topic Re: Order status in Customer Care

Order status

Loves Cats 80 — Mon, 07 Nov 2022 16:35:29 GMT

When I check my order status now they don't have the price I've paid, just tax and shipping. First off that's a pain and if you have ordered several items it's real hard to figure out the amount you've paid for the individual item. Why does the Q keep changing things to make it harder.

Re: Order status

Kachina624 — Mon, 07 Nov 2022 17:49:44 GMT

@Loves Cats 80 On the order status page called "all orders", I click on the name of the item and go right to the page with all the charges with no problem.

Re: Order status

Toots711 — Mon, 07 Nov 2022 22:03:58 GMT

@Loves Cats 80 cc: @Kachina624

Same for me until I scrolled down further and found my purchase price.

Re: Order status

santorini — Mon, 07 Nov 2022 22:48:37 GMT

@Loves Cats 80 I'm having the same problem. It's not just you.

Re: Order status

LI Q Queen — Tue, 15 Nov 2022 21:17:48 GMT

I tried your suggestion but I still do not have item prices. I did a live chat with a representative and she reset my account. But, when I went back to Order Status/Order Detail and clickedon the items.... no price.

Plus, no packing slips enclosed in my orders when I receive them.

QVC.... what's going on!!!!

Re: Order status

frenchie — Sun, 20 Nov 2022 13:48:15 GMT

Another problem. Last night I placed an order. Went to order status after 10 minutes not to change anything, just to check delivery date. No changes can be made after 10 minutes? Better make sure you want it before ordering. They should give you an hour.