topic Re: Order has been in process since Friday in Customer Care

Order has been in process since Friday

SamFS — Mon, 02 Jan 2023 17:33:10 GMT

My order has been "in process" since Friday. A discount I had applied to it was automatically canceled for some reason.

I tried to get customer service to reapply it, but they didn't because "order is ready to ship at any minute", and that's supposed to be the excuse.

But it's been 3 whole days since I'd ordered, and the order has not been shipped.

So what's exactly happening?

I was denied my discount under the pretense that it's going out, and it's too late to reapply a discount which got automatically unapplied. But so far, this order hasn't shipped. I would like my 15 bucks discount reapplied, please!! Or that order should have been out since Saturday when I was told that "it's too late" to fix the issue with the discount.

It's not fair to do this, and the transparency has been zero.

Re: Order has been in process since Friday

chrystaltree — Mon, 02 Jan 2023 17:42:31 GMT

Seriously? You had a weekend and New Year's which is a holiday. It's only Monday. Give it some time. Like a week before you start complaining.

Re: Order has been in process since Friday

CoffeeNut — Sat, 18 Apr 2026 21:52:41 GMT

Re: Order has been in process since Friday

SamFS — Mon, 02 Jan 2023 17:47:07 GMT

I appreciate your answer, but then what's the holdup for reapplying the discount code?

If they knew it wasn't going out since Saturday, why did they tell me they can't reapply my discount which was automatically canceled for no reason when I spoke to them on Saturday?

They said they "can't do it" because "it's gonna ship at any moment"....

So you're saying they lied?

They also said the warehouse is open today, to me TODAY btw.

Re: Order has been in process since Friday

SamFS — Mon, 02 Jan 2023 17:51:16 GMT

I am sorry, but I have Amazon prime student.

What's to stop me from canceling this and ordering the same item from Amazon?

Your attitude is destructive from a business standpoint.

You don't tell a customer to "not complain" for being denied a discount under the pretense that their order is about to ship when it's nowhere near being shipped.

What on earth is that? Sounds kinda like you're gaslighting the customer tbh.

Re: Order has been in process since Friday

Kachina624 — Mon, 02 Jan 2023 17:55:38 GMT

Whatcha wanna bet the merchandise has something to do with a video game?

Maybe they're telling you a discount can't be applied retroactively once the order has been placed?

Re: Order has been in process since Friday

chrystaltree — Mon, 02 Jan 2023 17:58:38 GMT

@SamFS wrote:

I appreciate your answer, but then what's the holdup for reapplying the discount code?

If they knew it wasn't going out since Saturday, why did they tell me they can't reapply my discount which was automatically canceled for no reason when I spoke to them on Saturday?

They said they "can't do it" because "it's gonna ship at any moment"....

So you're saying they lied?

They also said the warehouse is open today, to me TODAY btw.

No one here sees a problem and we don't know what you want. If it's scheduled to ship at any moment. What more do you want? Whatever went wrong with the discount, Customer Service can't fix.

Re: Order has been in process since Friday

SamFS — Mon, 02 Jan 2023 17:59:11 GMT

Huh! That's actually close...

It's a tablet.

I've reported businesses to the BBB before, and I swear if they try to pull something weird here...

The discount vanished by itself, and then they told me it can't be applied because the order is about to go out.

Well, we've established that that's not true

Re: Order has been in process since Friday

Nightowlz — Mon, 02 Jan 2023 18:06:20 GMT

Seriously it's a Holiday weekend. People are just going back to work today.

If you had a discount applied but was removed it should not matter if it's getting ready to ship or not. All they have to do is make an adjustment. I would call back to talk to someone else.

Good luck trying to cancel an order. You will receive it plus have to pay to ship it back. Reason why I don't order.

Re: Order has been in process since Friday

geezerette — Mon, 02 Jan 2023 18:06:11 GMT

@SamFS wrote:
I appreciate your answer, but then what's the holdup for reapplying the discount code?
If they knew it wasn't going out since Saturday, why did they tell me they can't reapply my discount which was automatically canceled for no reason when I spoke to them on Saturday?
They said they "can't do it" because "it's gonna ship at any moment"....

So you're saying they lied?

They also said the warehouse is open today, to me TODAY btw.

Because customer service doesn't have the authority or ability to do that.

As to why your discount was not applied in the first place, I have no idea.

QVC has some weird shipping processes compared to other online retailers that many people have become used to.

As for you canceling and ordering elsewhere, that certainly is your choice. If you can cancel. They usually have a very short window that is an available option.

Re: Order has been in process since Friday

Foxxee — Mon, 02 Jan 2023 18:14:54 GMT

@SamFS

Did you try contacting QVC's Social Team. They might be able to help you.

Email QVCSocialTeam@QVC.com with your order number and explanation.

Re: Order has been in process since Friday

birds30 — Mon, 02 Jan 2023 18:27:16 GMT

wow I had the same problem in the past I have been waiting on an item that was process for 4 days ' then it reads customer service now it is in process again now backorder i hate that they do this and is sold out !!! 'THAT MAKES ME MAD

Re: Order has been in process since Friday

geezerette — Mon, 02 Jan 2023 18:29:11 GMT

@Nightowlz wrote:
Seriously it's a Holiday weekend. People are just going back to work today.
If you had a discount applied but was removed it should not matter if it's getting ready to ship or not. All they have to do is make an adjustment. I would call back to talk to someone else.
Good luck trying to cancel an order. You will receive it plus have to pay to ship it back. Reason why I don't order.

This is true. While they can't retroactively change your order, adjustments and credits can be applied to your account.

I'd email the social team since they seem to be able to help in most instances when customer service cannot.

QVCsocialteam@qvc.com

Re: Order has been in process since Friday

SamFS — Mon, 02 Jan 2023 18:30:21 GMT

I just talked to them, they're saying they can't do it.

I guess I'm canceling then.

Re: Order has been in process since Friday

SamFS — Mon, 02 Jan 2023 18:32:00 GMT

Yep, just talked to them. They said they can't apply the discount.

Looks like I'm gonna have to cancel

Re: Order has been in process since Friday

Kachina624 — Mon, 02 Jan 2023 18:57:09 GMT

@SamFS wrote:
I just talked to them, they're saying they can't do it.
I guess I'm canceling then.

@SamFS Your credibility is questionable since the social team doesn't "talk" to people. They only communicate by email.

Was you original order discount code perhaps invalid?

Re: Order has been in process since Friday

mspatmac — Mon, 02 Jan 2023 18:59:55 GMT

Between the Holiday weekends and the weather this country experienced it's a wonder anything was shipped/delivered.

People spent Christmas in airports, people lost their lives, families couldn't get together, power was lost. If you wern't affected be thankful.

Sorry, I really can't geet upset about delivery delaays.

Re: Order has been in process since Friday

Beth-QVC — Mon, 02 Jan 2023 19:55:47 GMT

@SamFS

I am sorry for any confusion. It seems that your order has closed for any further transactions. Please let us know (email QVCSocialTeam@qvc.com) when this order ships and we will happily apply the discount at that time.

Beth QVC

Re: Order has been in process since Friday

SamFS — Mon, 02 Jan 2023 20:36:36 GMT

Hello Beth, I already requested a cancellation. Let's hope it takes place.

Re: Order has been in process since Friday

Beth-QVC — Mon, 02 Jan 2023 20:41:33 GMT

inappropriate