topic Re: Five weeks, returns still not processed in Customer Care

Five weeks, returns still not processed

Smidget — Mon, 01 May 2023 15:53:16 GMT

Dear QVC, your returns processing is not getting faster. I'm at five weeks and counting. Please get your act together. At the very least, waive return shipping charges if you can't process credits in a timely manner.

Re: Five weeks, returns still not processed

elated — Mon, 01 May 2023 15:57:33 GMT

At the top of the order status page, there was a statement regarding return delays. I think you should contact them.

Re: Five weeks, returns still not processed

Effie54 — Mon, 01 May 2023 16:01:54 GMT

It can take 6 weeks to process a return. That's how long it took mine. I've opted to calling Customer Service as I feel 6 weeks is too long. No other company takes that long.

Re: Five weeks, returns still not processed

ruthbe — Mon, 01 May 2023 16:50:46 GMT

a much faster way is to eamil .....QVCeasyreturns@qvc.com

there is someplace on QVC that lists what is required...such as order number, item number, price etc.

it is much much faster.....I usually receive a return to my original method of payment in maybe a week.

Re: Five weeks, returns still not processed

manny2 — Mon, 01 May 2023 17:49:13 GMT

I emailed the qvcsocialteam@qvc.com. Issue resolved.

Re: Five weeks, returns still not processed

Susan-QVC — Mon, 01 May 2023 18:44:56 GMT

@Smidget wrote:
Dear QVC, your returns processing is not getting faster. I'm at five weeks and counting. Please get your act together. At the very least, waive return shipping charges if you can't process credits in a timely manner.

@Smidget I am very sorry for the long wait, please email us the order number, we will be happy to help.

QVCSocialTeam@qvc.com

Susan

Re: Five weeks, returns still not processed

RespectLife — Mon, 01 May 2023 18:53:07 GMT

@ruthbe wrote:
a much faster way is to eamil .....QVCeasyreturns@qvc.com

there is someplace on QVC that lists what is required...such as order number, item number, price etc.
it is much much faster.....I usually receive a return to my original method of payment in maybe a week.

This has been posted many, MANY times!!!!

@ruthbe is exactly right!

NO ONE should just send it back and wait!!

Email Easy Returns with all the info!!! I get my credit OR exchange processed in a couple days.

Re: Five weeks, returns still not processed

CABRIT — Fri, 05 May 2023 22:47:29 GMT

It unnecessary and a company named Kate Hewko Designs had a refund in my bank account 2 days after they received my return, so it can be done.

Re: Five weeks, returns still not processed

greencardigan — Sat, 06 May 2023 14:38:11 GMT

I sent off my return - 3 clothing items that didn't fit -- received by the Q in 3 business days. Shipped last Saturday. Return for item on the label in 24 hours (saw it pending on my credit card).

I meant to email about the other two in the same package but had a typo in the email.

No problem because I got an email later that day with the refund info on the remaining items!

Just about a week which is faster than so many places.

I wonder why my experience is so different than those here....I'll keep shopping here.

Re: Five weeks, returns still not processed

depglass — Sat, 06 May 2023 19:28:44 GMT

Why don't they hire or transfer people into the returns dept, perhaps some of those that I read were laid off? It isn't just the money part, it would be nice to get the merchandise back into stock for those waitlist sales.

Re: Five weeks, returns still not processed

JeanLouiseFinch — Sat, 06 May 2023 19:30:30 GMT

Call CS. If the agent can see that your return package been received, they will process your refund while you're on the phone with them.

Re: Five weeks, returns still not processed

sunshine45 — Sun, 07 May 2023 04:09:08 GMT

QVC easy returns process......returns processed in less than a week.

QVCEASYRETURNS@QVC.COM

i get my refund sometimes even before i have given my return to usps or ups.

Re: Five weeks, returns still not processed

Chucklehead — Mon, 08 May 2023 18:09:51 GMT

Two days for mine. Used the email for Easy Returns.

Re: Five weeks, returns still not processed

Grandma Coop — Mon, 15 May 2023 02:44:08 GMT

I sent something back about 4 months ago and they have they have not yet issued my money back. This is crazy! I will not be buying anything substanial from QVC ever again!

Re: Five weeks, returns still not processed

Squirrels Are Trash — Mon, 15 May 2023 17:28:05 GMT

@depglass wrote:
Why don't they hire or transfer people into the returns dept, perhaps some of those that I read were laid off? It isn't just the money part, it would be nice to get the merchandise back into stock for those waitlist sales.

Because they've outsourced their returns.

Re: Five weeks, returns still not processed

Estellee — Thu, 29 Jun 2023 12:55:59 GMT

That happened to me with a return, around 1 month still not credited. I called CS and they handled the credit but it still shows on line the order hasn't been returned, lol.