topic Re: Shipping in Customer Care

Shipping

Magicrat — Fri, 17 Feb 2023 18:40:29 GMT

I have an item sitting in "preparing to ship" since Feb. 10th. What's with that? And it won't let me cancel it.

Re: Shipping

cjm61 — Fri, 17 Feb 2023 19:00:03 GMT

@Magicrat QVCSocialTeam@qvc.com, they can assist you.

Re: Shipping

Boehm Collector — Fri, 17 Feb 2023 19:06:35 GMT

@Magicrat ... this has been a problem with QVC for years (since well before Covid). Orders are in process for ages but you can't cancel. You can try to email QVCSocialTeam@qvc.com to see if they can help.

Re: Shipping

ruthbe — Fri, 17 Feb 2023 20:07:50 GMT

unfortunately that has happened to me more than I can count. Very frustrating....especially when you are not allowed to cancel the order. An yes this has been before COVID...so it can't be blamed on COVID.

Re: Shipping

ruthbe — Fri, 17 Feb 2023 20:08:49 GMT

I wanted to add...I don't know if because of vendor...QVC...or both.

Re: Shipping

kindred cats — Sat, 18 Feb 2023 00:16:40 GMT

I have an item that was estimated delivery today and only the label has been made.

I chatted with CS and she said to wait until the 21st, and if not received by then, ask the order to be cancelled and refunded. So I'm hoping it gets shipped. We shall see.

Re: Shipping

Magicrat — Mon, 20 Feb 2023 16:55:23 GMT

@Boehm Collector @cjm61 I called CS and was able to cancel the item. It sounded to me like she wasn't shocked that it hadn't shipped. It was the Lug crossbody TSV from a couple weeks ago.