topic Used Blanket Sent as New! Reported to BBB! in Customer Care

Used Blanket Sent as New! Reported to BBB!

casterp — Thu, 22 Dec 2022 00:03:54 GMT

I have received a few items from QVC purchased as new and received a used item. Yesterday I received a blanket that I bought as new. It was rolled up in a mailer (not in a plastic bag--just the mailer), which had ripped open and part of the blanket was sticking out. The blanket was dirty and smelly and obviously someone's return. This is just disgusting and unethical selling practices. Why are QVC employees putting returns back in stock as new? Bedding should not even be put back in stock at all (as well as bras and underwear) in my opinion! Now I have to mail it back and it's a 50% chance they will charge me shipping or not, even though I called customer service. I have reported this to the BBB, because I feel that by repeatedly selling used items as new and then making you pay shipping to return is unethical. Two of BBB's definitions of unethical selling practices are "not fully disclosing information" and "misrepresenting your products." If you receive used products sold as new, I would encourage you to report it also. This might stop this practice!

Re: Used Blanket Sent as New! Reported to BBB!

AuntG — Thu, 22 Dec 2022 00:14:44 GMT

Their new products are packaged well but a dirty blanket is just plain gross. If the person processing your return doesn't refund your shipping, contact the QVC social team. They provide exceptional service.

Re: Used Blanket Sent as New! Reported to BBB!

icezeus — Thu, 22 Dec 2022 00:18:41 GMT

I would have been grossed out and greatly annoyed. However, I think you jumped the gun so to speak. If you had reached out to QVC, and they did not make the error correct, including a refund for the shipping then you would have had cause to report to the BBB.

Re: Used Blanket Sent as New! Reported to BBB!

Anne2022 — Thu, 22 Dec 2022 00:22:26 GMT

I often see this happen on Amazon as well. I can imagine it was very disappointing☹️

Re: Used Blanket Sent as New! Reported to BBB!

mspemberley — Thu, 22 Dec 2022 00:54:57 GMT

This blanket should have been sold "as is" and priced accordingly. I've never received anything used from Amazon, however I have from QVC. Disgusting. The Q was doing this before the pandemic. I'm afraid cost cutting has only made things worse. You were within your rights to file a complaint but I agree with the other poster in that you could have given QVC the opportunity to make it right. They have policies in place for mistakes like this.

Re: Used Blanket Sent as New! Reported to BBB!

Love my grandkids — Thu, 22 Dec 2022 01:36:52 GMT

@casterp The BBB? Seriously? You need to email all the info to:

QVCSocialTeam@qvc.com

They are excellent at handling these problems.

Re: Used Blanket Sent as New! Reported to BBB!

MG Chris — Thu, 22 Dec 2022 01:38:38 GMT

Why wouldn't you give the company a chance to make it right before heading over to the BBB?

Re: Used Blanket Sent as New! Reported to BBB!

Kachina624 — Thu, 22 Dec 2022 01:44:22 GMT

@casterp You need to get your facts straight.

1. QVC does not repeatedly resell used items. They do sell returned items in new condition, just as stores do. In over 30 years of shopping a lot, I've never received an item that wasn't in pristine condition. I've received many returns.

2. If an item is defective in any way, the customer is not expected to pay return shipping.

3. If you really did receive something as you describe it, it was a simple error, not a routine occurance.

4. Not being an enforcement agency, the BBB can do absolutely nothing.

Re: Used Blanket Sent as New! Reported to BBB!

Dusty1 — Thu, 22 Dec 2022 01:57:08 GMT

@casterp It sounds as if the package may have been ripped open during shipping.

Maybe it got dirty that way.

I'm sorry that you were so upset.

Re: Used Blanket Sent as New! Reported to BBB!

rms1954 — Thu, 22 Dec 2022 02:23:38 GMT

@icezeus wrote:
I would have been grossed out and greatly annoyed. However, I think you jumped the gun so to speak. If you had reached out to QVC, and they did not make the error correct, including a refund for the shipping then you would have had cause to report to the BBB.

I too would have contacted CS first so they could have the opportunity to correct the problem. Just because the mailer was ripped does not = a used item.

Re: Used Blanket Sent as New! Reported to BBB!

cindyNC — Thu, 22 Dec 2022 02:23:56 GMT

I have a terrible problem with anything that ships in a plasctic bag thru UPS. The drivers kick them and step on them. Some are so dirty I have to wipe them off before opening. I've taken photos of them before and sent them back to the seller - especially if the item is damaged

Re: Used Blanket Sent as New! Reported to BBB!

Foxxee — Thu, 22 Dec 2022 02:28:46 GMT

Yes, I and others here experienced something similar several times.

I think their scanning robot isn't catching things it should. There's nothing like human eyes checking over everything that's returned.

Re: Used Blanket Sent as New! Reported to BBB!

manny2 — Thu, 22 Dec 2022 02:50:20 GMT

An open package could result in a dirty item.

I’m not saying it happened her, but I think a lot of people don’t want to pay the return shipping, and they embellish a little.

Re: Used Blanket Sent as New! Reported to BBB!

homedecor1 — Thu, 22 Dec 2022 02:52:39 GMT

I highly doubt contacting BBB was necessary ...too much drama over a blanket.

Do as others have said contact the mods here, you'd be amazed how quickly they'll refund your $$ and you are not charged for return shipping for defective or used merchandise.

Re: Used Blanket Sent as New! Reported to BBB!

mspatmac — Thu, 22 Dec 2022 03:13:39 GMT

I have no issue with how the OP handled their issue. They reported it to QVC CS and apparently have to return the purchase. Reporting to BBB is also her choice. While BBB is not an enforcement agency they do provide consumers valuable information including acceleration and consumer ratings (currently QVC is not accredited)

I will not accept an item that I pay full price or sale price for that is a return. I was sent a top, about $50 stuffed in a bag, went right back as did a handbag when the hardware was not wrapped. IMO, since I have to pay when shipped without inspecting the merchandise We should be informed it is a return and I personally would pass as I pass on "as is."

I use the same criteria for purchases from any on line sites from Amazon to Nordstrom. Not picking on the Q.

Re: Used Blanket Sent as New! Reported to BBB!

Tori3569 — Thu, 22 Dec 2022 03:33:51 GMT

@mspatmac I don't see where the OP wrote that she contacted customer service.

Re: Used Blanket Sent as New! Reported to BBB!

mspatmac — Thu, 22 Dec 2022 03:48:10 GMT

@Tori3569 wrote:
@mspatmac I don't see where the OP wrote that she contacted customer service.

@Tori3569

Hi. This is part of her post. I had to reread to find it! Thought I had another senior moment LOL

"Now I have to mail it back and it's a 50% chance they will charge me shipping or not, even though I called customer service.

Re: Used Blanket Sent as New! Reported to BBB!

rms1954 — Thu, 22 Dec 2022 03:53:56 GMT

I don't get why (if she called and spoke to CS) that there is a 50% change she will be charged. When speaking with CS they note everything in the file so there will be appropriate info. Should she not receive a full refund she can always call to straighten it out.

Re: Used Blanket Sent as New! Reported to BBB!

Tori3569 — Thu, 22 Dec 2022 04:06:50 GMT

Sorry @mspatmac ! I missed it too. But @rms1954 is right, they would have made a notation on her account and not charged return shipping.

Re: Used Blanket Sent as New! Reported to BBB!

rms1954 — Thu, 22 Dec 2022 04:34:13 GMT

@casterp Didn't you recently state something to the fact that there will be no ordering from QVC for you?