topic Why do items take soooo long to actually ship !. in Customer Care

Why do items take soooo long to actually ship !.

Kitty Galore — Sat, 14 Jan 2023 04:10:19 GMT

I'm so tired of waiting for items to ship ! I know this topic is posted time and time again I'm just so frustrated 😠

I ordered a few clothing items for a very special occasion this coming week. I felt had plenty of time since I ordered last week . Now of course with the plane debacle as well a couple of days ago on top of several days processing I can see I won't get any of these items by early next week. I knew I should have upgraded shipment and wish I had now I should know better with how long shipping takes . If places like Amazon can get an item to me in 2 days tops why can't QVC🤷‍♀️

What else bothers me is how you can't cancel items within a few hours and then takes days to even ship , so why can't I cancel , makes no sense. 🤨 sorry I just needed to vent 🙂

Re: Why do items take soooo long to actually ship !.

Snowpuppy — Sat, 14 Jan 2023 04:31:36 GMT

WHY?

They got your cash in their hands and in their accounts and your merchandise, too. Used to be your card wasn't charged until an item shipped.

Win/win for them.

Re: Why do items take soooo long to actually ship !.

Kachina624 — Sat, 14 Jan 2023 05:12:09 GMT

My clothing items have been shipping very fast, in as little as 24 hours and all in. A maximum of 3-4 days. There have been some delays at the California warehouses due to flooding. I have no shipping complaints.

Amazon gets preferential service from all shippers If I was a retailer I'd have a fit about it.

Upgrading shipping doesn't speed up processing time, just travel time. Generally A waste of money.

Re: Why do items take soooo long to actually ship !.

Ainhisg — Sat, 14 Jan 2023 11:47:39 GMT

20+ years ago, I could count on my packages being to my home within 6 calendar days of ordering. Those were the days! This week, I actually ended up not ordering something for which I had an unexpected and urgent need, because if it didn't fit, and I had to exchange it, it would be--at minimum--a 3 week turn around time to get the exchange. I ended up going to TJMaxx and finding something that would work probably equally as well at a somewhat lesser cost. Their slow processing/shipping cost them a sale. Also, as little as 5 years ago, you could cancel an order several hours, heck...even the next day...after a purchase. Those days are long gone, too.

Re: Why do items take soooo long to actually ship !.

Winkk — Sat, 14 Jan 2023 12:55:01 GMT

I've been getting my stuff in a reasonable time frame. Maybe, it depends on where it's coming from.

Re: Why do items take soooo long to actually ship !.

CalminHeart — Sat, 14 Jan 2023 13:07:36 GMT

Q doesn't ship as much as they used to. Orders are fulfilled by vendors which don't feel the same urgency.

Remember, Q and most vendors use the cheapest shipping possible, which is also the slowest method.

IMO, no one should expect an Q order to arrive in 2 weeks anymore. Plan on at least 4 weeks and smile if it's sooner.

Re: Why do items take soooo long to actually ship !.

AngelPuppy1 — Sat, 14 Jan 2023 13:09:20 GMT

I don't understand why some companies can get you your items in a couple days and others take a week or even longer! And some companies give you free shipping and still your package arrives in a day or two. Makes no sense to me. I recently ordered from two different companies that I rarely, if ever, order from and thought --- well, this will be a week or so. Within two days, my packages came!

Re: Why do items take soooo long to actually ship !.

cjm61 — Sat, 14 Jan 2023 14:31:50 GMT

@Kitty Galore I'm actually having the opposite problem. I have always expected about a 2 week time frame to receive my items. We have 2 homes, different states, and divide our time between the two. So, I have to estimate when an item will be received and which home to ship it to. Yikes, they are shipping so much faster this last month or so that my items are arriving too soon. I have two items arriving several days sooner than the ETA so they will be on the front porch for a couple days until we arrive.

@Snowpuppy In all my years of shopping with QVC and thousands of items ordered, I have never been charged for an item until it is shipped. This is the reason no price adjustment can take place until it's shipped because you are not charged. You may show a "pending" charge but it never goes through until shipped.

As @Kachina624 said, all the clothing items are shipping far sooner than their normal ship time. Being I am in California this is to my advantage when it comes from the Ontario warehouse. I get items in about 3 days. I just wish I knew where an item was coming from then I would know the approximate time I would receive it.

Re: Why do items take soooo long to actually ship !.

3catmomma — Sat, 14 Jan 2023 14:38:09 GMT

They clearly tell you the estimated delivery date when you order. For the life of me I can't understand these posts.

Re: Why do items take soooo long to actually ship !.

Kachina624 — Sat, 14 Jan 2023 16:48:21 GMT

@CalminHeart wrote:
Q doesn't ship as much as they used to. Orders are fulfilled by vendors which don't feel the same urgency.

Remember, Q and most vendors use the cheapest shipping possible, which is also the slowest method.

IMO, no one should expect an Q order to arrive in 2 weeks anymore. Plan on at least 4 weeks and smile if it's sooner.

@CalminHeart I don't recall having ever had an order take 4 weeks to arrive and very seldom do they take 2 weeks. Gross exaggeration.

Re: Why do items take soooo long to actually ship !.

meem120 — Sun, 15 Jan 2023 22:01:46 GMT

Yup, its a slow process for sure. I ordered a SG vest on 1/2. It was in "preparing your order" till the 10th. Unacceptable. I contacted the Social Team and it was shipped the next day. They work miracles. Anyway, Im hoping it will arrive by the 19th. I'll keep my fingers crossed.

Re: Why do items take soooo long to actually ship !.

meem120 — Sun, 15 Jan 2023 22:06:49 GMT

and about shipping..yes they use the cheapest way possible, but I use to choose how I wanted it shipped.

Standard

UPS

Priority Mail

First Class etc

they would also tell you the cost. I could decide what I wanted to pay for

But now, you can choose only limited shipping choices and theres still no guarantee youll get you r product because it could sit in preparing your order for 10 days. Ridiculous

Re: Why do items take soooo long to actually ship !.

PatsShoes — Mon, 16 Jan 2023 07:58:22 GMT

@Kachina624 wrote:

@CalminHeart wrote:
Q doesn't ship as much as they used to. Orders are fulfilled by vendors which don't feel the same urgency.

Remember, Q and most vendors use the cheapest shipping possible, which is also the slowest method.

IMO, no one should expect an Q order to arrive in 2 weeks anymore. Plan on at least 4 weeks and smile if it's sooner.
@CalminHeart I don't recall having ever had an order take 4 weeks to arrive and very seldom do they take 2 weeks. Gross exaggeration.

You are very lucky indeed. I just celebrated 1 year shopping the Q and placed around 85 orders during the year. Less than 10% have reached me in exactly 7 days. 85% arrived in 10-20 days, the average being around 2 weeks. 3 orders took a month to receive.

One winter coat I ordered in Dec. arrived in 5 days, and one very special package was on my doorstep within 4 days....the IRONY was that it was a Temptations tea kettle in a festive Christmas design that I ordered on June 26 during the "Christmas in July" preview.

LOL. The one thing I received in record time was the one item I didn't need to use for another 5-6 months. You just can't make this stuff up.

Re: Why do items take soooo long to actually ship !.

Nataliesgramma — Mon, 16 Jan 2023 11:27:32 GMT

I think they are like everyone else and don't have enough help....

Using the cheaper shipping options adds to the problem..

Re: Why do items take soooo long to actually ship !.

DesertD — Thu, 09 Feb 2023 19:05:14 GMT

I asked a customer service rep that question once & she told me it depends on which warehouse the item comes from. they have west coast easty coast & other locations. I wonder if some of their warehouses are busier than others so the items don't go out as quickly. I get a lot of clothing orders from California & I'm in AZ so they come fairly soon after placing the order. I did notice that he items coming from the east coast area take longer.

Re: Why do items take soooo long to actually ship !.

abeck — Fri, 10 Feb 2023 12:16:47 GMT

What ever the reason is, the service is unacceptable. QVC should be honest about their shipping process and time frame, including how long an item might be "in process". Calling Customer Service is useless because they just reiterate the item is "in process" and that is all the information they have. Honestly this makes customers think twice about ordering again.