topic Re: After 40+ years - I am done with QVC. in Customer Care

After 40+ years - I am done with QVC.

DCee_at_QVC — Thu, 11 Aug 2022 11:37:48 GMT

I tried to cancel an expensive order within 12 HOURS of placing it. There should be a mechanism for doing this that is no-hassle for customers. Now I will be receiving the order "from the vendor" and will have to (1) pay to return it and (2) pay for insurance on the pakage. ALL BECAUSE QVC IS NO LONGER CUSTOMER FRIENDLY.

Between all the "extended delivery" orders, the orders randomly cancelled, and now, the one that COULD NOT be cancelled, sorry, I am done.

Re: After 40+ years - I am done with QVC.

Group 5 minus 1 — Thu, 11 Aug 2022 11:44:20 GMT

No you are not. In a few weeks you will order something else. Altho,I do think sales are down.

Re: After 40+ years - I am done with QVC.

Biftu — Thu, 11 Aug 2022 11:48:15 GMT

I would think that after shopping with the Q for 40+ years you would be aware how cancellations work. There is a short window when items placed can be cancelled, certainly not 12 hours.

Re: After 40+ years - I am done with QVC.

violann — Thu, 11 Aug 2022 11:49:10 GMT

40 years/4 posts. Sorry we didn't get to know you better.

Re: After 40+ years - I am done with QVC.

AuntG — Thu, 11 Aug 2022 11:55:01 GMT

So QVC's cancellation policy was unknown to you? I've only cancelled once in thirty years and it worked. Probably because it was a CIJ item that wasn't supposed to ship until Dec.

Re: After 40+ years - I am done with QVC.

CalminHeart — Thu, 11 Aug 2022 12:04:14 GMT

This is on you, not Q.

After 40 years, one would think you'd know how Q works. I don't know of any retailer that gives more than minutes, if even that, to cancel.

Re: After 40+ years - I am done with QVC.

Teddixat — Thu, 11 Aug 2022 12:10:21 GMT

Oh for goodness sakes, here we go again. Another I'm quitting QVC post!!

Re: After 40+ years - I am done with QVC.

Zshopgirl — Thu, 11 Aug 2022 12:27:04 GMT

Just a bit of history. QVC had a 48-hour window. If she has been shopping for 40 years, she probably does remember that period when Diamonique was the top product line, and QVC was smaller. Might be nice if you and your friends weren't so judgemental.

Re: After 40+ years - I am done with QVC.

amyb — Thu, 11 Aug 2022 12:35:31 GMT

@Zshopgirl wrote:
Just a bit of history. QVC had a 48-hour window. If she has been shopping for 40 years, she probably does remember that period when Diamonique was the top product line, and QVC was smaller. Might be nice if you and your friends weren't so judgemental.

Exactly right...it used to be much longer. In the not so distant past, I've cancelled things the next day, sometimes a little longer than that. It's been shorter lately, I do know that, but less than 12 hours is really short. Shorter than other vendors I shop with...and some of those explain how long you have, which is helpful.

This can all be frustrating, so I understand OP's frustration....it's a pain not to catch it, and have to go through the return process. @DCee_at_QVC Sometimes if you ask, and say you tried to cancel right away etc...they'll either try to catch it from the vendor (seldom gets caught, in my experience) or credit you the return fee.

Also frustrating and confounding is why returns are taking weeks to process?! I shop online with many other vendors...returns take anywhere from immediately (before they even recieve the return package!), to a day or two at the most! QVC's delayed return processing is just unacceptable. I don't get why they are the only ones that take this long.

Re: After 40+ years - I am done with QVC.

justashopper — Thu, 11 Aug 2022 12:34:47 GMT

You can refuse the package.

Re: After 40+ years - I am done with QVC.

CAcableGirl2 — Thu, 11 Aug 2022 12:41:04 GMT

Fellow shoppers, I have a question that may be helpful for the original poster.

Do you have to pay for added insurance on an expensive item if you use the Q return label? I would either refuse the item, or just return it with the Q label. But especially since it's expensive, keep a copy of the label and get a receipt from the post office showing that they received it back. If it gets lost, I would think it would be not her responsibility if she has a receipt with the tracking number. @DCee_at_QVC

Re: After 40+ years - I am done with QVC.

TheMemphisVette — Thu, 11 Aug 2022 13:09:48 GMT

one should shop where it meets their needs. otherwise they just are not happy and continue to be miserable.

lots of choices out there, some will surely bring you joy.

good luck and happy shopping

Re: After 40+ years - I am done with QVC.

FranandZoe — Thu, 11 Aug 2022 13:07:55 GMT

Twelve hours is a very long time to expect to cancel an order.

Macy's gives you 30 minutes. Amazon's is pretty lenient but depends on the seller.

Things shipping directly from the vendor seem harder to cancel - anywhere.

Re: After 40+ years - I am done with QVC.

RespectLife — Thu, 11 Aug 2022 13:12:07 GMT

@Zshopgirl

@amyb

I have shopped at QVC since CVN and I don't Ever remember a written/stated cancellation policy that gave you 48 hours, OR any written cancellation policy giving any time frames.

There were never any true guarantees or policies that you could cancel....

We may have been able to cancel longer with their old computer systems, programming etc.....but it was NEVER a policy.

Just got lucky some times!

It has been YEARS that it has been almost impossible to cancel orders....ESP when it is a vendor ship.

Re: After 40+ years - I am done with QVC.

RespectLife — Thu, 11 Aug 2022 13:15:46 GMT

@amyb

Returns do NOT take weeks to process!!

They now take days....and have been since they introduced the EZ Return system.

Been bannered at the top, on your order status page and talked about on the boards for a long time now.

Email EZ returns dept with the order info....they respond in 2-3 days now and your account will be credited....you do NOT wait months anymore unless you are not utilizing the new system that had been put in place.

Re: After 40+ years - I am done with QVC.

Drewps5co0tt — Thu, 11 Aug 2022 13:25:07 GMT

Bye Felicia!

Re: After 40+ years - I am done with QVC.

amyb — Thu, 11 Aug 2022 13:32:19 GMT

@RespectLife Well, unless I'm lying, lol, ps., I'm not...

Just talking from MY experience.

I have a return "in process now" returned a few weeks ago, followed up with Customer svc via email, they said it's in process...it's been 6 days since, still not complete, so I'm going on 3 weeks. That's far longer and less "communicative" from every other vendor I shop with.

And same with my other experience of cancellations...used to be able to do it a day later. Never on HSN, that was always by midnight that same day. QVC used to be longer.

Whatever "policy is" I don't know because experiences are inconsistent. It's different now. And sometimes inconsistent. And I only can speak from my own experiences.

That's all.

Re: After 40+ years - I am done with QVC.

reviewer from sc — Thu, 11 Aug 2022 13:37:58 GMT

Have a little mercy for the OP. She's angry and frustrated with the company for what she perceived as too little time to cancel her order. Haven't we all said things when we're angry and frustrated? (I have.)

As for the returns process, I do agree with the other poster who stated her frustrations over that. I've returned two things back to QVC recently--in May and early July. I had to get the social team involved both times to get my refunds. I was even charged the return fee (I didn't use the return label) in July for the return in May. I had to get the social team involved for that. Social team is great, by the way. Anyway, yeah, I can see how people are getting angry and frustrated. Not good for the company...

Re: After 40+ years - I am done with QVC.

kaydee50 — Thu, 11 Aug 2022 14:02:39 GMT

@justashopper wrote:
You can refuse the package.

Or send it back as defective.

Re: After 40+ years - I am done with QVC.

Krimpette — Thu, 11 Aug 2022 15:00:26 GMT

If I felt I was done with QVC, I'd just quit shopping there. I doubt I'd find any need to post about it.