topic Re: Any Update on Fixing the Videos? in Customer Care

Any Update on Fixing the Videos?

stellabystarlight — Wed, 07 Sep 2022 05:27:04 GMT

It is so frustrating to be unable to view the videos and the QVC Live shows from my laptop. Is IT working on it?

Re: Any Update on Fixing the Videos?

alliswell — Wed, 07 Sep 2022 07:10:56 GMT

@stellabystarlight wrote:
It is so frustrating to be unable to view the videos and the QVC Live shows from my laptop. Is IT working on it?

@stellabystarlight It is frustrating, I do think the QVC IT people are working on it, because after approximately a week of my being unable to view the videos, suddenly the day before yesterday I tried again and voila, they were working. Hang in there.

Re: Any Update on Fixing the Videos?

qvchope — Wed, 07 Sep 2022 07:12:58 GMT

None of the videos are working for me either. Hope they get it fixed soon.

Re: Any Update on Fixing the Videos?

KingstonsMom — Wed, 07 Sep 2022 11:32:13 GMT

I sure hope so, mine was working with Edge browser up until the day before yesterday, now they don't.

IT's problem seems to be fixing an issue on ALL platforms/devices at the same time.

They fix one, another fails....the story of our lives.

I have quite a few items just waiting till I can watch a video on them, before I order.....lost sales.

Re: Any Update on Fixing the Videos?

RespectLife — Wed, 07 Sep 2022 12:32:33 GMT

Odd, I have viewed all videos both on Edge and Firefox!

I'm on a desktop.

Re: Any Update on Fixing the Videos?

KingstonsMom — Wed, 07 Sep 2022 15:49:50 GMT

Well, well, mine just started working again, using Edge browser on my laptop!

Still can't watch 'QVC Live', but at least can now watch presentation videos!

For now.......tomorrow's a whole 'nother day though, LOL!

Re: Any Update on Fixing the Videos?

KathyM23 — Wed, 07 Sep 2022 17:02:35 GMT

QVC really needs to do something about upgrading their provider service before we have a really serious glitch. Seems like they took the lowest bid for providers and you get what you pay for. There are way too many glitches with their service company.

Re: Any Update on Fixing the Videos?

stellabystarlight — Wed, 07 Sep 2022 17:35:49 GMT

Customer Care, thank you. My videos are working now and so is the live QVC on my HP laptop computer using Edge.

Re: Any Update on Fixing the Videos?

ScarletDove — Wed, 07 Sep 2022 18:42:48 GMT

@Kim-QVC

UPDATE: Everything "watch live" and "videos" started working around 11:15am this morning 9/7, did not work when logged on, started working later...thank you Kim.

@Kim-QVC

All fine @1am 9/5. Not fine; @10:00am, 9/5, no watch live, no recorded videos:

Click on Watch, click on play and nothing..affects Q, Q2, Q3, In the Kitchen and all videos...no live stream to check!

HP Laptop

Edge, Version 105.0.1343.27

Windows 10, Version 21H2

Restarted--no change

Only have Edge so only Browser used

Same result with VPN on and VPN off

Works fine on QVC app on Amazon Fire tablet...

Re: Any Update on Fixing the Videos?

BirkiLady — Wed, 07 Sep 2022 18:58:13 GMT

Videos have been working most of today for me.

Re: Any Update on Fixing the Videos?

vickie25 — Fri, 09 Sep 2022 02:16:40 GMT

I posted in another thread that I can see the video and the arrow to play it but in the bottom left hand corner of the video the time is listed as 0:00 so nothing to Play.

This was 5 mins ago (09/08 - 9:15 pm CT)

I'm using an HP laptop I bought on QVC last year with the Microsoft Edge browser it came with. So frustrating. Been like this for me for about a week.

Re: Any Update on Fixing the Videos?

vickie25 — Fri, 09 Sep 2022 02:20:41 GMT

Still not working for me (09/08 - 9:15 PM) on my QVC purchased HP laptop I bought last year with Microsoft Edge browser.

I see the video and the arrow to play the video but in the bottom left hand corner of the video the time is listed as 0:00 so nothing to play.

Started about a week ago.

Re: Any Update on Fixing the Videos?

Teddixat — Thu, 22 Sep 2022 11:35:12 GMT

still not working for me 9/22/22 using Chrome or Safari. No problem on the App but I dislike using the App. Mine start playing then stops a few seconds into the video.