topic Re: Technical Question in Customer Care

Technical Question

tessam — Sat, 17 Sep 2022 21:26:59 GMT

I have not been able to order online. When I get to the shipping address page and select the address this message is in a red line across the top: Please review the error(s) below.

But there are not errors. I have re entered address, refreshed and rebooted. Customer Service had no idea. Has this happened to anyone? Thanks!

Re: Technical Question

Kachina624 — Sat, 17 Sep 2022 22:39:38 GMT

@tessam Are you shipping to yourself or someone else? If yourself, why do you go to the address page? It auto defaults to the last address used so that is not necessary. You may be confusing the system.

Re: Technical Question

Mz iMac — Sun, 18 Sep 2022 00:00:03 GMT

@tessam What were the alleged errors?

Re: Technical Question

tessam — Sun, 18 Sep 2022 00:40:52 GMT

Thanks!

I am shipping to myself and have never had an issue before. It just started last week. Very odd.

Re: Technical Question

Kachina624 — Sun, 18 Sep 2022 02:57:52 GMT

@tessam If your address is on file, you should not go there when placing an order unless you want to change the address. The normal online order sequence doesn't even take you there. You seem to be making things excessively complicated. Try skipping the address. You'll see the address to which it's being sent in Order Status after you place the order.

Re: Technical Question

tessam — Sun, 18 Sep 2022 04:45:44 GMT

I have 3 homes and need to change address depending on where I am so I need to take that extra step at times. I have been shopping this way for over 20 years and have never had a problem which is perplexing. It happened out of the blue. Thanks for the input, I'll just keep tweeking the process until it shifts back,

Re: Technical Question

tessam — Sun, 18 Sep 2022 04:48:15 GMT

It never indicates what the errors are simple says correct them. lol lol A well guarded secret.

Re: Technical Question

greencardigan — Tue, 20 Sep 2022 01:28:16 GMT

Sometimes this happens to me because my default address is a PO Box. If I enter a street address, it's suddenly happy and moves through the ordering process. I found this by trial and error.

Re: Technical Question

tessam — Wed, 21 Sep 2022 11:57:27 GMT

i'm glad you sorted it through!. My addresses are street addresses and have not changed in over 25 years. I keep fiddling with it with no luck so far. Just odd. Thanks for responding.