topic Re: Express Shipping Issue in Customer Care

Express Shipping Issue

Shiloh09 — Wed, 28 Dec 2016 21:27:30 GMT

I placed an order on December 22 and paid extra for expedited shipping. The estimated delivery date is today. I received a text message alert from UPS that there was a delay. When I called UPS, I was told that the package weight was different than what the shipper recorded and that it had to be weighed again before the package could be delivered, thus causing the delay until tomorrow! I called QVC Customer Care and explained the problem. The representative was very sweet and apologized. She then issued a refund to my credit card for the expedited shipping! When a company backs up what they say they will do and accepts responsibility for their mistakes, I just feel like it should be recognized! Thanks QVC Customer Care!

Re: Express Shipping Issue

kjae — Wed, 28 Dec 2016 22:18:10 GMT

Sorry for Ups and good for the Q for helping. That is a bogus excuse-"incorrect weight"-for not delivering the item on time. I did not get my Amazon Dots (Christmas present for my sister) until yesterday. Bogus excuse "it had the wrong address" and they had to correct that. What???So how did they correct that without sending it back to QVC? They should have been here by last Thursday. Were stting 20 minutes awayfrom me for 6 days.

This Christmas mail cycle has been horrific for me.

USPS has had a large package I am returning since last Friday morning and it is showing up nowhere-not scanned. They also delivered an empty flashlight package and said nothing. Thanks for letting me rant.

Yes, I know they are handling an enormous amount of packages, but that is their business and they should be competant at it.

Re: Express Shipping Issue

software — Wed, 28 Dec 2016 22:16:26 GMT

Thanks for sharing

Sorry you didn't get your purchase on time,, but good to know QVC stepped up.

@Shiloh09 wrote:
I placed an order on December 22 and paid extra for expedited shipping. The estimated delivery date is today. I received a text message alert from UPS that there was a delay. When I called UPS, I was told that the package weight was different than what the shipper recorded and that it had to be weighed again before the package could be delivered, thus causing the delay until tomorrow! I called QVC Customer Care and explained the problem. The representative was very sweet and apologized. She then issued a refund to my credit card for the expedited shipping! When a company backs up what they say they will do and accepts responsibility for their mistakes, I just feel like it should be recognized! Thanks QVC Customer Care!

Re: Express Shipping Issue

Annabellethecat66 — Wed, 28 Dec 2016 22:29:21 GMT

Every day my friend (whom I eat with almost every day) give me a run down on her order from Amazon.com

On December 12th she ordered some things from them that were to be shipped 5 to 7 days. There was no movement on the things....(free shipping).

She told me yesterday it is in phase (forget what it's called) where it is being PREPARED for shipping! These were Christmas presents for her niece's family in Hawaii.

I ordered some things from there and it was shipped rather quickly.

Re: Express Shipping Issue

GCR18 — Thu, 29 Dec 2016 03:12:04 GMT

I found out last Thursday that my sister hadn't bought the main gifts for her kids. She was as sick and didn't know if she'd get to the mall. I'm 1000 miles away. I placed an order at Amazon and Nordstrom. They both arrived Saturday morning. I had never ordered late like that. One came USPS and the other UPS.

I was reading an article that UPS delivered 30 million packages a day during the two weeks leading up to Christmas. They also shared that they have a 96.3% on time delivery record. For a company with that many deliveries, that's an great service record. I guess the 3.7% that get late deliveries wouldn't agree.