topic Re: Customer Service in Customer Care

Customer Service

joco728 — Sun, 22 Jan 2023 19:40:43 GMT

Anyone having trouble calling to speak to someone in customer service? Keeps saying no one is available and if I press "0" it tells me the number is not in service and gives me a number to call which is QVC and the same thing happens again. So frustrating!

Re: Customer Service

jcbs — Sun, 22 Jan 2023 19:43:31 GMT

i find this happens at busy times..also today is sunday so im sure they dont want to pay time and a half to too many employees..

Re: Customer Service

Kachina624 — Sun, 22 Jan 2023 19:47:44 GMT

Its a free shipping day so there will be lots of questions and problems. Don't present "0" and wait your turn or call another day if its not urgent.

Re: Customer Service

kitcat51 — Sun, 22 Jan 2023 20:47:17 GMT

Try the Chat Live @joco728 I used it yesterday with no wait, I'm having a sign-in Issue. I changed my password as instructed, Q confirmed my email & the problem continues...I signed in today with a link Q CS emailed me yesterday. This site is full of annoying glitches, I come here less & less to shop & chat...too bad because I do enjoy it.

Re: Customer Service

Ronettes — Sun, 22 Jan 2023 21:25:45 GMT

Yes, having the same problem!

I'm calling YET AGAIN regarding my refunds, one month is TOO LONG to be waiting for these silly refunds to 'process'!

Re: Customer Service

joco728 — Sun, 22 Jan 2023 22:39:38 GMT

@Ronettes ....same issue with me. My tracking showed it arrived on 1/13 and still no credit to my account.

Re: Customer Service

kaydee50 — Sun, 22 Jan 2023 23:25:07 GMT

I must be really lucky because the 2 items I returned to QVC were credited within a few days. Used the "returns and exchanges" form from the main page, gave the info requested and emailed it. Got my refund before they even received the items. Easy/peasy!

In fact, I just got charged the return shipping a couple of weeks after I got my refunds.

Re: Customer Service

Pecky — Tue, 24 Jan 2023 14:24:51 GMT

@kaydee50 You are lucky. I have been using this method and at first they were very fast in refunding me, now not so much. It's been a week that I sent the email to them and have heard nothing back. I will try it again, What form are you using? All I see is the email address and they tell you what information to include in the email.

Re: Customer Service

kaydee50 — Tue, 24 Jan 2023 15:03:10 GMT

@Pecky I sent my items back the last week in December using the form that asks for the item number, order #, etc. I suspect that the number of returns has increased dramatically since people have until the end of the month to return stuff.

Good luck!