topic Re: Okay, now I'm frustrated... in Customer Care

Okay, now I'm frustrated...

Nat122 — Sat, 10 Dec 2022 20:52:40 GMT

I returned an item over 2 months ago and I've contacted Customer Service 6 times now. I was told on November 2nd that I would be receiving a refund in "3 to 5 business days".

After my 5th time contacting customer service, I finally got a refund of one easy-pay payment and I'm still due $578.80 as the item was paid in full.

I just contacted customer service again and was told to contact the 'review department' to inquire further.

How many times am I expected to follow up?

Apologies for the rant, I'm just annoyed that I have to keep checking.

Re: Okay, now I'm frustrated...

Foxxee — Sat, 10 Dec 2022 20:54:21 GMT

Did you contact the Social Team @Nat122?

If not email QVCSocialTeam@QVC.com with your order number and explanation.

Re: Okay, now I'm frustrated...

Group 5 minus 1 — Sat, 10 Dec 2022 21:22:53 GMT

Of course,you are frustrated. If I had a magic wand I would help you. Hope this turns out ok. Please let us know.

Re: Okay, now I'm frustrated...

Nat122 — Sat, 10 Dec 2022 21:40:22 GMT

@Group 5 minus 1 wrote:
Of course,you are frustrated. If I had a magic wand I would help you. Hope this turns out ok. Please let us know.

Thank you, I appreciate the comiseration.

Re: Okay, now I'm frustrated...

colleena — Sat, 10 Dec 2022 21:48:35 GMT

@Nat122 It's my understanding that we the customers are the ones responding to the comments posted here & by sending the email to the social team you can hopefully get an answer to your question/concern.

Re: Okay, now I'm frustrated...

scatcat — Sat, 10 Dec 2022 23:47:13 GMT

Can you contest it with your credit card?

That's a lot of money

Re: Okay, now I'm frustrated...

Love my grandkids — Sun, 11 Dec 2022 10:14:41 GMT

@colleena Great idea but she did say above that she has now emailed the Social Team

Re: Okay, now I'm frustrated...

elated — Sun, 11 Dec 2022 02:16:29 GMT

If you paid by credit card, call the company and decline the charge. Let them know you have contacted the Q on many occasions and have hit a wall. I never understand why customers don't use easy pay, this way they aren't out all of their money. You can always pay it off when you receive the item and are happy. You aren't charged any interest and you are protecting yourself.

Re: Okay, now I'm frustrated...

DebNYC31 — Mon, 12 Dec 2022 04:39:26 GMT

QVC returns take MONTHS.....I order various items & return some but in order to track my returns, I had to make a manual list and make sure my returns get processed. Most of then I can see made it to the return center (and I always use the prepaid return label ) and yet 4-6 weeks later they still ahev not processed. They need to get it together.,..no other retailer is so slow....cant tell if its a process issue (but by now they shoudl have found a solution) or pursposeful so they can take advantage holding onto "cash" for longer.

But I can say that if you reach out to CS - they are almost always responsive & take care of return...we shoudl not have to follow up but that does work

Re: Okay, now I'm frustrated...

RespectLife — Mon, 12 Dec 2022 14:03:24 GMT

@Love my grandkids wrote:
@colleena Great idea but she did say above that she has now emailed the Social Team

NO, she said she has contacted Customer Service.

She needs to contact the Social Team as previously posted.

Re: Okay, now I'm frustrated...

RespectLife — Mon, 12 Dec 2022 14:05:22 GMT

@DebNYC31 wrote:
QVC returns take MONTHS.....I order various items & return some but in order to track my returns, I had to make a manual list and make sure my returns get processed. Most of then I can see made it to the return center (and I always use the prepaid return label ) and yet 4-6 weeks later they still ahev not processed. They need to get it together.,..no other retailer is so slow....cant tell if its a process issue (but by now they shoudl have found a solution) or pursposeful so they can take advantage holding onto "cash" for longer.

But I can say that if you reach out to CS - they are almost always responsive & take care of return...we shoudl not have to follow up but that does work

I have Never had a QVC credit take months...a month maybe, but that was WAY before the EZ return program.

Now a credit is within a couple days. Don't even have to wait til the item makes it back.