time, do you have to back into Accounts to change it?

Re: Easy Pay

elated — Wed, 10 May 2023 02:07:01 GMT

Re: Easy Pay

elated — Wed, 10 May 2023 02:18:36 GMT

@Sage04 wrote:
@elated I haven't seen it either. For me it's easier to choose Easy Pay or one time payment just before checking out.

So what you are saying about the green box, does that mean that if you choose either there and wanted to change it another time, do you have to back into Accounts to change it?

Please see above. i took a,snapshot. I don't know the answer to your question.

Re: Easy Pay

RespectLife — Wed, 10 May 2023 13:19:57 GMT

@elated

That is so computery weird! LOL

Just did it again...step by step....exactly as you wrote!

Nope! I get no green boxes at all!!

Re: Easy Pay

DJs mom — Wed, 10 May 2023 15:52:53 GMT

@elated I get the same thing you get in your screenshot. I am on a desktop using Chrome. Thanks again for pointing this out.

Re: Easy Pay

Sage04 — Wed, 10 May 2023 16:02:17 GMT

Just tried again and haven't seen it. I'm on a desktop and using firefox. From your snapshot it seems as if they are trying to make easier for someone who uses Easy Pay only and that's a good idea.

Re: Easy Pay

sunshine45 — Wed, 10 May 2023 18:13:29 GMT

yes, i had problems yesterday with an order and could not figure out how to get the easy pay to "stick." have not had this issue before and i could always manage recently to choose either the full pay or the easy pay during checkout.

i did go into the my account tab to check the box for easy pay. will see if that helped when i make my next order.

i think this is a new glitch.

Re: Easy Pay

Winterclear — Thu, 11 May 2023 02:17:14 GMT

Yep, this just happened to me when trying to check out with three items. When I get to the checkout page, I can literally see it change from easy pay to pay in full. Going into my account to make sure the boxes are ticked for easy pay as my preferred option or editing on the checkout page does not fix it. I just chatted with a QVC rep who said this is a known issue that tech support is working on.