topic Re: QVC Social Team in Customer Care

QVC Social Team

Cat lover 1731 — Mon, 23 Jan 2023 20:36:45 GMT

I'm have an issue with a return. I emailed QVC Social Team 4 days ago and have not heard back. What is the usual time for a response from them?

Re: QVC Social Team

Wayne-QVC — Mon, 23 Jan 2023 20:44:51 GMT

@Cat lover 1731 We're so sorry to hear you had that experience. Please e-mail us your account information to QVCSocialTeam@qvc.com and we will be happy to help.

Re: QVC Social Team

Tshirtgal — Mon, 23 Jan 2023 21:57:28 GMT

I emailed on January 18 with no response as of this morning. I forwarded my original email with a "freiendly reminder". I then received one credit but nothing for the other three items. I sent another email noting the other three items were missed. I will give them time to respond.

Re: QVC Social Team

Mz iMac — Mon, 23 Jan 2023 22:11:37 GMT

@Tshirtgal Did you check your spam folder?

Re: QVC Social Team

Tshirtgal — Tue, 24 Jan 2023 00:28:31 GMT

Been ordering for years, computer set up to email to my Q folder. Not in spam.

Re: QVC Social Team

GayleK — Tue, 24 Jan 2023 11:36:05 GMT

Just do a live chat. I do it often, and it's in real time so you're not waiting on a reply.

Re: QVC Social Team

Boehm Collector — Tue, 24 Jan 2023 13:52:05 GMT

That's unusual. I have always received a response from the QVC Social Team within a couple hours.

Re: QVC Social Team

depglass — Tue, 24 Jan 2023 17:58:29 GMT

I used them recently on exchanges and they were not replied to in order. I think maybe five days for the first one. I'm thinking they are still swamped with Xmas returns and patience will be rewarded. This is the greatest idea they've ever come up with. By the time they get around to openiing the returned package, the exchange hoped for item is gone. So getting it ordered quicker is a real help. Yes, I could always place another order myself, but these two items were on Lunchtime Special and a new order would be at a much higher price.

Re: QVC Social Team

Susan-QVC — Tue, 24 Jan 2023 18:36:48 GMT

@Cat lover 1731 wrote:

I'm have an issue with a return. I emailed QVC Social Team 4 days ago and have not heard back. What is the usual time for a response from them?

@Cat lover 1731 I'm sorry you've not been replied to, please try again. Email us the order details to QVCSocialTeam@qvc.com, we will do what we can to help.

Susan

Re: QVC Social Team

Loveshawaii — Tue, 24 Jan 2023 23:48:48 GMT

So I just had an issue with a Jill Martin Sherpa with wrong thumb holes and I asked a question about what I should do and Wayne said the social media team no longer helps with returns. I was just asking if there were options. But my question is, after reading all these posts about the social media team helping with returns, do you still help or is it as Wayne emailed to go through Easy returns?

Re: QVC Social Team

Loveshawaii — Thu, 26 Jan 2023 15:38:12 GMT

Does the Social Team still help with returns or not?