topic Re: package in post office limbo since dec 13 in Customer Care

package in post office limbo since dec 13

MalteseMomma — Sun, 18 Dec 2016 15:54:12 GMT

my package has been sitting in limbo in my post office since dec 13 and I cannot contact my local PO. as they do not give out local tele # and the main PO number I call has no info on the tracking # I gave them

Please help get it delivered to me...Thank you

Re: package in post office limbo since dec 13

Barbara-QVC — Sun, 18 Dec 2016 16:20:58 GMT

@MalteseMomma wrote:

my package has been sitting in limbo in my post office since dec 13 and I cannot contact my local PO. as they do not give out local tele # and the main PO number I call has no info on the tracking # I gave them

Please help get it delivered to me...Thank you

Hi @MalteseMomma,

I am sorry to hear this. I am not quite sure which order you are referencing - could you please email the information to us at QVCSocialTeam@qvc.com so that we can try to help you with this?

Thanks,

Barb

Customer Care

Re: package in post office limbo since dec 13

GCR18 — Sun, 18 Dec 2016 16:56:06 GMT

This recently happened to me from another vendor. I called the post office and they found my package. It sat there almost a week. There was a delay in shipping it, so I wasn't tracking it. When it came, there was a hole in the plastic bag. The contents were fine. Someone must has set it aside and everyone else ignored it. I gave them the FedEx tracking number where it showed delivering it to them. They gave me a hard time saying they couldn't use that number, but they did.

Re: package in post office limbo since dec 13

MalteseMomma — Sun, 18 Dec 2016 16:58:26 GMT

@GCR18

I have tried that but cannot get to my PO (don't drive and cannot walk) and I get a national PO phone number

Re: package in post office limbo since dec 13

MalteseMomma — Sun, 18 Dec 2016 16:59:00 GMT

@Barbara-QVC wrote:
@MalteseMomma wrote:
my package has been sitting in limbo in my post office since dec 13 and I cannot contact my local PO. as they do not give out local tele # and the main PO number I call has no info on the tracking # I gave them

Please help get it delivered to me...Thank you

Hi @MalteseMomma,

I am sorry to hear this. I am not quite sure which order you are referencing - could you please email the information to us at QVCSocialTeam@qvc.com so that we can try to help you with this?

Thanks,

Barb
Customer Care

Done @Barbara-QVC thank you

Re: package in post office limbo since dec 13

GCR18 — Sun, 18 Dec 2016 17:28:07 GMT

I didn't go there in person. I googled phone number for post office and it came up. If that didn't work, I would have gone there in person. The vendor should be the one doing the checking though. Hope they find it.

@MalteseMomma

Re: package in post office limbo since dec 13

Bianca — Sun, 18 Dec 2016 18:08:58 GMT

My package was sitting in limbo at the PO too and it just came yesterday. So frustrating. Good luck...I hope you receive it this week.

Re: package in post office limbo since dec 13

MyGirlsMom — Mon, 19 Dec 2016 00:29:12 GMT

Sometimes purchases "fall off the back of the truck." I had an expensive item mailed to me via UPS from another vendor. The packaged scanned into the USPS distribution center and that's the last anyone has any record of it. I called the local post office, UPS and the vendor.

Long story short, the package never arrives, the Vendor filed a claim, I have to sign a form that I never received the item and be issued a refund. In the meantime, the vendor reordered the item and sent it out overnight at their cost.

You really have to be diligent, follow through and be your own advocate.

Re: package in post office limbo since dec 13

BLH — Mon, 19 Dec 2016 14:24:17 GMT

I ordered my daughter in law pajamas from QVC for Xmas. They were shipped Dec. 10 and the tracking says they never reached UPS facility. In limbo. I had to try to find something else for her. ??????? Very frustrating.

Re: package in post office limbo since dec 13

Anonymous — Mon, 19 Dec 2016 14:42:18 GMT

@BLH We've just sent you an email. Cindy

. . .

debic — Tue, 20 Dec 2016 13:14:34 GMT

I've had more delivery problems in the last month than in 10 years. I have an Amazon order that doesn't seem to have left one spot since the 4th.

Re: package in post office limbo since dec 13

MalteseMomma — Tue, 20 Dec 2016 14:08:31 GMT

@Anonymous and Barbara-QVC

Thanks for your help I am awaiting a refund to show up for this order. Thank you

Re: package in post office limbo since dec 13

VaBelle35 — Tue, 20 Dec 2016 15:05:54 GMT

Mine was stuck for a week with no movement other than "pre-shipment info sent."

I just got the email that "sorting is complete." I doubt it will make it here today. I suspect I will see it tomorrow.

Re: package in post office limbo since dec 13

LTT1 — Wed, 21 Dec 2016 16:47:34 GMT

@MalteseMomma @VaBelle35 @VaBelle35@Anonymous

One of mine was too-- in limbo at the post office since the 13th.

Re: package in post office limbo since dec 13

VaBelle35 — Wed, 21 Dec 2016 19:33:31 GMT

Maybe that was the annual USPS Holiday Party day ;o)

Re: package in post office limbo since dec 13

songbird — Wed, 21 Dec 2016 19:47:24 GMT

I just posted this on another thread. I have 2 packages sitting at the post office (local one just up the street from me) since 12/14/16. They were originally shipped via UPS who handed them over to the post office to sit there. I assume QVC arranged this. I purchased them 12/13/16 with an estimaed due date of 12/21/16) today. It saves QVC shipping cost by having the post office deliver them. Post office won't delver because they have to deliver mail originally sent throught them first.

Re: package in post office limbo since dec 13

MalteseMomma — Fri, 23 Dec 2016 04:40:56 GMT

@Barbara-QVC wrote:

@MalteseMomma wrote:

my package has been sitting in limbo in my post office since dec 13 and I cannot contact my local PO. as they do not give out local tele # and the main PO number I call has no info on the tracking # I gave them

Please help get it delivered to me...Thank you

Hi @MalteseMomma,

I am sorry to hear this. I am not quite sure which order you are referencing - could you please email the information to us at QVCSocialTeam@qvc.com so that we can try to help you with this?

Thanks,

Barb

Customer Care

Hi Barb.......thank you I spoke to the pstmaster and my pkg is lost.....

in reguards to the e-mail I received my item # is a 287490 Cuddle duds PJ peite

thank you

Edited to remove order number

Re: package in post office limbo since dec 13

Barbara-QVC — Fri, 23 Dec 2016 04:42:08 GMT

@MalteseMomma wrote:

@Barbara-QVC wrote:

@MalteseMomma wrote:

my package has been sitting in limbo in my post office since dec 13 and I cannot contact my local PO. as they do not give out local tele # and the main PO number I call has no info on the tracking # I gave them

Please help get it delivered to me...Thank you

Hi @MalteseMomma,

I am sorry to hear this. I am not quite sure which order you are referencing - could you please email the information to us at QVCSocialTeam@qvc.com so that we can try to help you with this?

Thanks,

Barb

Customer Care

Hi Barb.......thank you I spoke to the pstmaster and my pkg is lost.....

in reguards to the e-mail I received my item # is a 287490 Cuddle duds PJ peite

thank you

Edited to remove order number

Hi @MalteseMomma

We received your email and it appears that @Susan-QVC took good care of you!

Barb

Customer Care

Re: package in post office limbo since dec 13

MalteseMomma — Fri, 23 Dec 2016 15:18:53 GMT

@Barbara-QVC wrote:
@MalteseMomma wrote:
@Barbara-QVC wrote:
@MalteseMomma wrote:
my package has been sitting in limbo in my post office since dec 13 and I cannot contact my local PO. as they do not give out local tele # and the main PO number I call has no info on the tracking # I gave them

Please help get it delivered to me...Thank you

Hi @MalteseMomma,

I am sorry to hear this. I am not quite sure which order you are referencing - could you please email the information to us at QVCSocialTeam@qvc.com so that we can try to help you with this?

Thanks,

Barb
Customer Care
Hi Barb.......thank you I spoke to the pstmaster and my pkg is lost.....

in reguards to the e-mail I received my item # is a 287490 Cuddle duds PJ peite

thank you

Edited to remove order number
Hi @MalteseMomma

We received your email and it appears that @Susan-QVC took good care of you!

Barb
Customer Care

@Barbara-QVC

Well now my refund seems to be lost in limbo.....Can you get my refund posted to my account? Since Dec 18 to 20th I have been promised a refund that has not showed up yet ,it is now Dec 23rd.

Re: package in post office limbo since dec 13

songbird — Fri, 23 Dec 2016 20:21:55 GMT

I've been promised a refund too. Hope it shows up.

Question about the dreaded UPS Mail Innovations. Do they ever arrive? I know they are supposed to deliver like 5 days later. Anyone ever get their package after sitting around for so long?