topic Re: How do I return multiples? in Customer Care

How do I return multiples?

StillRachB — Sun, 01 Jan 2023 16:26:17 GMT

I ordered 2 pairs of shoes in the same order (they shipped to me together) and I need to return both. There was NO printed invoice/return slip/shipping label included in the shipping box. When I go online to print the return slip and shipping label, it doesn’t ask if I want to combine or return multiple items from the order. I can only do it separately. How do I return both pairs together in one box? I feel like if I print one shipping label for a single pair, but ship them together in the box, they won’t process the return for the second pair.

Re: How do I return multiples?

Magny — Sun, 01 Jan 2023 16:30:25 GMT

Why can't you print out a label & return slip for each one? Fill them out, put both pairs in a box together, with the slips, & use one of the return labels on the box.

Re: How do I return multiples?

StillRachB — Sun, 01 Jan 2023 16:36:43 GMT

I’m just worried they’ll only process one return since only one return will have “tracked” with return shipping. I’m sure your method might work but I’m nervous.

Re: How do I return multiples?

moonandthestars — Sun, 01 Jan 2023 16:38:36 GMT

@StillRachB You only need to print one shipping label - just use 1 so as not to be charged 2 return shipping fees. Print both return receipts and include both of those in the box.

Re: How do I return multiples?

cjm61 — Sun, 01 Jan 2023 16:38:29 GMT

Have you tried calling Customer Service @StillRachB ? I'm sure they could assist in how the process should be handled.

Re: How do I return multiples?

geezerette — Sun, 01 Jan 2023 16:43:52 GMT

What I've done is to print two return labels and attach the "reason for return" part on each pair of shoes.

Then put both shoeboxes inside a larger box (presumably the one they shipped to you in) with one of the return address labels on the outside. One tracking label for one box with two pair of shoes, each having their own return slip inside.

Toss the extra return address label.

Re: How do I return multiples?

reviewer from sc — Sun, 01 Jan 2023 16:51:00 GMT

I like @cjm61 idea. You can also contact the QVC social team. In the past, I have returned items on my own (no QVC return label used). It'll be a little more expensive. Just be sure to insure the items, in case they are lost. I would contact customer service and let them help you.

Re: How do I return multiples?

kaydee50 — Sun, 01 Jan 2023 16:56:51 GMT

@StillRachB At the bottom of the main QVC page there is a heading "Refunds and Exchanges" with explicit step by step for returning items. I followed it yesterday and it worked very well.

Good luck!

Re: How do I return multiples?

StillRachB — Sun, 01 Jan 2023 17:03:56 GMT

Called customer service. They basically told me to do what @geezerette suggested.

Re: How do I return multiples?

StillRachB — Sun, 01 Jan 2023 17:06:03 GMT

Ugh. Online to print return slip and shipping label. When I go to print, and the previewed image comes up, the return slip, with return reason and refund method is visible, but the shipping label portion says “image not available.” That’s a QVC issue and not my computer’s issue (it’s a pdf preview so I know this for sure.) Why must they make it so darn difficult??? To discourage us from returning???

Re: How do I return multiples?

Kachina624 — Sun, 01 Jan 2023 17:14:31 GMT

@geezerette wrote:
What I've done is to print two return labels and attach the "reason for return" part on each pair of shoes.

Then put both shoeboxes inside a larger box (presumably the one they shipped to you in) with one of the return address labels on the outside. One tracking label for one box with two pair of shoes, each having their own return slip inside.

Toss the extra return address label.

@geezerette That's what I've done numerous times and it works just fine.

When returning multiple items, just make sure they're all similar items, like all clothing, shoes or whatever. Don't stick a necklace in with an electric screwdriver.

Re: How do I return multiples?

StillRachB — Sun, 01 Jan 2023 17:23:42 GMT

I just chatted with QVC online. Supposedly the items are blowout clearance items and not eligible for return. That is untrue, or atleast appears to be untrue. I went to the pages for the items, currently at the same price I purchased and nowhere does it say that. As a courtesy he refunded what I have already paid and told me to keep or throw away the items. Ok. I guess it cheaper for them to do that then have me return (even though the merchandise value is more than the return cost.)

Re: How do I return multiples?

NYCLatinaMe — Sun, 01 Jan 2023 17:34:27 GMT

@StillRachB wrote:
Ugh. Online to print return slip and shipping label. When I go to print, and the previewed image comes up, the return slip, with return reason and refund method is visible, but the shipping label portion says “image not available.” That’s a QVC issue and not my computer’s issue (it’s a pdf preview so I know this for sure.) Why must they make it so darn difficult??? To discourage us from returning???

Yes! Same reason they no longer even provide the price for items we paid in the Order Status.

QVC Customer Service has gone downhill.

They should focus on better product mix and not trying to trick customers into keeping things that don't work out.

Stores gain more customers with great product and customer service, not gimmicks!

Re: How do I return multiples?

NYCLatinaMe — Sun, 01 Jan 2023 17:43:47 GMT

@StillRachB wrote:
I just chatted with QVC online. Supposedly the items are blowout clearance items and not eligible for return. That is untrue, or atleast appears to be untrue. I went to the pages for the items, currently at the same price I purchased and nowhere does it say that. As a courtesy he refunded what I have already paid and told me to keep or throw away the items. Ok. I guess it cheaper for them to do that then have me return (even though the merchandise value is more than the return cost.)

@StillRachB This is also part of QVC's new pricing strategy, not only do items come in and out of "Clearance", which I guess are not real clearance, they come in and out of "blowout clearance". I have seen that in items I am interested in, that I still think are too expensive, and I keep checking to see if they come down more in price.

Re: How do I return multiples?

pdlinda — Sun, 01 Jan 2023 19:01:02 GMT

@NYCLatinaMe These shenanigans are what convinced me to ditch QVC in favor of HSN that, although owned by the same company, affords me a "reasonable" policy for returns.

Re: How do I return multiples?

Mindy D — Thu, 05 Jan 2023 16:59:22 GMT

@Kachina624 @I have a question. If I need to return an item and I want to use UPS pick up and there is no return label in my item's bag; will UPS bring a return label with them if I started the return by calling Customer Service to schedule the pick up?

Can this be a prepaid return?

I no longer have a working printer and I can't go places to make returns. I want things picked up from my home. When my printer was working, I averaged only one use of it per year. It doesn't make sense for me to buy a new printer.

Re: How do I return multiples?

Kachina624 — Thu, 05 Jan 2023 17:40:17 GMT

@Mindy D The USPS will pick up a package with a QVC return label for a lot less hassle. People say UPS doesn't show up. Go to the USPS website and on the home page there is an option to schedule a pick up. Fill out the short form and you're done. They will email you a receipt.

Oops, I just reread your post and see you have a printer problem. I don't know the answer to your questions about UPS as I've never used them for a pick up.

Re: How do I return multiples?

Kachina624 — Thu, 05 Jan 2023 17:44:23 GMT

@NYCLatinaMe wrote:
@StillRachB wrote:
Ugh. Online to print return slip and shipping label. When I go to print, and the previewed image comes up, the return slip, with return reason and refund method is visible, but the shipping label portion says “image not available.” That’s a QVC issue and not my computer’s issue (it’s a pdf preview so I know this for sure.) Why must they make it so darn difficult??? To discourage us from returning???

Yes! Same reason they no longer even provide the price for items we paid in the Order Status.

QVC Customer Service has gone downhill.

They should focus on better product mix and not trying to trick customers into keeping things that don't work out.

Stores gain more customers with great product and customer service, not gimmicks!

@NYCLatinaMe The price I paid plus tax and shipping is right there in black & white on my order status. I just checked some.