topic Re: Routine Maintenance @12:30pm? in Customer Care

Routine Maintenance @12:30pm?

ScarletDove — Thu, 04 Aug 2022 16:36:25 GMT

"We are performing routine maintenance and order totals are estimated. You can still place your order or for further assistance, please call Customer Service at 888-345-5788."

Why is this going on in the middle of the day! IT needs to do this during less busy times, like overnight!

I have an order that is not showing in order list, no email received.....ridiculous!

Re: Routine Maintenance @12:30pm?

Desertdi — Thu, 04 Aug 2022 16:40:14 GMT

The Q's IT department is located in Poland (according to a press release). That would account for the "strange time"...

Re: Routine Maintenance @12:30pm?

Kachina624 — Thu, 04 Aug 2022 16:51:45 GMT

Or something's wrong and it's NOT REALLY routine maintenance.

Re: Routine Maintenance @12:30pm?

Anonymous — Thu, 04 Aug 2022 17:00:11 GMT

Hi @ScarletDove can you tell me where you are seeing this posted? Is it after you order? The phone number is a QVC Customer Service Number.

Re: Routine Maintenance @12:30pm?

Johnnyeager — Thu, 04 Aug 2022 17:01:55 GMT

Yeah, the crew in Krakow probably is aware of prime business hours in the USA and would likely avoid "routine" maintenance" during that time.

I also suspect that it's more.

Re: Routine Maintenance @12:30pm?

Imaoldhippie — Thu, 04 Aug 2022 17:56:09 GMT

No matter what time maintenance is done it will be inconvient to some place in the world. There are many different time zones.

Re: Routine Maintenance @12:30pm?

Johnnyeager — Thu, 04 Aug 2022 18:51:49 GMT

Qurate's QXH USA sales revenue greatly exceeds all of Q International, which includes UK, Japan, Italy, Germany.....

Total Revenue 2021:

QXH: $8.28 Billion

Q International: $3.08 Billion

Re: Routine Maintenance @12:30pm?

ScarletDove — Thu, 04 Aug 2022 19:02:44 GMT

@Anonymous wrote:
Hi @ScarletDove can you tell me where you are seeing this posted? Is it after you order? The phone number is a QVC Customer Service Number.

@Anonymous It was prior to "place order" button of order. I chose not to submit order and waited about 45 min, tried too order again and the maintenance message was not on screen.

Also tried to order an item about 10am and got notice "cannot ship to this address, update" tried several times and got same message...restarted computer and got same message...quit!

Placed 3 orders for H233134:

1. First order: NOT showing online and did not get email confirm--ordered Color: Twill; about 11:35am. DO YOU SEE THIS ORDER? Some credits used in payment.

2. Second order: 11:40am, Color: Autumn, shows oline and received email confirmation.

3. Third order: 1:38pm, Color: Twill, shows online and received email confirmation.

WHERE IS FIRST ORDER?

Re: Routine Maintenance @12:30pm?

ScarletDove — Sat, 06 Aug 2022 17:04:50 GMT

@Desertdi wrote:
The Q's IT department is located in Poland (according to a press release). That would account for the "strange time"...

Guess that explains much about reasons website is so poorly run and takes so long for fixes... language barrier perhaps? IT imported from overseas... IT for QVC USA needs to be American IT in USA!

Re: Routine Maintenance @12:30pm?

Anonymous — Fri, 05 Aug 2022 12:28:14 GMT

Hi @ScarletDove I do see 5 orders for H261159 on your account. Please email the

social team at QVCSocialTeam@qvc.com if you would like more information.

Re: Routine Maintenance @12:00 pm on a Saturday

meme5 — Sat, 06 Aug 2022 16:26:50 GMT

Why are they doing this in the middle of the day. Never seen this before.

"We are performing routine maintenance and order totals are estimated. You can still place your order or for further assistance, please call Customer Service at 888-345-5788

Re: Routine Maintenance @12:30pm?

lovesallanimals — Sat, 06 Aug 2022 16:36:18 GMT

Poland?! You have got to be kidding me.