topic Re: Shocking and Disappointing in Customer Care

Shocking and Disappointing

StoneReview — Tue, 20 Sep 2022 04:03:15 GMT

Dear Valerie,

I write this correspondence with disappointment and sadness. My daughter and I purchased a pecan colored cabinet from you on 8/14/22. We liked the cabinet, and we knew from the experiences of purchasing goods from you, they show care in the production and delivery of the products.

QVC phone representative told us the cabinet would be at our doorstep on September 1, 2022. HOWEVER – we tried to track the product when it didn’t reach our home.

There was no record of it online. We didn’t know what happened. On September 16th, the cabinet was dumped on our porch, and when we opened it, it was sad because it had been damaged beyond repair. All four corners were damaged. (See pictures). We were surprised at the damage to the cabinet and very disappointed. We called QVC, and the representative said they would refund our purchaseBut the phone representative told us, they didn’t know the carrier who delivered the product. I am in my seventies, and I cannot transport this to a carrier. The package needs to be picked up at my house by the carrier who dumped it on my door.

Thank you for reading my complaint. I hope others who ordered this item do not have to be disappointed.

Re: Shocking and Disappointing

nikkisaunt1 — Tue, 20 Sep 2022 04:09:19 GMT

Since you bought this from QVC and need to return it, have QVC send you a return label and that return label should indeed be for a certain carrier. You can then call the carrier to pick up the item. Not sure why this would be difficult?

Re: Shocking and Disappointing

beach-mom — Tue, 20 Sep 2022 04:18:58 GMT

@StoneReview - I'm so sad this happened. The hosts and vendors probably don't see posts here, so Valerie won't see your message.

QVC will take care of this, as @nikkisaunt1 said. If I were you I would email the Social Team and send them your message and the pictures. I'm sure they will help.

social.team@qvc.com

Good luck!

Re: Shocking and Disappointing

Wayne-QVC — Tue, 20 Sep 2022 04:41:15 GMT

@StoneReview We're so sorry to hear you had that experience. Please e-mail us your account information to QVCSocialTeam@qvc.com and we will be happy to help.

Re: Shocking and Disappointing

Tinkrbl44 — Tue, 20 Sep 2022 06:08:37 GMT

@StoneReview

Who is Valerie?

Re: Shocking and Disappointing

LizzieInSRQ — Tue, 20 Sep 2022 07:45:50 GMT

@Tinkrbl44 wrote:
@StoneReview

Who is Valerie?

@Tinkrbl44 after almost 34k posts that youve made youreelf here, means you've read even more posts on here. You know exactly who the poster means. Why did you post that?

Re: Shocking and Disappointing

Nataliesgramma — Tue, 20 Sep 2022 12:28:31 GMT

@StoneReviewcontact the Social team as Wyne suggested. They are so helpful and solve your problem for you quickly!

Re: Shocking and Disappointing

Kachina624 — Tue, 20 Sep 2022 16:52:40 GMT

@nikkisaunt1 wrote:
Since you bought this from QVC and need to return it, have QVC send you a return label and that return label should indeed be for a certain carrier. You can then call the carrier to pick up the item. Not sure why this would be difficult?

@nikkisaunt1 One thing that makes it difficult would be, as she says, neither she not QVC knows who the carrier is.

Re: Shocking and Disappointing

Tinkrbl44 — Tue, 20 Sep 2022 18:40:22 GMT

@LizzieInSRQ wrote:
@Tinkrbl44 wrote:
@StoneReview

Who is Valerie?
@Tinkrbl44 after almost 34k posts that youve made youreelf here, means you've read even more posts on here. You know exactly who the poster means. Why did you post that?

@LizzieInSRQ

Good grief. I posted this because I usually know the names of the QVC reps. There is a Valerie who sells candles, but this didn't seem to be the one referred to. If it's to communicate with a vendor, often people post on their facebook pages. I rarely watch QVC shows. Sorry it got you so upset, but it was a serious question.

Re: Shocking and Disappointing

Luvsmyfam — Wed, 21 Sep 2022 00:32:07 GMT

@LizzieInSRQ I have no idea either who valerie is

Re: Shocking and Disappointing

LizzieInSRQ — Wed, 21 Sep 2022 00:59:19 GMT

Iim not upset. Im doubtful.

Re: Shocking and Disappointing

Johnnyeager — Wed, 21 Sep 2022 08:15:29 GMT

I'm not buying for the briefest moment that someone who watches watches QVC, shops at QVC and participates on the forums doesn't know the "Valerie" being referenced, particularly given the item under discussion.

Not believing it for the tiniest, fastest, swiftest of West Chester seconds.

Re: Shocking and Disappointing

Tinkrbl44 — Thu, 22 Sep 2022 16:59:31 GMT

@Luvsmyfam wrote:
@LizzieInSRQ I have no idea either who valerie is

@Luvsmyfam

And since no one has yet bothered to identify this person, clearly not everyone knows.

Re: Shocking and Disappointing

ValuSkr — Thu, 22 Sep 2022 17:18:05 GMT

@Tinkrbl44 wrote:
@Luvsmyfam wrote:
@LizzieInSRQ I have no idea either who valerie is

@Luvsmyfam

And since no one has yet bothered to identify this person, clearly not everyone knows.

Probably VPH -- Valerie Parr Hill.

Re: Shocking and Disappointing

Tinkrbl44 — Sat, 24 Sep 2022 07:12:20 GMT

@Johnnyeager @Luvsmyfam

Just to be clear, I shop at QVC online occasionally, participate in the forums, but never "watch" QVC anymore. I bet I couldn't pick out even half the current hosts in a lineup, and even those I recognize I might not recall their names. It was a fair question.

A lot of people start threads and answer posts with incomplete information, assuming everyone here is either psychic, or will somehow automatically just know what they actually mean ..... I guess. I'm not psychic.

BTW .... I also shop occasionally at ShopHQ and HSN and have NO idea who their hosts are, either.