topic Re: QVC Videoa in Customer Care

QVC Videoa

BuckABoo — Sun, 04 Sep 2022 21:52:23 GMT

Hi everyone: For some reason I cannot play the product videos on my computer. Is anyone else having this issues. Thanks

Re: QVC Videoa

chilipepper60 — Sun, 04 Sep 2022 22:15:51 GMT

I've had the same problem for a couple of days now.

Re: QVC Videoa

Kachina624 — Sun, 04 Sep 2022 22:20:44 GMT

@BuckABoo Try using a different browser temporarily. That often solves the problem.

Re: QVC Videoa

KingstonsMom — Mon, 05 Sep 2022 00:23:33 GMT

I have no problem on my laptop, I don't use phones or apps to view videos on QVC.

Re: QVC Videoa

QueenofTheQ — Mon, 05 Sep 2022 11:54:38 GMT

I came to the forums specifically to see if anyone else had posted about this. I haven't been able to watch videos on my laptop either. I tried different browsers and nothing fixes it. I click on the 'play' arrow and nothing happens. It is so frustrating.

Re: QVC Videoa

Kim-QVC — Mon, 05 Sep 2022 16:16:14 GMT

Hi @BuckABoo I posted this on another thread about the videos - Hello, thank you for posting with us here in QVC Community Customer Care forum and thank you for letting us know there is an issue viewing videos on QVC.com. Please continue to update us on your issues so we can relay them to our IT team. I have opened a service request on this issue and hope to have results soon. Does it seem to be only on Edge? Thank you . -Kim

Re: QVC Videoa

DebPA3 — Mon, 05 Sep 2022 16:33:00 GMT

I too cannot play the videos. In my case, it is a regular PC, running Microsoft Edge. Other videos on other websites on the same browser work fine. Computer, and Edge, are routinely updated, and is running Windows 11.

No issues on my iPad, running Safari.

On my PC, I installed Google Chrome, and the videos run fine, but I do not intend to duplicate my entire browsing history, saved items, etc on another browser on the PC.

Please have IT solve the Edge problem.

Re: QVC Videoa

PINKdogWOOD — Mon, 05 Sep 2022 17:00:21 GMT

Annoying pop-ups for sure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: QVC Videoa

Caaareful Shopper — Tue, 06 Sep 2022 12:25:47 GMT

@Kim-QVC wrote:
Hi @BuckABoo I posted this on another thread about the videos - Hello, thank you for posting with us here in QVC Community Customer Care forum and thank you for letting us know there is an issue viewing videos on QVC.com. Please continue to update us on your issues so we can relay them to our IT team. I have opened a service request on this issue and hope to have results soon. Does it seem to be only on Edge? Thank you . -Kim

Good morning @Kim-QVC . Still, cannot play videos on qvc.com. I use Edge on my laptop.

I can play videos on the QVC App, however.

Re: QVC Videoa

Liverbird1 — Tue, 06 Sep 2022 13:33:27 GMT

yes I cannot play video on chrome , tried safari and it worked , but so inconvenient .IT dept needs to step up

Re: QVC Videoa

stellabystarlight — Tue, 06 Sep 2022 16:07:28 GMT

I still cannot play the videos on Edge on my HP laptop. I notice that below the video box there is no volume box nor is there the enlarge box. Maybe that is the problem.