topic Re: New Customer in Customer Care

New Customer

miamiman — Sun, 13 Nov 2022 14:13:24 GMT

Wow! I joined QVC yesterday because I couldn't reisist the promotion they have for new customers. I have to say, after reaching out to customer serivce, I can see why they need to bring in new customers. It was not a good start and I hope this is a one-time glitch and that their service improves. After the third rep, I finally got an answer to my question. Just wow.

Re: New Customer

meallen616 — Sun, 13 Nov 2022 14:26:24 GMT

Re: New Customer

Sweet Kitties — Sun, 13 Nov 2022 14:31:45 GMT

Welcome to QVC! As someone who's been on these forums for only about 6 months, here's a word of advice: Don't let the snarky meanies drive you away. Some of those who have been posting here forever think they can attack others for the least little comment that they don't like. They're not going to drive me away. We all have a right to be here.

Re: New Customer

Nonametoday — Sun, 13 Nov 2022 14:34:46 GMT

@Sweet Kitties wrote:
Welcome to QVC! As someone who's been on these forums for only about 6 months, here's a word of advice: Don't let the snarky meanies drive you away. Some of those who have been posting here forever think they can attack others for the least little comment that they don't like. They're not going to drive me away. We all have a right to be here.

@Sweet Kitties @miamiman

It's not just the ones who have been posting here for years but the trolls who run in and become permanent attackers after a week or so. It's that way everywhere. Just enjoy while you can and ignore what you can't tolerate. I never posted on a board that was not that way. The Internet is famous for that and Twitter is the worst. This place is mild comparatively.

Re: New Customer

Sweet Kitties — Sun, 13 Nov 2022 14:37:47 GMT

namealreadytake, I agree that is also the case. I do see a few who aren't trolls, but just crabby bossy people who live on these forums.

Re: New Customer

PhilaLady1 — Sun, 13 Nov 2022 14:48:17 GMT

@miamiman

Welcome!

QVC customer service used to be the best thing they had going for them. Sorry you had a bad experience. Most of my interactions with them have been good. Guess it depends on who you get.

That free shipping promotion got a lot of long time customers upset, including me. QVC is not a company that gives out perks. None for me in 35 years. So you can imagine that some of us took that as a slap on the face or a kick in the pants.

Welcome to the forum!

Re: New Customer

QVCkitty1 — Sun, 13 Nov 2022 15:26:43 GMT

@Sweet Kitties wrote:
namealreadytake, I agree that is also the case. I do see a few who aren't trolls, but just crabby bossy people who live on these forums.

@Sweet Kitties , You aren't wrong.

Re: New Customer

BlueFinch — Sun, 13 Nov 2022 15:32:55 GMT

@miamiman Welcome to QVC and the forums. All forums have issues, but there are many wonderful, caring folks here, full of knowledge on multiple subjects. Enjoy.

CS experiences will vary depending on the issue, and perhaps the experience of the individual assisting, just like anywhere else. It's particularly nuts at this time of the year.

I've had two shipment issues in the last three months. Both were handled promptly and efficiently. And, they made me feel like I was a valued customer. I couldn't have asked for more.

Re: New Customer

plc123 — Sun, 13 Nov 2022 21:32:39 GMT

Welcome. Please do not let nasty remarks send you away. There are alot of nice people here!!

Re: New Customer

Flyer98 — Mon, 14 Nov 2022 00:01:32 GMT

When I read all the customer service issues, I always wonder if these CS reps are working from home and distracted or not keeping in the loop as to what is going on. I know many people work from home, but, it's not always in the best interest for the business, or the customers.

Re: New Customer

PINKdogWOOD — Mon, 14 Nov 2022 16:59:56 GMT

@miamiman Welcome Friend!

I read some good advise for being here in the forums. I would say take heed.

You mentioned CS hoping for better help there. I've been here forever, since the start of time, I think many here are close to. For some onths now, I work with Customer Service folks on live chats. I find them to be friendly and easy to work with. I'm polite with them as they are always with me. We get our business taken care of and I'm done. I find CS live chat to be grea help.