topic Re: Credit Back To A Gift Card in Customer Care

Credit Back To A Gift Card

BROWNEYEDMOM1 — Sat, 11 Feb 2023 02:37:36 GMT

I sent back an item and QVC received it 1/20/23. They still have not put the credit back to my account. It has been 3 weeks. I have called several times and keep getting the run around. Last week I was told I should have it by yesterday the 9th. I called tonight and was told hopefully by next Thursday. Is anyone else having this issue with a gift card return?

Re: Credit Back To A Gift Card

loriqvc — Sat, 11 Feb 2023 17:08:30 GMT

@BROWNEYEDMOM1 - Try sending a message with your order details to this email address: qvcsocialteam@qvc.com. Refunds to gift cards can be a little complicated; hopefully they'll be able to help you get your money back. Good luck!

Re: Credit Back To A Gift Card

SeaMaiden — Sun, 12 Feb 2023 17:58:01 GMT

@BROWNEYEDMOM1 Just ask the social team if you could get aQVC credit towards your future orders....it can be hard to credit back gift cards as it is often times the fault of the credit card Company, not the store issuing the credit.

Re: Credit Back To A Gift Card

depglass — Tue, 14 Feb 2023 14:35:35 GMT

If you have an account at QVC, meaning you are already a shopper, ask them to just credit your account. Then the gift card stays out of it. If this is your first purchase on this gift card, good luck.

Re: Credit Back To A Gift Card

Susan-QVC — Tue, 14 Feb 2023 15:26:37 GMT

@BROWNEYEDMOM1 wrote:
I sent back an item and QVC received it 1/20/23. They still have not put the credit back to my account. It has been 3 weeks. I have called several times and keep getting the run around. Last week I was told I should have it by yesterday the 9th. I called tonight and was told hopefully by next Thursday. Is anyone else having this issue with a gift card return?

@BROWNEYEDMOM1 Good Morning, If you have not already contacted us on the Social Team please email the details of the return to QVCSocialTeam@qvc.com, we will do what we can to expidite the return credits for you.

Have a great day,

Susan