topic Re: over 2 weeks to process return in Customer Care

over 2 weeks to process return

baglady9 — Sat, 18 Mar 2023 20:34:06 GMT

I had to call in today to check on 7 returns that were received in the QVC warehouse over 2 weeks ago. if I hadnt called and received acknowlegement this way who knows how long I would have been waiting. This seems to be the only way I get my returns processed. Completely Unacceptable QVC

Re: over 2 weeks to process return

sunshine45 — Sat, 18 Mar 2023 20:38:12 GMT

QVC EASY RETURNS system.....use it.

i received a refund in about 8 days, even before i sent the package back.

it works well for me and i have email confirmations.

when i eventually do send the package back i have a copy of the return receipt also.

Re: over 2 weeks to process return

haddon9 — Sat, 18 Mar 2023 21:02:53 GMT

I also send an email to QVC easy returns and get an answer back within a few days. They also refund me at that time as well.

Re: over 2 weeks to process return

Teddixat — Sat, 18 Mar 2023 21:04:16 GMT

@baglady9 @try using easy returns. They process refunds right away

Re: over 2 weeks to process return

kaydee50 — Sat, 18 Mar 2023 21:26:26 GMT

@baglady9 Agree with previous posters. If you're just sending the items back without prior notification to QVC, it will take longer. The 2 items that I sent back recently were quickly acknowledged and refunded using their "easy returns" system.

Re: over 2 weeks to process return

Tissyanne — Sat, 18 Mar 2023 21:37:31 GMT

I used Easy Returns last week. I received my refund within two days of notifying QVC through email.

Re: over 2 weeks to process return

FranandZoe — Sun, 19 Mar 2023 05:02:37 GMT

I don't understand the necessity for doing an "easy return." When I return an item I always do it online. So QVC is getting all the info that I would be emailing to them by doing the easy return. They send me an email saying that the return is on its way to them and again after they receive it. I have two items returned that they received over two weeks ago. Refund time is outrageous.

Re: over 2 weeks to process return

Reilley — Sun, 19 Mar 2023 11:58:25 GMT

I use the START RETURN process under the view screen to ship returns. You can follow the instructions there. Then take the package to USPS (always get a receipt from them). This way QVC as visibility that USPS took receipt of the package. Within days, not weeks, I get an email informing me I will get a refund and the amount. What is important is that you must use the return label that they ask you to print out, NOT the return label that came in your package (that is no longer good). This way QVC has access to what is being returned.

You might notice that under order status that your return doesn't show the words RETURNED. It will show that once return is received by QVC. Keep in mind that QVC HIRES THIRD PARTY agents to actually pick up returns at the USPS location. That agent for whatever reason, decides when they will pick up items. I have had packages actually sit at the USPS location for a month! USPS told me they don't pick up on a regular basis, might be because they have too many stops or their trucks are full.

Re: over 2 weeks to process return

FranandZoe — Sun, 19 Mar 2023 14:26:05 GMT

UPS is much faster than USPS when doing a return. I appreciate that QVC is now giving a choice. But when it gets to the Q the whole process slows down. Worse than ever.

Re: over 2 weeks to process return

busymom22 — Sun, 19 Mar 2023 14:32:30 GMT

Having to pay to ship a return and then having to wait weeks to get a refund is extremely archaic in our world today and is one reason why QVC probably won't survive. There are times I'm tempted to order something but if I'm not sure about the style I won't because of the return process.

QVC should partner with a brick and mortar store to do free returns like Amazon does with Kohl's.

Re: over 2 weeks to process return

Pecky — Sun, 19 Mar 2023 16:21:46 GMT

I wish Q would do exchanges like HSN. You can go into your account order hit exchange pick the color/size you want, hit enter and you get the exchange item within a few days. You have I think 3 weeks to return the orginal or you will be charged for the exchanged item. It is so much easier process than here.

Re: over 2 weeks to process return

elated — Sun, 19 Mar 2023 19:26:35 GMT

I sent an item back using their return label I received in my package. I emailed easy returns and received a response within two weeks. I used online chat when I returned my product three days later. They issued a refund and I got it 7days later. I got a response from easy returns after I had received my refund. I was not impressed with their easy returns.

IMHO, use online chat and it will happen quicker.

Re: over 2 weeks to process return

Irishgirl555 — Tue, 21 Mar 2023 01:51:54 GMT

Wow! I finally called to check on a return sent back early in March. A quite rude C.S. rep had trouble finding my order & finally told me it was taken care of & would show up in 2 to 3 weeks! What???! Really going down hill Q 😫

Re: over 2 weeks to process return

Howscome — Tue, 28 Mar 2023 00:22:26 GMT

I am having the same issue. My return was received in the warehouse on 3/20 and I still do not have a refund credited to my account. Like you, if I don't call I don't get the refund. QVC is slacking!

Re: over 2 weeks to process return

MARIAH — Sun, 02 Apr 2023 19:00:12 GMT

I have returns that hsve not been processed for a month! They did process one but it was marked exchange not return. Apparently most of the people layed off were in the return department! Done with them as soon as bill is paid off

Re: over 2 weeks to process return

Catch71 — Sun, 02 Apr 2023 23:44:48 GMT

Email what you are returning to qvceasyreturns.com. You get your refund in days, even before you even actually return it.

Re: over 2 weeks to process return

Catch71 — Sun, 02 Apr 2023 23:45:56 GMT

@MARIAH wrote:

I have returns that hsve not been processed for a month! They did process one but it was marked exchange not return. Apparently most of the people layed off were in the return department! Done with them as soon as bill is paid off

Email qvceasyreturns.com with what you are returning. You get your refund in a few days. No need to wait for them to get it.

Re: over 2 weeks to process return

CABRIT — Sun, 16 Apr 2023 21:27:48 GMT

In comparison, I just returned a garment to another company, and it was received a few days later, acknowledged by the vendor, and refunded almost immediately. It can be done!