topic Re: Orders being duplicated in Customer Care

Orders being duplicated

atat00 — Sun, 02 Apr 2023 11:54:47 GMT

Anyone have a problem where the system is duplicating their orders? I’ve had some account issue where my online orders were duplicated the past 3 days (some orders were proc sealed 3x) and I was not even able to cancel the orders online or through an agent. I also have several QVC pending charges for amounts significantly in excess of what I ordered (over 1,000) worth of pending QVC charges when I ordered maybe $250 worth of stuff.

Re: Orders being duplicated

Teddixat — Sun, 02 Apr 2023 12:17:09 GMT

@atat00 No. contact customer service

Re: Orders being duplicated

atat00 — Sun, 02 Apr 2023 12:23:16 GMT

I called Customer Service. They don’t know why my orders are being sent through numerous times. They don’t know what all the pending charges are for either. I wonder if they are for my food auto-delivery items plus these random duplicate/ triplicate orders.

I have never seen “pre-authorization” charges from QVC. Maybe they do it for food items nowadays if it’s above a certain amount?

Re: Orders being duplicated

50Mickey — Sun, 02 Apr 2023 13:39:18 GMT

That's a huge difference $1000 as opposed to $250. Can't you go to your account order status and add up all of your orders and see what you have ordered and the total amount outstanding? Also it should show when the douple and triple orders were placed. Some posters have complained about their orders not showing up in their order status within a few hours and then reordered only to find that they now have the original order and the duplicate order. Not saying this is your case.

If I had $1000, in QVC charges I would immediately cancel any advance orders and return what I could not cancel and get this paid off. And I would not purchase a single item until this was cleared up. Otherwise this will continue to snowball. Good luck with getting this cleared up.

Re: Orders being duplicated

atat00 — Sun, 02 Apr 2023 14:17:43 GMT

Yeah I spoke with QVC about the $1K in "pending charges" but no one (neither my credit card or QVC) can do anything until the charges hit my statement since they don't know what the amounts are for. My recent total orders come nowhere near the pending charge amount.

I assume the pending charges are "pre-authorizations" for my monthly auto deliveries plus my current orders (my actual orders plus the duplicate/triplicate glitch orders). Some of the high "pending charges" are pending since March 29th.

I went away for vacation recently and when I stayed at the hotel, they would pre-authorize my credit card nighty for the hotel fee. They said they've had people skip out on paying their bill so they started a practice of "pre-authorizing" the nightly hotel rate. This is prob due to the economy.

The online orderng system seems fried at the moment. I removed my credit card from my profile and am waiting for things to be resolved before resuming business with QVC.

Anyway, letting people know this is happening in cse anyone else has this probelm and panicks their account has been hacked/credit card has been stolen.

Re: Orders being duplicated

Catch71 — Sun, 02 Apr 2023 15:49:41 GMT

I ordered a dress the other day but I didn't think it went through because it was not on order status and I got no email. I called customer service but of course they didn't see it either. Next day I get an email it is shipping! So glad I didn't reorder and get two!

Re: Orders being duplicated

atat00 — Sun, 02 Apr 2023 16:34:51 GMT

Yup- I am not even placing orders more than once and the system is processing the same order up to 3x. Luckily, the orders seem to stop at 3x.

QVC should be able to freeze an account. I can’t believe they can’t freeze an account. I don’t want any more orders being processed until this issue is fixed.

Re: Orders being duplicated

MARIAH — Sun, 02 Apr 2023 18:54:09 GMT

Yes that is just one of the many things that have been happening to me. Orders duplicated, returns not processed for weeks, exchanges not made and on and on. When my account is paid no more ordering from QVC

Re: Orders being duplicated

RespectLife — Mon, 03 Apr 2023 13:43:15 GMT

@atat00

MOST merchants/vendors will preauthorize your account. It is VERY common, even gas stations do it.

I order a lot and have Never had happen what you are describing.

I would suggest sending an email ASAP to the moderators, they are the BEST at figuring things out and correcting them.

qvcsocialteam@qvc.com

Give them your account number and the order numbers.

Re: Orders being duplicated

RespectLife — Mon, 03 Apr 2023 13:45:31 GMT

@MARIAH wrote:

Yes that is just one of the many things that have been happening to me. Orders duplicated, returns not processed for weeks, exchanges not made and on and on. When my account is paid no more ordering from QVC

@MARIAH

You should be emailing EZ Returns for returns and exchanges.

They will respond in a couple days. Credit in a couple days.....exchanges sent out in a couple days.

EZ returns has been in place for a very LONG time now! If you have complaints on returns and exchanges...then you are not handling it correctly!!!!!

qvceasyreturns@qvc.com

Re: Orders being duplicated

Starliteshine — Mon, 03 Apr 2023 19:22:48 GMT

@atat00 Yes! 3 orders on 3/30/23 tuned into 7 orders.I sent QVC Social an email and Paulette documented my account. She asked which three order numbers I am keeping and she put a notation on my account for the other 4 so I am not charged shipping. Looks like they had a computer glitch.

Re: Orders being duplicated

Starliteshine — Mon, 03 Apr 2023 19:24:24 GMT

@atat00 I forgot to add that 5 of the 7 orders already shipped. Order 6 was on backorder so I was able to cancel. Order 7 is still in processing but they can't stop it from shipping.

Re: Orders being duplicated

PittsburghLin — Fri, 07 Apr 2023 01:40:33 GMT

Yes! I ordered 1 pair of SG black liquid knit pants on Sunday. I was looking at my orders a few days later and there are 3 separate orders for the same item. I called Customer Service and she said she would try to cancel 2 of them but I see they shipped today. Now I have 3 pair of the same pants coming and will have to return 2, what a pain!

Re: Orders being duplicated

SanFerryAnne — Fri, 07 Apr 2023 01:56:11 GMT

I am convinced the QVC.com site backend has become corrupt and the entire site needs to be rebuilt. They also need a new, more skilled tech team because the ones employed now are useless. They have allowed the site to deteriorate, the servers to get overloaded. It's all a huge mess.

Re: Orders being duplicated

SanFerryAnne — Fri, 07 Apr 2023 01:56:44 GMT

Good luck with that. Worthless bunch.

Re: Orders being duplicated

RespectLife — Fri, 07 Apr 2023 12:53:13 GMT

@PittsburghLin wrote:
Yes! I ordered 1 pair of SG black liquid knit pants on Sunday. I was looking at my orders a few days later and there are 3 separate orders for the same item. I called Customer Service and she said she would try to cancel 2 of them but I see they shipped today. Now I have 3 pair of the same pants coming and will have to return 2, what a pain!

@PittsburghLin

Bummer! So sorry this seems to be happening to people.

Don't let it be too big of a pain though.....use their label, go to USPS.com and schedule a FREE pickup, dump in your mailbox. really easy actually.

Just be sure to watch your account...

Re: Orders being duplicated

Starliteshine — Sun, 09 Apr 2023 18:36:34 GMT

@RespectLife wrote:
@PittsburghLin wrote:
Yes! I ordered 1 pair of SG black liquid knit pants on Sunday. I was looking at my orders a few days later and there are 3 separate orders for the same item. I called Customer Service and she said she would try to cancel 2 of them but I see they shipped today. Now I have 3 pair of the same pants coming and will have to return 2, what a pain!
@PittsburghLin

Bummer! So sorry this seems to be happening to people.

Don't let it be too big of a pain though.....use their label, go to USPS.com and schedule a FREE pickup, dump in your mailbox. really easy actually.

Just be sure to watch your account...

@RespectLife Careful with package pickup since USPS doesn't give a receipt. I take the package to the post office or UPS so I have a receipt. I had a return package disappear. If you have a receipt of mailing, QVC and HSN will credit the return.

Re: Orders being duplicated

RespectLife — Mon, 10 Apr 2023 13:15:10 GMT

@Starliteshine wrote:
@RespectLife wrote:
@PittsburghLin wrote:
Yes! I ordered 1 pair of SG black liquid knit pants on Sunday. I was looking at my orders a few days later and there are 3 separate orders for the same item. I called Customer Service and she said she would try to cancel 2 of them but I see they shipped today. Now I have 3 pair of the same pants coming and will have to return 2, what a pain!
@PittsburghLin

Bummer! So sorry this seems to be happening to people.

Don't let it be too big of a pain though.....use their label, go to USPS.com and schedule a FREE pickup, dump in your mailbox. really easy actually.

Just be sure to watch your account...
@RespectLife Careful with package pickup since USPS doesn't give a receipt. I take the package to the post office or UPS so I have a receipt. I had a return package disappear. If you have a receipt of mailing, QVC and HSN will credit the return.

Sorry @Starliteshine

That is NOT correct !!

You get an email conf w/ ref number from USPS when you schedule the free pickup.

You get ANOTHER email confirmation when the postal worker has picked it up.

So you actually get TWO proofs of the transaction!! That's all you need should it disappear...which mine has never done.

Re: Orders being duplicated

madmimi — Mon, 10 Apr 2023 14:38:00 GMT

I am so over QVC because of this. I have to call customer service again today. I tried ordering the Tarte TSV a few weeks back. I only wanted two, one of each color, and ended up with nine coming to my house! None of the orders showed up until the next day when it was room late to cancel. And all charged on my credit card! Now I have returned seven of and still have called qvc twice to get refunded. They still haven’t refunded one of them! Plus the time to deal with all this has been ridiculous. I have been a customer for at least 20 years and I am thinking serially of just canceling. I don’t need this. Plus I returned three other items recently (all represented wrong and misleading) and still havent gotten reimbursed and it’s been almost two weeks. I hate to say but the so called convenience is not word log for me.

Re: Orders being duplicated

Starliteshine — Thu, 13 Apr 2023 21:06:03 GMT

@RespectLife wrote:
@Starliteshine wrote:
@RespectLife wrote:
@PittsburghLin wrote:
Yes! I ordered 1 pair of SG black liquid knit pants on Sunday. I was looking at my orders a few days later and there are 3 separate orders for the same item. I called Customer Service and she said she would try to cancel 2 of them but I see they shipped today. Now I have 3 pair of the same pants coming and will have to return 2, what a pain!
@PittsburghLin

Bummer! So sorry this seems to be happening to people.

Don't let it be too big of a pain though.....use their label, go to USPS.com and schedule a FREE pickup, dump in your mailbox. really easy actually.

Just be sure to watch your account...
@RespectLife Careful with package pickup since USPS doesn't give a receipt. I take the package to the post office or UPS so I have a receipt. I had a return package disappear. If you have a receipt of mailing, QVC and HSN will credit the return.

Sorry @Starliteshine

That is NOT correct !!

You get an email conf w/ ref number from USPS when you schedule the free pickup.

You get ANOTHER email confirmation when the postal worker has picked it up.

So you actually get TWO proofs of the transaction!! That's all you need should it disappear...which mine has never done.

@RespectLife Glad the process works for you but it doesn't for me. I've gone around and around with my local postmaster about their package pickup process. I even contacted the postmaster general and it was a waste of time. In my region, they do not send out confirmation emails stating a package was picked up. I am glad your post office is on the ball but not everyone is so lucky.