topic Re: EASY PAY??? in Customer Care

EASY PAY???

meem120 — Mon, 11 Jul 2022 11:11:05 GMT

I paid all my easy pays that were outstanding on 7/1, each one this morning says its in billing. Whats the hold up? Anyone know. I know there was a holiday, but heck that a long time.

Re: EASY PAY???

ruthbe — Mon, 11 Jul 2022 12:21:42 GMT

Yes...I have some that are still in billing from June!!! I called QVC customer service. They said they are aware of the issue. And IT department is working on the problem . Unfortunately don't know when it will be fixed, hopefully very soon. She told me of course pay easy pay on time. They better get it fixed soon. Sorry I'm irritated with them.

Re: EASY PAY???

mspatmac — Mon, 11 Jul 2022 12:40:47 GMT

@ruthbe @meem120

What method of payment if I may ask, do you use? I use Easy Pay until I receive my order and decide to keep it. I then pay it off, as I did this morning, on line through the link on QVC. I received a pop up with a conformation number and then an email advising it could take up to 2 business days to post. I have never had an issue.

Re: EASY PAY???

ruthbe — Mon, 11 Jul 2022 13:03:58 GMT

As soon as I receive the item and decide to keep it...I go to QVC account...manage easy pay....click on view/edit easy pay....click on pay installment....click on pay...and it pays the easy payment to the credit card or debit card that I have on file

Re: EASY PAY???

meem120 — Mon, 11 Jul 2022 13:19:42 GMT

@ruthbe @mspatmac

Hi ladies

Yes, I do the same thing. I go into my account and item, make sure my card is correct and pay off the amount. Ive done that forever and it usually clears in a couple of days. Looking at my bank account today, I noticed none of the payments have gone through from when I paid them off on July 1st. So, I guess its just wait and see.

Ya know, this company is really getting problematic. Theyre are so many problems that need to be straightened out and I draw the line when they start having, what I believe are major billing problems

Re: EASY PAY???

ruthbe — Mon, 11 Jul 2022 13:24:29 GMT

Couldn't agree more. Amd I have never had any issues with HSN.

Re: EASY PAY???

ruthbe — Mon, 11 Jul 2022 15:04:05 GMT

Just received response from QVC social team....they are doing a large system upgrade to the finance/billing department. They are working on trying to resolve the issue as soon as possible.

Re: EASY PAY???

meem120 — Mon, 11 Jul 2022 15:59:08 GMT

@ruthbe

Thanks for the info. This makes me really leery tho. I can put up with the slow deliveries and not happy with the quality of some items, but when you start screwing around with my money, I dont like that at all. If its taking this long, it doesnt give me much confidencee that there wont be probllems!!

Re: EASY PAY???

Chatyone 2 — Mon, 11 Jul 2022 16:15:45 GMT

I have my own issues with Easy Pay as well.. Last month I went to check and it said I had a past due amt on one of my easy pays.. I looked and my bank card's date had to be updated.. I thought I had done that but maybe I didn't hit save.. I called them right away and gave them the new info and went and checked to make sure ii was updated again. They said I couldn't order anything until probably 2 days it took 4.. Then today i looked and there we go again another past due .. it was on another card .. I checked the card and it was fine no update was needed.. I opened the easy pay to look at it and they were billing it under the first card which had been updated.. and why was it being charged against a different card when I had put it thru with a different card.. I called them and told them they needed to get this straight ..I don't get it when both cards are acceptable no problems correct dates etc.. and why when it showed one card which was marked late and was not .. but billing under another which had been updated a month ago.. I got no answer. I had this happen once before where I entered the order to be billed under one card and it shows it's being billed under another card altogether.. I am about done .. what is going on with QVC.. I am ready to pay off my bill and close my acct at this point .. I think I am so done .. Oh, and i couldn't order anything again for at least two days.. this is on them not me .. so frustrated. why do I have to hold back on any orders .. when its THEIR mistake I am mad

Re: EASY PAY???

ruthbe — Mon, 11 Jul 2022 16:32:49 GMT

I couldn't agree more....they have messed up me before. Similar problems. A couple of years ago I cancelled my Qcard becuase I got so frustrated with them. And I cut way back on my orders. I don't order to much. I do the easy pay when I order something. After I get it...make sure I like it and decide I want it. If I do...I pay it off. Never a problem with HSN....they need to take lessons from them.

Re: EASY PAY???

TVLand — Mon, 11 Jul 2022 17:52:22 GMT

I don't intentionally choose easy pay....but every so often I forget to change to bill in full...when placing my online order....when it does happen and request payment plan to stop...by then I have already made one or maybe two payments....they stop the payment plan...but then I get billed the full amount...no credit for what has been paid....confusing and annoying...trying to get it straightened out...

Re: EASY PAY???

TVLand — Mon, 11 Jul 2022 17:57:54 GMT

I don't intentionally choose easy pay....but every so often I forget to change to bill in full...when placing my online order....when it does happen and request payment plan to stop...I have already made one or maybe two payments....they stop the payment plan...but then I get billed the full amount...no credit for what has been paid....confusing and annoying...trying to get it straightened out...

Re: EASY PAY???

new nickname 4 — Mon, 11 Jul 2022 18:24:03 GMT

Yes, I notified the social team yesterday about 9 orders that appear "in billing", 5 have not shown up yet on my bank credit card that I use (not the Q card), 4 of them are showing pending. Some of these are from 6/30? I supplied the social team the order numbers that show 'in billing', they are sending them to the financial team to research. I pay my credit card in full each month, including the pending charges, but if QVC doesn't send my ez payments to my card, then of course they will be marked as past due. What a mess. I spent over 3 hours trying to research which ones were not being sent to my cc, because I didn't have a statement to look at, and had to rely on looking/searching my open accounts. Also, several other people are reporting problems on the facebook page #We love QVC.

Re: EASY PAY???

meem120 — Mon, 11 Jul 2022 21:13:35 GMT

This has turned into one heck of a mess!!

Re: EASY PAY???

junebug phx — Thu, 18 Aug 2022 17:17:54 GMT

Cant access easy pay only orders come up for 2019. What's up. Want to pay off and be done with this nonsense.

Re: EASY PAY???

Maltichonmom17 — Thu, 18 Aug 2022 20:07:08 GMT

Having the same problem today. Went in to eliminate some easy pays and can't access it. Nothing there. 🤷🏻‍♀️

Re: EASY PAY???

pammella — Thu, 18 Aug 2022 20:29:52 GMT

My easy pay went through fine in May and June and then all of a sudden I started getting messages and phone calls from them telling me my 3rd payment wouldn't go through. Nothing changed! I reviewed information online and it was good. I called them and they said all was good. And then the next day I get a nasty phone call from them telling me I better make my 3rd payment. The gal was not nice at all and argued with me. I told her I had already called them the day before and that the issue was resolved but she would not give in and was going to transfer me to customer service and I ended up hanging up on her. AWFUL CUSTOMER SERVICE!

Re: EASY PAY???

stellabystarlight — Fri, 19 Aug 2022 01:27:01 GMT

I can't access Easy Pay. I want to check to see what is due tomorrow.

I am getting tired of this mess too.

Re: EASY PAY???

sunshine45 — Fri, 19 Aug 2022 02:26:20 GMT

if you go to your order status, view the individual item ordered, then click on the "view order" your easy pays will be on each individual item. you can view your balance and make payments from there if you wish.

Re: EASY PAY???

junebug phx — Fri, 19 Aug 2022 05:42:11 GMT

Duh. Please. I want to go back 4 months of scrolling. Unacceptable. Get it fixed so we can be done!