topic Re: Why is Refund Status is in Audit and taking so long in Customer Care

Why is Refund Status is in Audit and taking so long

Ereuter — Mon, 26 Sep 2022 20:49:41 GMT

I have returned three handbags that were gift returns I had purchased and saved to give to my daughters for their birthdays. Turns out they didn’t like the bags so I returned them. I called customer care to issue the refund when the package was on the way back. The refunds were issued but it’s been over a week. I’ve called twice to find out why the refunds were not released yet and it says it’s an audit. They are holding the funds that’s why I never received the emails that the refunds were processed. What does this mean? How long is this going to take? I’ve been a customer for 15 years. Don’t know why it would be an audit. i’ve called before to have a refund issued when packages were still in transit on the way back as long as the customer care contractor package and it never happened before. So maybe because it’s far past the return date. However, I called in advance and got permission to send them back. I would like those refunds released but more importantly I would like to understand what does it mean audit and why?

Re: Why is Refund Status is in Audit and taking so long

Kachina624 — Mon, 26 Sep 2022 21:02:40 GMT

@Ereuter I hope you realize you're addressing a bunch of your fellow customers when the only people who can answer your question are in the audit department. My guess is that they don't take phone calls. The facts you stated; multiple purchases, probably a large amount, late returns could easily arouse suspicion. They deal with many scammers.

Hope you get your refund soon.

Re: Why is Refund Status is in Audit and taking so long

Ereuter — Mon, 26 Sep 2022 21:04:04 GMT

Thank you. You are correct I can’t get an answer when I called. I’m wondering if anyone else has experienced this. Maybe it’s due to the higher refund amounts but they can’t even seem to make that part clear. I thought this was under the customer care forum column.

Re: Why is Refund Status is in Audit and taking so long

Kmac444 — Mon, 26 Sep 2022 21:09:24 GMT

Even with permission, three probably expensive handbags returned well past the 30 days is going to send up a red flag to QVC. Not right to ask to return something long after the 30 days. You know that when you purchase something.

Re: Why is Refund Status is in Audit and taking so long

Ereuter — Mon, 26 Sep 2022 21:11:38 GMT

I purchased them on a massive holiday sale and at the time told the agent I’m saving them for my daughters birthdays into the next year. They said as long as I marked as a gift return, if my daughters don’t like the bags or already have the same bags, I can return them. So that’s what happened. They are still new in box with the tags attached. So don’t make judgments you don’t know anything about it. Thanks.

Re: Why is Refund Status is in Audit and taking so long

mizree — Mon, 26 Sep 2022 21:33:39 GMT

@Ereuter you might want to email qvcsocialteam@qvc.com

Re: Why is Refund Status is in Audit and taking so long

elated — Mon, 26 Sep 2022 22:21:48 GMT

I would have requested a confirmation in an email about the conversation of returning the handbags. This might be the reason for the audit if it wasn't noted on your account. Hopefully, everything will be resolved sooner than later.

Re: Why is Refund Status is in Audit and taking so long

Etoile308 — Tue, 27 Sep 2022 01:48:34 GMT

@Ereuter, hope you weren't as snippy with Customer Service as you were to Kmac who could only form an opinion based on the information you initially posted.

Re: Why is Refund Status is in Audit and taking so long

Tori3569 — Tue, 27 Sep 2022 03:39:47 GMT

I have never heard of customer service allowing anyone to extend a refund for a gift, has anyone else? I wonder if the rep taking the order meant to say the person could get a credit.

Re: Why is Refund Status is in Audit and taking so long

San Antonio Gal — Mon, 03 Oct 2022 02:25:26 GMT

@Ereuter - Did you ever get your refund?

Re: Why is Refund Status is in Audit and taking so long

San Antonio Gal — Mon, 03 Oct 2022 02:27:10 GMT

@Tori3569 wrote:
I have never heard of customer service allowing anyone to extend a refund for a gift, has anyone else? I wonder if the rep taking the order meant to say the person could get a credit.

@Tori3569 - I've never heard of extending the 30 day limit for a gift either. That's probably what the issue is.