topic Re: Oops no checking to see correct order in Customer Care

Oops no checking to see correct order

whateverisspecial — Tue, 18 Apr 2023 23:08:50 GMT

Today I received my order which was to be a peace world item, packing slip read what I was to receive, item number on bag was the same only it was a prior return from a customer, evidently returned a 2 piece jogger and pullover by a brand not even carried by QVC. Says everything they don't check items when returned and just send out to another customer, called a scam by prior customer.

Re: Oops no checking to see correct order

Foxxee — Wed, 19 Apr 2023 01:33:23 GMT

QVC might be scanning returns for wear, etc. I think this method misses a lot, but it's a lot faster and uses fewer employees, definitely more cost effective. I've been a recipient of this scanning failure from QVC.

I never received obviously used products from any other retailer in the past. Probably because they do not accept anything used for return.

Re: Oops no checking to see correct order

Wayne-QVC — Wed, 19 Apr 2023 01:44:18 GMT

@whateverisspecial We're so sorry to hear you had that experience. Please e-mail us your account information to QVCSocialTeam@qvc.com and we will be happy to help.

Re: Oops no checking to see correct order

whateverisspecial — Wed, 19 Apr 2023 22:50:33 GMT

E mailed with photos to social team no response.

Re: Oops no checking to see correct order

whateverisspecial — Wed, 19 Apr 2023 22:51:24 GMT

E mailed with photos to social team no response yet, why?

Re: Oops no checking to see correct order

Wayne-QVC — Wed, 19 Apr 2023 23:17:28 GMT

@whateverisspecial What time did you send that email?

Re: Oops no checking to see correct order

whateverisspecial — Wed, 19 Apr 2023 23:19:48 GMT

Early afternoon today

Re: Oops no checking to see correct order

Wayne-QVC — Thu, 20 Apr 2023 00:04:57 GMT

@whateverisspecial Thanks, I will have someone locate your email and send you a response.

Re: Oops no checking to see correct order

Wayne-QVC — Thu, 20 Apr 2023 00:57:44 GMT

@whateverisspecial An email reponse was sent to you an hour ago. Let me know if you received it.