topic Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE in Customer Care

BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

DebPA3 — Sun, 11 Dec 2022 15:25:20 GMT

Friends - I experienced something for the first time today, and wanted to pass information along. I ordered an item yesterday at full price (Item A394841, Laurie Felt Daisy Print Sweater), and went to glance at the video again .. only to notice an addition I did not notice yesterday: "not eligible for return or exchange"!

I contacted Customer Service, and they confirmed that their information reflected the same.

I did not know QVC changed their fundamental business practice in this matter. Now, I hope to like the item, and if I don't I will make a fuss and attempt to get my $$ returned, but wanted to alert people. I have no idea if this change is pervasive or not.

Customer Service could provide no clarity.

Happy Holidays

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

sunsetbeach — Sun, 11 Dec 2022 15:28:18 GMT

If that notation on the item page is correct, that is outrageous. I know blowout clearance items aren't eligible, but full price???? WOW!

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

CoffeeNut — Sun, 11 Dec 2022 15:30:38 GMT

That's odd. I just looked up the item number and it's in bold red. I wonder what else has this disclaimer on it.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

4kitties — Sun, 11 Dec 2022 15:33:50 GMT

Every day when I read these forums, it just reinforces my decision to no longer purchase from QVC.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

DebPA3 — Sun, 11 Dec 2022 15:34:17 GMT

And, of course, the order is already in "preparing your order" status, and unable to cancel. Like you, I completely understand the policy on blowout clearances, etc, but I truly believed this was an error. Perhaps it still is, and customer service rep is wrong. I documented/screen shot everything and should I need to return, I'll deal then.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

LindaSal — Sun, 11 Dec 2022 15:34:22 GMT

That is unusual. I only remember them doing this a while back with their "blowout" sale items. At least it's a cute sweater, I hope it fits well and you like it. This was a good thing to put out there, thank you for letting everyone know.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

CoffeeNut — Sun, 11 Dec 2022 15:36:32 GMT

Item A460955 has the same disclaimer except it's on clearance. Laurie Felt Cashmere Blend Novelty Pullover Sweater - QVC.com

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

cjm61 — Sun, 11 Dec 2022 15:44:47 GMT

I've seen this occasionally, very rare, on items that are not Blowout priced. However, it is in red lettering and I pay close attention to everything on the screen. Most importantly, the reviews. It has close to 100 reviews so hopefully you @DebPA3 read them before ordering.

I'm not sure why this is but I have seen AS IS items that you can return but the exact same item not an As Is price has a no return policy. Kind of strange.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Caaareful Shopper — Sun, 11 Dec 2022 15:47:59 GMT

Wow! @DebPA3 thanks for the heads-up!!

That's outrageous. I've purchased Blowout items that say that, and I was very willing to take that chance (they all worked out great). But for a full price item, I would have assumed the website was wrong!

I'm hoping it's still a mistake and the customer service rep just looked at the item like we all did and said, "Yep, it's says not eligible for return." Sometimes that's all they do. Like when they are asked for an item number for a sweater the host is wearing and they respond, "sorry, the host must be wearing something from their own closet." Only to have a super-sleuth shopper find the QVC item # and post it. That has happened so many times.

If this is indeed a new QVC practice -- forget it!

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Janey2 — Sun, 11 Dec 2022 15:55:26 GMT

Get in touch with the social team and see if they will investigate. I buy nothing I can't return so if this is the beginning of a new policy I willl shop elsewhere.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

spumoni99 — Sun, 11 Dec 2022 16:04:32 GMT

I wonder if its a mistake?

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Kim-QVC — Sun, 11 Dec 2022 16:07:11 GMT

@DebPA3 wrote:

Friends - I experienced something for the first time today, and wanted to pass information along. I ordered an item yesterday at full price (Item A394841, Laurie Felt Daisy Print Sweater), and went to glance at the video again .. only to notice an addition I did not notice yesterday: "not eligible for return or exchange"!

I contacted Customer Service, and they confirmed that their information reflected the same.

I did not know QVC changed their fundamental business practice in this matter. Now, I hope to like the item, and if I don't I will make a fuss and attempt to get my $$ returned, but wanted to alert people. I have no idea if this change is pervasive or not.

Customer Service could provide no clarity.

Happy Holidays

Hi @DebPA3 thank you for posting with us here in our Community Customer Care forum. We have opened an inquiry on this, thank you for ringing it to our attention. -Kim

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Caaareful Shopper — Sun, 11 Dec 2022 16:09:54 GMT

@Kim-QVC wrote:
@DebPA3 wrote:
Friends - I experienced something for the first time today, and wanted to pass information along. I ordered an item yesterday at full price (Item A394841, Laurie Felt Daisy Print Sweater), and went to glance at the video again .. only to notice an addition I did not notice yesterday: "not eligible for return or exchange"!

I contacted Customer Service, and they confirmed that their information reflected the same.

I did not know QVC changed their fundamental business practice in this matter. Now, I hope to like the item, and if I don't I will make a fuss and attempt to get my $$ returned, but wanted to alert people. I have no idea if this change is pervasive or not.

Customer Service could provide no clarity.

Happy Holidays
Hi @DebPA3 thank you for posting with us here in our Community Customer Care forum. We have opened an inquiry on this, thank you for ringing it to our attention. -Kim

@Kim-QVC Thank you Kim! Looking forward to the follow-up.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Chopsmom — Sun, 11 Dec 2022 16:39:23 GMT

@DebPA3

This must be either a mistake or something new. I did an exchange months ago for the same item.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

PickyPicky3 — Sun, 11 Dec 2022 16:56:45 GMT

I would never title a garment with only 5% cashmere as a cashmere blend. Maybe too many people didn't read the fabric content before ordering and returned it.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

millieshops — Sun, 11 Dec 2022 17:07:37 GMT

@CoffeeNut I just looked at several items I bought relatively recently when they were on sale but are now at full price. None have that disclaimer.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

DebPA3 — Sun, 11 Dec 2022 17:08:15 GMT

@Kim-QVC wrote:
@DebPA3 wrote:
Friends - I experienced something for the first time today, and wanted to pass information along. I ordered an item yesterday at full price (Item A394841, Laurie Felt Daisy Print Sweater), and went to glance at the video again .. only to notice an addition I did not notice yesterday: "not eligible for return or exchange"!

I contacted Customer Service, and they confirmed that their information reflected the same.

I did not know QVC changed their fundamental business practice in this matter. Now, I hope to like the item, and if I don't I will make a fuss and attempt to get my $$ returned, but wanted to alert people. I have no idea if this change is pervasive or not.

Customer Service could provide no clarity.

Happy Holidays
Hi @DebPA3 thank you for posting with us here in our Community Customer Care forum. We have opened an inquiry on this, thank you for ringing it to our attention. -Kim

Thank you so much for @Kim-QVC for such quick attention. The Social Team remains the most responsive service people at QVC. You are greatly appreciated.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

elated — Sun, 11 Dec 2022 17:10:04 GMT

I have noticed this on the cashmere items. I was surprised to see it. I thought it was a,strange policy but I never dived into the actual reasons behind it. I never buy my clothing from the Q.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

twinsister — Sun, 11 Dec 2022 17:15:52 GMT

Last week when Laurie Felt was on, she commented about that notification on the sweater she was presenting and said it was incorrect. The host wasn't aware of it.

Re: BEWARE: FULL PRICE ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Susan-QVC — Sun, 11 Dec 2022 19:06:36 GMT

@DebPA3 wrote:

@Kim-QVC wrote:

@DebPA3 wrote:

Friends - I experienced something for the first time today, and wanted to pass information along. I ordered an item yesterday at full price (Item A394841, Laurie Felt Daisy Print Sweater), and went to glance at the video again .. only to notice an addition I did not notice yesterday: "not eligible for return or exchange"!

I contacted Customer Service, and they confirmed that their information reflected the same.

I did not know QVC changed their fundamental business practice in this matter. Now, I hope to like the item, and if I don't I will make a fuss and attempt to get my $$ returned, but wanted to alert people. I have no idea if this change is pervasive or not.

Customer Service could provide no clarity.

Happy Holidays

Hi @DebPA3 thank you for posting with us here in our Community Customer Care forum. We have opened an inquiry on this, thank you for ringing it to our attention. -Kim

Thank you so much for @Kim-QVC for such quick attention. The Social Team remains the most responsive service people at QVC. You are greatly appreciated.

@DebPA3 Thanks for your patience while we researched, it was a mistake and looks to have been corrected.

Happy Holidays,

Susan