topic Re: CS no longer exist in Customer Care

CS no longer exist

LaGenia — Mon, 24 Oct 2022 22:23:01 GMT

Customer service at QVC no loger exist. Problems were easily solved either by submitting an online form or call and being directed to that department. BUT, after Covid people didn't want to return to the office, so now they are working from home which limits their capabilities of resolving issues. They tell you someone will call you back in 4 hours ( I've been waiting all day). Even though QVC is trying to do certain thing like offering better products to stay competitive Customer Service weighs more than the the products sold. I made a purchase o 10/23/22. When something is placed in the cart a banner pops open making you think the item is a about to sell out, "Going Fast". The very next day the item is on sale and my order is still in the pending mode. CS can't do anything. Brick and mortar stores are more flexible and are willing to assist. I need to start a where to shop blog.

Re: CS no longer exist

BalletBabe — Mon, 24 Oct 2022 22:32:39 GMT

@LaGenia wrote:
Customer service at QVC no loger exist. Problems were easily solved either by submitting an online form or call and being directed to that department. BUT, after Covid people didn't want to return to the office, so now they are working from home which limits their capabilities of resolving issues. They tell you someone will call you back in 4 hours ( I've been waiting all day). Even though QVC is trying to do certain thing like offering better products to stay competitive Customer Service weighs more than the the products sold. I made a purchase o 10/23/22. When something is placed in the cart a banner pops open making you think the item is a about to sell out, "Going Fast". The very next day the item is on sale and my order is still in the pending mode. CS can't do anything. Brick and mortar stores are more flexible and are willing to assist. I need to start a where to shop blog.

@LaGenia I am not happy about a lot of things with QVC but I HAVE NEVER HAD A PROBLEM WITH CS. I always write to the Social team and my issues are always resolved.

Re: CS no longer exist

Etoile308 — Mon, 24 Oct 2022 22:37:00 GMT

What is it you need assistance with? I've always found customer service, on the few occasions I've needed them, to be stellar.

Re: CS no longer exist

Kachina624 — Mon, 24 Oct 2022 22:52:12 GMT

@LaGenia You made a purchase yesterday and wonder why it's still pricessing? Get real. Maybe I don't understand what you're gripping about but from what you wrote it sounds ridiculous.

Re: CS no longer exist

ellaphant — Mon, 24 Oct 2022 23:38:40 GMT

Q SOCIAL no longer processes returns.

Re: CS no longer exist

KittySoftPaws — Mon, 24 Oct 2022 23:47:59 GMT

Use the Live Chat I've had zero problems with that.

Re: CS no longer exist

Sage04 — Tue, 25 Oct 2022 01:07:58 GMT

@Kachina624 wrote:
@LaGenia You made a purchase yesterday and wonder why it's still pricessing? Get real. Maybe I don't understand what you're gripping about but from what you wrote it sounds ridiculous

@Kachina624 I guess @LaGenia is talking about the item went on sale the followering day and she couldn't get a price adjustment. Maybe I misunderstood it also.

CS should have told her that she has to wait until the item ships and then call for the price adjustment, unless that has changed.

Re: CS no longer exist

avid shopper — Tue, 25 Oct 2022 09:19:37 GMT

@BalletBabe

Totally agree. Many issues but CS has not been one for me. They have always been pleasant and helpful!

Re: CS no longer exist

Group 5 minus 1 — Tue, 25 Oct 2022 11:45:53 GMT

Actually CS has NEVER been able to do much. Thet exist to make us feel like they are doing something. Nada

Re: CS no longer exist

Carolina925 — Tue, 25 Oct 2022 11:57:16 GMT

@LaGenia , sorry you're having problems with CS. I've never had any issues with them, especially like the live chat feature. Hardly any wait at all when I've had to contact them and they've always been very knowledgeable. I'm guessing the Q is having the same issues every business is having, no one wants to work. Hope you can get your issue solved soon and to your satisfaction.

Re: CS no longer exist

RespectLife — Tue, 25 Oct 2022 14:01:53 GMT

I don't understand what the big deal is.

Just call back to get the sale price when the item has actually shipped.

I do....easy peasy.....

I will always get my sale price within 30 days...

Does AMZ do that? NO they do not.