topic Re: Not worth it anymore in Customer Care

Not worth it anymore

Marvsmom — Sun, 07 Aug 2022 02:40:02 GMT

I don't generally like being negative but.... QVC just is not for me anymore. There's a few lines that I like, for example Peace Love World, mostly Kim Gravel but my goodness it is sooo expnsive! Peace Love World will sometimes be sold on poshmark which is great. But everything else is too much and now you don't get ANY time to even change your mind and cancel your order. You would used to be able to cancel the night of creating an order but now no way "it's in processing" so then you're stuck with the return cost. And I've gotten two letters threatening to cancel my account because I return too much. Yet all the hosts continually push the idea that "you've got 30 days to love it or return it". By the time you pay the base price and then take the return cost, and the fact that the quality is not that great -my time with QVC is coming to an end. The cost of living these days is so high it's just ridiculous to order, then return.... Does anybody who's been a pretty consistent customer find this to be true also?

Re: Not worth it anymore

pdlinda — Sun, 07 Aug 2022 02:52:26 GMT

Most definitely I agree with you!

The return issue was the "deal breaker" for me as the cost and INCONVENIENCE of returning anything became prohibitive and I felt a sense of unease every time I ordered something knowing that if it didn't work out I was stuck returning it.

Then, the issue of WAITING an unusually long time for the refund to be posted didn't help. I understand there are ways to speed up the refund by contacting the online social team with certain information about the order, but for me, it was too much of a hassle.

Re: Not worth it anymore

Etoile308 — Sun, 07 Aug 2022 02:57:00 GMT

No.

But I don't buy with the thoughts of cancelling an order within a few hours. I think long and hard before I place an order, compare cost, review details, check reviews elsewhere. In all my years of shopping here I've returned one item, and that was something for my mother that she didn't care for.

I can't imagine receiving two letters cautioning about excessive returns. Yes, you've got 30 days to love or return it. As long as they permit to purchase, they permit you to return. Two letters? My way of thinking, after one letter one would think it would be a wake up call that perhaps QVC just wasn't for you anymore.

Re: Not worth it anymore

ellaphant — Sun, 07 Aug 2022 03:04:36 GMT

I used to buy a LOT from QVC. Not so much at all anymore. For me, Q has lost its edge. I often find better prices, sales and free shipping on makeup and clothes elsewhere.
Clothing is now repetitive. Tunics, leggings, cardis.

Re: Not worth it anymore

KathyM23 — Sun, 07 Aug 2022 03:33:05 GMT

I don't consider the cost of QVC items to be out of line when you factor in the expense of producing a television program not just the cost of manufacturing the item.

It would be nice if QVC would allow a day to cancel, but I think the reason why there is such a brief window to cancel has do with the software used for the ordering system. As the OP stated she has received two letters regarding her rate of return, sounds like the reason for all the returns is just that she changed her mind. Perhaps the answer is to be more careful before ordering to be sure it is an item you actually intend to keep. I do occasionally return items but 90% of the time it is the size ordered doesn't fit. That is not on QVC but on me. If something fits one area is may not fit another. Most generally I like what I receive.

As far as the cost to return, it is much less at QVC than other places I would shop (used to shop as now I shop almost exclusively at QVC except for shoes). $6.95 plus original shipping of $3.50 verses $9.95 plus the original shipping $12.99 and $14.99 at other merchants.

To me the price of the item is worth it as I no longer want to go to the Malls and ordering from the other companies I use the items cost just aout the same as QVC and I only get to see them as a flat image rather than on a person and with more info regarding the product.

Re: Not worth it anymore

rms1954 — Sun, 07 Aug 2022 03:36:35 GMT

@Marvsmom wrote:
I don't generally like being negative but.... QVC just is not for me anymore. There's a few lines that I like, for example Peace Love World, mostly Kim Gravel but my goodness it is sooo expnsive! Peace Love World will sometimes be sold on poshmark which is great. But everything else is too much and now you don't get ANY time to even change your mind and cancel your order. You would used to be able to cancel the night of creating an order but now no way "it's in processing" so then you're stuck with the return cost. And I've gotten two letters threatening to cancel my account because I return too much. Yet all the hosts continually push the idea that "you've got 30 days to love it or return it". By the time you pay the base price and then take the return cost, and the fact that the quality is not that great -my time with QVC is coming to an end. The cost of living these days is so high it's just ridiculous to order, then return.... Does anybody who's been a pretty consistent customer find this to be true also?

If you received two letters advising/notifying you about canceling your account, then you might want to regroup and take it as a serious consideration. It's not a threat, although you may take it as one. Stop making excuses and putting the blame on reasons you state. No matter what the hosts say, you have the final choice.

Re: Not worth it anymore

Sooner — Sun, 07 Aug 2022 03:40:40 GMT

There is no excuse for not being able to cancel an order within at least a day or two of buying. Especially when the item won't be shipped out for more than a week and they promote impulse buying often in basically unfair ways.

There is no excuse for people not getting returns credited to their account in a timely fashion. It's as if QVC still thinks they are the only game in town.

Re: Not worth it anymore

Love my grandkids — Sun, 07 Aug 2022 08:43:56 GMT

@Marvsmom As you've said this isn't the place for you. Time to move on.

Re: Not worth it anymore

RespectLife — Sun, 07 Aug 2022 10:34:57 GMT

@Marvsmom

If you have received 2 letters, then it never Was worth it for you to shop here.

Excessive returns costs You, the company And the rest of us money.

Re: Not worth it anymore

AngelPuppy1 — Sun, 07 Aug 2022 10:47:22 GMT

Well, there are a lot of other places to shop on-line and I'm sure you will find some that are more to your liking and needs. I hate to pay S & H at any on-line place but unfortunately that is pretty much how it is any more. When I do find a time or place when I can get it free, even if it's just a one time or occasional thing, I'm a happy camper! I prefer and always have, preferred shopping at B & M stores. But these days it's hard to always do this, what with covid, the shutting down of many stores, and the lack of finding what you want, I often have to resort to shopping on-line. What you see on-line is not always what you get and hence, the problem of having to return!!! I admit that I do a lot of shopping at amazon. The selection of products is vast, there is often free shipping, and the delivery time is no worse than any place else and often better. I do occasionally have to return something and I have never had an issue or been given a letter warning me I'm over my limit. I shop at many places on-line and get great deals, places such as belk, beall's, hanes, kohl's, dillards, macy's, penney's, etc., etc., etc. Best of luck in your shopping adventures!!!

Re: Not worth it anymore

123SuzyQ123 — Sun, 07 Aug 2022 10:49:27 GMT

You are following in my footsteps! Back while I was still working, I ordered from QVC a lot! Over twenty years, at least one or two orders per week, probably! But now that "tough times" have hit, I have only placed two orders over the last couple of years.

Yes, they do still have lines and items that I like, but I have become disillusioned with ordering and sometimes having to return. I must say that I very rarely return anything, because I seriously "research" the item before I place my order, so I don't do "whim buying" anymore.

But I totally understand @Marvsmom !

Re: Not worth it anymore

violann — Sun, 07 Aug 2022 11:15:22 GMT

Paragraphs please?

Re: Not worth it anymore

Nataliesgramma — Sun, 07 Aug 2022 11:22:19 GMT

Just be aware that there are other Companies that don't let you return alot either....They will ban you...

My neighbor found that out....

Re: Not worth it anymore

goldensrbest — Sun, 07 Aug 2022 12:08:11 GMT

I do not like the no return label practice they have decided to do.

Re: Not worth it anymore

Pook — Sun, 07 Aug 2022 12:37:59 GMT

I find I am now buying more clothing items from here since they are no longer only showcasing conservative boxy clothing and have more options. I never have the need to cancel and rarely have to return as I do not impulse buy and check reviews to find how clothing fits most and only order if I really want something! Also, do not mind waiting as no big deal since nothing is an immediate necessity.

Best common sense choice is for OP to quit impulse buying and shop elsewhere!

Re: Not worth it anymore

Roscoe the Rascal — Sun, 07 Aug 2022 12:41:20 GMT

I hardly ever return. I have exchanged now and then. The items I have returned I simp!y do not buy that type any more. For example Breezes. I've tried a few and returned so no more. I am better off going to the stores and try on bras for the best fit.

I like to shop locally because I enjoy it. Clothes are high all over but the stores offer better bargains plus lots of clearance racks to search through as well.

I just don't need that many clothes and have enough for all seasons. Spent my money on my grand daughter yesterday school shopping. We had a great time at the mall. Lunch after. Lots of great buys too.

I still like the Q but not for everything.

Re: Not worth it anymore

Pearlsgirls — Sun, 07 Aug 2022 13:11:09 GMT

I buy a lot of clothing on QVC. Recently, I’ve received 5 items that I never ordered in the place of what I did order. One item with a hole ( brand new item), and have also returned items that did not fit. So far, it’s been 2+ months, and I haven’t been refunded for anything. Also I’ve had a problem with things showing “ processing” for close to a couple of weeks, that only turn into “backorder” status. I feel bad about their fire, so I’ve decided to be patient and return the old fashion way, but nothing should take this long. It’s very poor business practice, and they will drive their long time customers away.

Re: Not worth it anymore

millieshops — Sun, 07 Aug 2022 13:12:59 GMT

@Marvsmom What I have noticed is that no matter where I shop (mostly locally always for clothes), what I WANT to buy costs what QVC for similar lines charges or even much more. I do not see what I WANT any place for less than the QVC lines you like.

The good thing for me is that 99% of any clothing I actually buy is for a NEED. Even though I started cutting down the amount of clothing I've been buying even before the pandemic descended on us, I have very few needs.

I live in southern Florida, and I have zero need for fall/winter clothes. Maybe when the spring clothes come in I will WANT one new outfit. I should be able to pay for what I want without "making do." If I can't, I'll make do with whatr I already have!

Re: Not worth it anymore

Sooner — Sun, 07 Aug 2022 14:22:02 GMT

@millieshops I agree their prices now are comprable to many retailers I would put above QVC for brands and reputation. In conjunction with that, QVC quality is all over the place, and at least in the last few items I ordered simply down the drain.

Re: Not worth it anymore

ScrapHappy — Sun, 07 Aug 2022 14:37:05 GMT

I purchase most of my clothing from QVC. Sometimes with a knot in my stomach because I've had issues with sizing (yes, I follow the guides) and I don't like doing QVC returns. But, I have said this for years....there is NO reason why QVC shouldn't allow or customers be able to cancel an order. My husband has been in IT for 40 plus years, QVC's IT (ordering, warehouses, programming, etc.) and others of the like has been his bread and butter for most of his career. Either QVC doesn't have the software (or they don't initiate the part of the software that will do cancelation of an order) or CS doesn't know how to manually do it or told not to.