topic Re: STOP SENDING ME USED/RETURNS in Customer Care

STOP SENDING ME USED/RETURNS

AzRUSHmom — Wed, 12 Apr 2023 00:58:33 GMT

OMG! Just received more returned items when I expect to receive new. Sorry, I did not order 'As Is" or was on a waitlist. I am getting tired of this and I don't know why I should have to pay to return items people have sent back when I order a new or sale item. I just came back from the post office after sending back 2 boxes of returns that were sent to me. Can you put on my account "If you can't send me new, don't send at all" I have already told them that in CS. I may have to rethink ordering from QVC anymore. have already changed my mind about ordering items I want because I'm afraid that I will likely get a return. Sorry, would rather pass on used, bad smelling, hairy items.

Re: STOP SENDING ME USED/RETURNS

Etoile308 — Wed, 12 Apr 2023 01:13:25 GMT

I don't know if some people just have really bad luck, or if they buy things that are so different from me. In all my years of shopping QVC, and I buy a lot, I've never received a used item. Even including all the "As Is" and Waitlisted items I've bought. Not one "As Is" was a used or returned item.

Re: STOP SENDING ME USED/RETURNS

cjm61 — Wed, 12 Apr 2023 01:23:14 GMT

@Etoile308 Me neither. And, in the years and years I've been ordering I have never received a used item, at least that I know of. If I did it wouldn't bother me unless it was defective in some way. I wash every apparel item prior to even trying on so it's no big deal if someone else tried it on and it didn't work.

I've never received any gadgets or decor items that appeared used. But, I will say I have no problem purchasing As Is items. The problem with those are they aren't that much cheaper. In fact, sometimes the As Is item is more expensive than the "new" item.

Re: STOP SENDING ME USED/RETURNS

beach-mom — Wed, 12 Apr 2023 01:45:39 GMT

@AzRUSHmom - I get returns all of the time, even when I order something new right after it's presented. If it is clothes, I will wash the item before I try it.

The worst experience I had was years ago. We used to get an "Insider" magazine, and we could order TSV's ahead of time. I had a special trip coming up, and ordered the perfect handbag that was going to be the TSV. It came. Remember, no one had seen this presented yet. It was a "return," and there was a big pen mark on the front of the bag. I called, and CS was great about taking care of exchanging it for a brand new one, but I didn't have it for my trip.

Re: STOP SENDING ME USED/RETURNS

Kachina624 — Wed, 12 Apr 2023 01:44:59 GMT

@AzRUSHmom You need to get your facts straight before blast some store.

First, every retailer in the country puts returns out for resale if they're in good condition, which QVC's happen to be. I personally gotten dozens of them and have never received one that wasn't in pristine condition.

If you got "as is" items, it was because you deliberately selected them and read a disclaimer when ordering.

You'd have to order an extraordinary quantity to get two boxes of returns to send back in the last 30 days. I'd guess about 1 out of 20 items shipped are returns. How big were those boxes you sent back? Your post is full of gross exaggeration.

It does indeed sound as though you need to rethink shopping at QVC. If you're so dissatisfied, why would you continue shopping here?

QVC doesn't have personal shoppers that cater to customer whims. Perhaps you might try Neiman Marcus.

Re: STOP SENDING ME USED/RETURNS

NicksmomESQ — Wed, 12 Apr 2023 01:57:49 GMT

I've gotten used items quite a few times. I got clothing that was worn, stained & sent to me rolled up in a ball. I called CS each time & was able to send the items back for either a refund or exchange. I never had to pay for those returns, QVC covered all shipping charges.

Re: STOP SENDING ME USED/RETURNS

Love my grandkids — Wed, 12 Apr 2023 01:58:10 GMT

@AzRUSHmom Your post is so full of exaggerations it's not even funny.

Shop elsewhere and get your facts straight.

Re: STOP SENDING ME USED/RETURNS

AuntG — Wed, 12 Apr 2023 02:02:45 GMT

It is rare that I return items, so I've washed clothes that were customer returns and kept them. I truly think all returns should be labeled 'as is' and priced accordingly. Saying one in twenty clothing items had been worn is probably an accurate ratio.

Re: STOP SENDING ME USED/RETURNS

Kachina624 — Wed, 12 Apr 2023 02:13:15 GMT

@NicksmomESQ wrote:
I've gotten used items quite a few times. I got clothing that was worn, stained & sent to me rolled up in a ball. I called CS each time & was able to send the items back for either a refund or exchange. I never had to pay for those returns, QVC covered all shipping charges.

@NicksmomESQ Funny how, some big shoppers have never received an unsatisfactory return and others claim to get many of them.

Re: STOP SENDING ME USED/RETURNS

NicksmomESQ — Wed, 12 Apr 2023 03:52:29 GMT

@Kachina624 wrote:

@NicksmomESQ wrote:
I've gotten used items quite a few times. I got clothing that was worn, stained & sent to me rolled up in a ball. I called CS each time & was able to send the items back for either a refund or exchange. I never had to pay for those returns, QVC covered all shipping charges.
@NicksmomESQ Funny how, some big shoppers have never received an unsatisfactory return and others claim to get many of them.

@Kachina624 Funny,just because something hasn't happened to you, doesn't mean it hasn't happened to others.Luck of the draw I guess.🤷‍♀️

Re: STOP SENDING ME USED/RETURNS

Venezia — Wed, 12 Apr 2023 04:29:29 GMT

I've been shopping with QVC for decades now (first in the U.K. and then here). In all those years, I've never received an item of clothing (or anything else really) that arrived in poor condition.

I've ordered a ton of stuff, mostly clothing, from the "As Is" section and very often what I receive is clearly new, tags still attached. I figure they're either clearing out a line or someone returned it because it didn't fit or didn't suit. Yes, it's repackaged, but still in perfect condition.

If I'd had the kind of luck some claim, I'd have stopped shopping with the Q many, many years ago.

-----

Oh, I did once get an item that was a return: it was a meat slicer that my DH just had to have. I know it was a return, because it still had the guy's return slip in the box! That was it, in decades of shopping. (QVC immediately apologized, told me to toss it and shipped me out a brand new one. That still sits in the basement to this day because DH has never used it!)

Re: STOP SENDING ME USED/RETURNS

eaesquire — Wed, 12 Apr 2023 04:33:24 GMT

Funny,just because something hasn't happened to you, doesn't mean it hasn't happened to others.Luck of the draw I guess.🤷‍♀️

@NicksmomESQ Exactly. I once posted about getting a pair of dirty Kim Gravel jeans that didn't even have the tags and received a number of bullying responses. It doesn't matter if you say you got 1 used item or dozens. The same 2 or 3 self-annointed experts feel the need to lecture and accuse. Apparently because it has never happened to them, it could never possibly happen to anyone else ever.

Re: STOP SENDING ME USED/RETURNS

Venezia — Wed, 12 Apr 2023 04:45:31 GMT

@eaesquire - I think that most of us can believe that some customers occasionally get a clearly returned item.

It's when someone (and, sorry, it's often a new poster) claims that everything they've received has been "used, bad smelling, hairy" that some of us tend to disbelieve it. Having to return "two boxes" of items? That's some unusually bad luck.

I've never known QVC not to take care of any issues, including not charging for the return shipping, if an item was defective (and, yes, used and in dirty condition would qualify as defective).

But...maybe there really are customers who are just jinxed. In which case, it's better to shop at a B&M store so s(he) can see the item before purchasing it.

Re: STOP SENDING ME USED/RETURNS

eaesquire — Wed, 12 Apr 2023 05:11:28 GMT

@Venezia No doubt some people need to stick to the brick and mortar stores. That's the only way one can hold the item in their hands and examine it before they buy At the store, we can make sure the tags are on and that the item is clean and undamaged. One would hope that QVC does that with returns, but it seems they don't. If I was getting volumes of QVC throw-away items, I'd go back to shopping in person.

Re: STOP SENDING ME USED/RETURNS

jackiejenny — Wed, 12 Apr 2023 07:46:24 GMT

In the 36/37 years of shopping @ QVC, I have had very good luck.

I had only one item that was clearly used and they sent it to me.

It was a Dooney & Bourke bag that reeked of perfume and had a small bottle of Nest perfume inside.

I called CS and they sent out a new one. I am not paying a new price for a used bag, but they took care of it promptly.

I am usually impressed with how pristine almost all of the merch is sent.

Re: STOP SENDING ME USED/RETURNS

Nataliesgramma — Wed, 12 Apr 2023 11:04:14 GMT

I have received a few things....most I bought "as is"....

I got one pair of capris from D & C and those were obviously washed...but I rewashed them and kept them anyway...

Re: STOP SENDING ME USED/RETURNS

RespectLife — Wed, 12 Apr 2023 11:32:30 GMT

@eaesquire wrote:
Funny,just because something hasn't happened to you, doesn't mean it hasn't happened to others.Luck of the draw I guess.🤷‍♀️
@NicksmomESQ Exactly. I once posted about getting a pair of dirty Kim Gravel jeans that didn't even have the tags and received a number of bullying responses. It doesn't matter if you say you got 1 used item or dozens. The same 2 or 3 self-annointed experts feel the need to lecture and accuse. Apparently because it has never happened to them, it could never possibly happen to anyone else ever.

@eaesquire

Many/most clothing items I order do NOT have tags and I order all my clothes from QVC.

The only lines I order that have tags is WCC, BFD and Laurie Felt.

Just because they don't have tags does NOT mean they are not new from the factory.

The way you can tell if an item was a return is by the bag label. Long rectangle, new.

Square label, previously returned.

Re: STOP SENDING ME USED/RETURNS

RespectLife — Wed, 12 Apr 2023 11:35:40 GMT

@eaesquire wrote:
@Venezia No doubt some people need to stick to the brick and mortar stores. That's the only way one can hold the item in their hands and examine it before they buy At the store, we can make sure the tags are on and that the item is clean and undamaged. One would hope that QVC does that with returns, but it seems they don't. If I was getting volumes of QVC throw-away items, I'd go back to shopping in person.

LOL as mentioned @eaesquire

ALL retailers put returned items BACK on the rack.

I worked retail years ago. The employee is responsible for checking it out....applying a new price tag, get a hanger and RIGHT back it goes!!

You also have NO way of knowing how many people before you tried on that garment.

The only advantage is that you get to see the condition first, but you don't know that item's history either!

Re: STOP SENDING ME USED/RETURNS

Boehm Collector — Wed, 12 Apr 2023 11:52:18 GMT

I only received a used item once that I am aware of. I had purchased an expensive, new leather handbag. When it arrived it had half eaten candy and empty candy wrappers inside. Gross! Of course, I sent it back.

Re: STOP SENDING ME USED/RETURNS

pupwhipped — Wed, 12 Apr 2023 14:08:17 GMT

@Kachina624 wrote:

@NicksmomESQ wrote:
I've gotten used items quite a few times. I got clothing that was worn, stained & sent to me rolled up in a ball. I called CS each time & was able to send the items back for either a refund or exchange. I never had to pay for those returns, QVC covered all shipping charges.
@NicksmomESQ Funny how, some big shoppers have never received an unsatisfactory return and others claim to get many of them.

Even funnier is that it's usually a first time poster with these complaints who registers that very day. And their situations are always so extraordinarily dramatic!!! 😲 And maybe not every time, but 9 times out of 10 there's never a response back to the post and you never hear another peep out of them. Funny, huh?

There's always a method to this madness.