topic Re: Change to be aware of on returns......... in Customer Care

Change to be aware of on returns.........

Sunniegirl — Tue, 18 Apr 2023 18:19:33 GMT

I send an email to the easy returns first with my order #. Then if there is a packing slip, I complete that and do the return. Depending on the weight of the package I may pay the postage...........

I went to do a return yesterday and since there wasn't a packing slip, I went to my account and started the return process but at the end, it would only print out a prepaid label..... and not just the return form. I was not going to pay $6.95 on a very light item, so I did a live chat and found out that currently, you can only print out a prepaid label...... The CS rep did send me a form that I could fill out all of the information that is ususally on the online form. She did not know when this will be fixed... Just wanted to give people a heads up.

Re: Change to be aware of on returns.........

Kachina624 — Tue, 18 Apr 2023 18:39:59 GMT

@Sunniegirl If I don't get a return form, I simply write all the information they need on a piece of paper. I check and double check the order number, the most important thing.

They've always been accepted and credited as they would be with a printed form.

Re: Change to be aware of on returns.........

haddon9 — Tue, 18 Apr 2023 18:49:51 GMT

Even though you can only print out the prepaid label along with the invoice, you don't have to use it. You can still use your own label....just make sure you let them know what label you are using so you don't get charged.

Re: Change to be aware of on returns.........

Tinkrbl44 — Tue, 18 Apr 2023 20:01:55 GMT

@Sunniegirl wrote:
I send an email to the easy returns first with my order #. Then if there is a packing slip, I complete that and do the return. Depending on the weight of the package I may pay the postage...........
I went to do a return yesterday and since there wasn't a packing slip, I went to my account and started the return process but at the end, it would only print out a prepaid label..... and not just the return form. I was not going to pay $6.95 on a very light item, so I did a live chat and found out that currently, you can only print out a prepaid label...... The CS rep did send me a form that I could fill out all of the information that is ususally on the online form. She did not know when this will be fixed... Just wanted to give people a heads up.

@Sunniegirl

When I return something I am always printing labels off Paypal. Not only is it cheaper, but I get tracking, which I find to be important. The $6.95 labels are an income stream for QVC and have been for years. You have other ways to ship returns.

Re: ChaInge to be aware of on returns.........

Catch71 — Tue, 18 Apr 2023 20:07:18 GMT

When you use easy returns online, they reimburse you minus the original shipping but they do not deduct the label charge. They state that when you get an email your refund info. If you use the label, that will be charged when the warehouse at the return center scans the label. I have done this several times. About a month after you mail it back you will be charged for the label on the credit card you used. If you don't pay by credit card I do not know how it works as I always pay and get credited the credit card I used to purchase.

Re: Change to be aware of on returns.........

meem120 — Tue, 18 Apr 2023 20:44:14 GMT

I dont have a printer and I just write the info on paper. Ive had no problem that way. If they dont like it, they can go back to invoices!

Re: ChaInge to be aware of on returns.........

meem120 — Tue, 18 Apr 2023 20:46:57 GMT

@Tinkrbl44 Thats a great idea, but you have to purchase the item using your PP account to do that Yes?

Re: ChaInge to be aware of on returns.........

Tinkrbl44 — Tue, 18 Apr 2023 22:06:08 GMT

@meem120 wrote:
@Tinkrbl44 Thats a great idea, but you have to purchase the item using your PP account to do that Yes?

@meem120

No you purchase it however you usually do. What you pay for is the cost of the label and the money comes from wherever you have your Paypal set to deduct from ... checking acct, credit card, whatever.

Re: ChaInge to be aware of on returns.........

eaesquire — Wed, 19 Apr 2023 00:48:12 GMT

@Tinkrbl44 Thank you for this information. I don't return a lot, but this is super useful for when I must.

Re: ChaInge to be aware of on returns.........

Venezia — Wed, 19 Apr 2023 01:04:33 GMT

@Tinkrbl44 - I didn't know that about PayPal and return labels and I've been using PayPal pretty much since it started.

I used to take advantage of the "Return Shipping on Us" system, until that ended last November.

I return very few things, so It's not a big issue for me, but I'll check out PayPal in the future, if it's going to be an expensive return shipping.

Re: Change to be aware of on returns.........

Ronettes — Wed, 19 Apr 2023 02:58:31 GMT

Thank You for the info! I haven't been ordering from QVC, and now I am going to rethink anything I order from here, the greed is getting out of control, they are going to be losing customers!!

Re: Change to be aware of on returns.........

KathyM23 — Wed, 19 Apr 2023 05:46:29 GMT

I don't find the $6.95 return fee excessive. It is much less than other places I shop. There are costs associated with processing returns and they are much more than $6.95 Certainly don't consider it an income stream or greed.

Salaries and benefits (which are costly) for the workers in the return certers, clerical people to process the return and bookkeepers to get the credit to the original method of paymeht be it credit card, debit, PayPal, etc.

Re: ChaInge to be aware of on returns.........

Tinkrbl44 — Wed, 19 Apr 2023 08:05:27 GMT

@Venezia wrote:
@Tinkrbl44 - I didn't know that about PayPal and return labels and I've been using PayPal pretty much since it started.

I used to take advantage of the "Return Shipping on Us" system, until that ended last November.

I return very few things, so It's not a big issue for me, but I'll check out PayPal in the future, if it's going to be an expensive return shipping.

@Venezia

After too many expensive returns, including a heavy blender!, I stopped ordering anything that had significant weight.

These days, I buy only jewelry or cosmetics ... and one exception to that was a Cuddl Duds fleece shirt, which weighed practically nothing.

Last time I had a return I shipped it to their Ontario CA center which isn't that far from LA. Would you believe they credited my return just FOUR days after I mailed it! I was so happy, LOL.

Re: ChaInge to be aware of on returns.........

CJC — Wed, 19 Apr 2023 11:40:45 GMT

My goodness, what a huge hassle making returns to Q. Did an Amazon return at Kohls yesterday and had an email saying my Visa had been credited before I even got my car back in the garage. No return labels required, no shipping boxes required, nothing but a scan on my phone. Q simply can't compete with that.

Re: Change to be aware of on returns.........

RespectLife — Wed, 19 Apr 2023 12:46:43 GMT

@KathyM23 wrote:
I don't find the $6.95 return fee excessive. It is much less than other places I shop. There are costs associated with processing returns and they are much more than $6.95 Certainly don't consider it an income stream or greed.

Salaries and benefits (which are costly) for the workers in the return certers, clerical people to process the return and bookkeepers to get the credit to the original method of paymeht be it credit card, debit, PayPal, etc.

I agree @KathyM23

I recently mail 2 mini microwave popcorn bags in a small brown envelope to a town 2.5 hours away.

It cost me $6.50 !! It weighed NOTHING

USPS rates are sky high...$6.95 to return a box or bag is a bargain compared to what I have to pay on my own.

Re: Change to be aware of on returns.........

RespectLife — Wed, 19 Apr 2023 12:48:47 GMT

@Sunniegirl wrote:
I send an email to the easy returns first with my order #. Then if there is a packing slip, I complete that and do the return. Depending on the weight of the package I may pay the postage...........
I went to do a return yesterday and since there wasn't a packing slip, I went to my account and started the return process but at the end, it would only print out a prepaid label..... and not just the return form. I was not going to pay $6.95 on a very light item, so I did a live chat and found out that currently, you can only print out a prepaid label...... The CS rep did send me a form that I could fill out all of the information that is ususally on the online form. She did not know when this will be fixed... Just wanted to give people a heads up.

You could have just printed a copy of your invoice @Sunniegirl from your order status and wrote the info on it.

You do not need 'their return form'.

I have also just handwritten the info on a piece of paper.

Re: Change to be aware of on returns.........

Sunniegirl — Thu, 20 Apr 2023 09:16:50 GMT

Thank you - didn't realize you could do that... What I was trying to explain was that before IT made changes.. you could just print out the return form and you could chose your own way of returning the item.... but thank you for your info.