topic Re: I am so disgusted and will never purchase anything again. in Customer Care

I am so disgusted and will never purchase anything again.

Sophietoo — Mon, 02 Jan 2023 00:34:09 GMT

I ordered shoes. They are too narrow and I started trying to make a return in November and its Jan and still has not happened. Ups has been scheduled numerous times for a pickup and never came. I asked for a return labe many times and was told it cant be done. I have chatted with numerous reps and been told the same things over and over. We will schedule a pickup within the next 3 days. I am home all the time and no UPS truck ever showed up. I have been a good customer but that doesent seem to be important. QVC will be fine without my money.

Re: I am so disgusted and will never purchase anything again.

sunshine45 — Mon, 02 Jan 2023 00:40:47 GMT

qvcsocialteam@qvc.com .....use this email for your customer service issue.

include order number, item number, date of order, and valid email for your account.

Re: I am so disgusted and will never purchase anything again.

RedTop — Mon, 02 Jan 2023 00:41:55 GMT

@Sophietoo

A return label always comes with my orders. I bag or box the item for return, slap the label on, and either put it in the mailbox for pickup, or drop it at a UPS pickup location.

Re: I am so disgusted and will never purchase anything again.

pdlinda — Mon, 02 Jan 2023 00:44:44 GMT

@Sophietoo I had a similar experience, added to which when the pickup actually occurred it took more than 30 days (with numerous calls) to actually have the amt of the return credited to my credit card.

I understand there's a procedure through the social team to expedite crediting returns; however, it's clerical with a lot of info being needed and, quite frankly, I think of my Amazon experience (whether the company is comparable or not) and cringe at having to possibly go through such a hassle again shopping at the Q.

Like you, they'll have to survive with one less customer, ME!

Re: I am so disgusted and will never purchase anything again.

Kachina624 — Mon, 02 Jan 2023 00:45:45 GMT

Geez @Sophietoo , why are you fooling with UPS? I print out labels all the time and the USPS picks up the package from my house. You could also make your own hand written label and mail it at the post office. The address to which it should be sent is on the website.

Re: I am so disgusted and will never purchase anything again.

Beth-QVC — Mon, 02 Jan 2023 00:59:20 GMT

@Sophietoo

I am sorry for any inconvenience. If you would please email me QVCSocialTeam@qvc.com with the order number,I would be happy to resolve this.

Beth QVC

Re: I am so disgusted and will never purchase anything again.

luvmyteddy4 — Mon, 02 Jan 2023 01:19:04 GMT

I was promised three times that ups was coming, never happened.

I don't have a printer and I didn't know where to send it back to.

I rarely go out but I finally made it to the post office and I picked a return place. It was miserable to put up with and that's the last time I ordered.

No label no business is my motto! They don't want or need my business after 35 years that's fine with me.

Re: I am so disgusted and will never purchase anything again.

Foxxee — Mon, 02 Jan 2023 01:28:38 GMT

Why don't you schedule a free pickup with USPS and you don't need an account. Just search USPS schedule pickup. Fill out the form. You can tell USPS where to pick your box up or give it to the carrier yourself.

Re: I am so disgusted and will never purchase anything again.

Tinkrbl44 — Mon, 02 Jan 2023 01:57:22 GMT

@Sophietoo wrote:
I ordered shoes. They are too narrow and I started trying to make a return in November and its Jan and still has not happened. Ups has been scheduled numerous times for a pickup and never came. I asked for a return labe many times and was told it cant be done. I have chatted with numerous reps and been told the same things over and over. We will schedule a pickup within the next 3 days. I am home all the time and no UPS truck ever showed up. I have been a good customer but that doesent seem to be important. QVC will be fine without my money.

@Sophietoo

I am baffled by your comments. Why are you expecting someone else to schedule a pickup? You obviously have computer access here ... and probably even a phone.

You could even drop the package off at a local UPS location, if you wanted to.

You aren't helpless, but .... if you'd rather, just schedule your own return and you can be sure it gets done. No hassle.

End of problem.

Re: I am so disgusted and will never purchase anything again.

Sophietoo — Mon, 02 Jan 2023 16:05:09 GMT

My return lable was lost. My bad. I have explained this to reps many times.

Re: I am so disgusted and will never purchase anything again.

Sophietoo — Mon, 02 Jan 2023 16:06:59 GMT

I dod not find the address. Thank you i will look again.

Re: I am so disgusted and will never purchase anything again.

Sophietoo — Mon, 02 Jan 2023 16:09:01 GMT

Qvc will not give me a lable. I need an address and will have to pay the return myself.

Re: I am so disgusted and will never purchase anything again.

geezerette — Mon, 02 Jan 2023 16:12:48 GMT

@Sophietoo

Did you email the social team (moderators) with your order number like @Beth-QVC said to do? She offered to help you.

QVCSocialTeam@qvc.com

Re: I am so disgusted and will never purchase anything again.

Sophietoo — Mon, 02 Jan 2023 16:14:13 GMT

I dont have an address to send my return. I have been told they have to schedule a return, and ups will bring the lable. Ohterwise I have to pay the shipping.

Re: I am so disgusted and will never purchase anything again.

Shawnie — Mon, 02 Jan 2023 16:20:38 GMT

@Sophietoo wrote:
I dont have an address to send my return. I have been told they have to schedule a return, and ups will bring the lable. Ohterwise I have to pay the shipping.

Don't you have to pay shipping even if you use the label? It is deducted. Not QVCs fault the shoes do not fit.

Re: I am so disgusted and will never purchase anything again.

geezerette — Mon, 02 Jan 2023 16:25:46 GMT

I would contact the social team by email, but if you're determined you have to return yourself, here is what is on the QVC website...

If you want to ship the item back using your own carrier option, here are the return addresses to use:

Jewelry

RETURNS FROM ALL STATES

QVC, Inc.
Jewelry Returns
2200 TV Road
Florence, SC 29501

All Other Product Types

RETURNS FROM AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY	RETURNS FROM ALL OTHER STATES
QVC, Inc.- Returns Department 853 N. QVC Way Ontario, CA 91764	QVC, Inc. - Returns Department 2200 TV Road Florence, SC 29501

Re: I am so disgusted and will never purchase anything again.

Sooner — Mon, 02 Jan 2023 16:33:51 GMT

@Sophietoo I've been a customer of QVC for more than 30 years and used to love them. I am a computer user, know how to get along with online shopping, have a printer, know about USPS, UPS and FedEx by my house evey day and no it is not your fault or other people's fault here.

You are getting a lot of "why didn't you" here from people when they should be directing it at QVC. If they life where it's easy, and don't mind the backordered, never get it, keep your money, make you find a lable and haggle with the shippers, beg for your refund from QVC fine, but like you I'm disgusted and done with QVC.

Nobody should have to jump through the hoops you have to here to buy something, think you've bought it and don't get it, it's lost somewhere in shipping and you beg for months for a refund, etc. Nope. I DO NOT get that from any other retailer I deal with.

If something is backordered elsewhere I can cancel or they notify me and ask do I want to cancel. They have readily accessible customer support, and if you have a shipping problem they fix it.

I'm just not taking abuse from QVC any more.

Re: I am so disgusted and will never purchase anything again.

Sophietoo — Mon, 02 Jan 2023 16:37:28 GMT

I just did that and received the info I have been asking for! Thank you

Re: I am so disgusted and will never purchase anything again.

Sophietoo — Mon, 02 Jan 2023 16:42:52 GMT

Thank you for understanding my frustration! I do lots of online ordering also and have never had this much trouble getting simple info. Amazon is easy. Walmart can be a challenge but nothing like this.

I did send an email after posting my original message and getting a reply from the QVC team with the proper email address. I finally received answers to the questions that i have been asking all along.

Thanks again for your supportive message!

Re: I am so disgusted and will never purchase anything again.

roeroe1005 — Mon, 02 Jan 2023 16:58:50 GMT

Under "My Account", go to the order status page for the item you purchased. You can also begin a return from that page under "Order Options".