topic Re: Weird website/forum issues-solution? in Customer Care

Weird website/forum issues-solution?

CamilleP — Mon, 25 Jul 2022 17:52:16 GMT

I know others are seeing the same thing I am, we try to go to the forum pages and get a huge list of single word text of every category of product that QVC sells, and it takes an eon to scroll down to the actual forum page, and you click on it, and get that same loooooooooooooooooog line of text again, and you scroll forever to get to the next thread or whatever. It seems to be happening to all kinds of devices and operating systems, as I am running something different than most of the posts have referenced, yet I am getting the problem, too. I did find a work-around that saves some annoyance, though, I'll get to that in a minute.

I am honestly wondering if QVC is doing this on purpose, making the forums so hard to use that we don't, so they can do away with them like they really want to? If they are doing this deliberately, they'll eliminate the work-around I found, and am going to describe to you, to keep making the forums as hard as possible to use. Or maybe they won't, because they know that will give them away? Either way, here's what helps, even if it doesn't fix the problem, it makes things easier.

In the upper left corner of my laptop's screen, when all that text is sitting there in that humongous line in the middle of the screen, are four lines of text. The last line says "skip to footer". Click on it and it takes you to the bottom of that giant page, and you can scroll up just a little bit to get to the forums. You still have to scroll, but it's WAY less than going from the top down. I hope this work-around helps all of you who are fighting with this forum display issue!

Re: Weird website/forum issues-solution?

LizzieInSRQ — Mon, 25 Jul 2022 18:07:15 GMT

Yes someoone mentioned the footer work around Saurday i think. Thank you.

Look, if QVC wanted to shut the forum board down, they do not need to play games. They could announce it ( or not even) and just do it. We do not pay a subscription. They owe us nothing. Highly unlikely they are making the glitch happen for that reason. Why the social team does not address it is odd.

Re: Weird website/forum issues-solution?

geezerette — Mon, 25 Jul 2022 18:24:19 GMT

@LizzieInSRQ wrote:
Yes someoone mentioned the footer work around Saurday i think. Thank you.

Look, if QVC wanted to shut the forum board down, they do not need to play games. They could announce it ( or not even) and just do it. We do not pay a subscription. They owe us nothing. Highly unlikely they are making the glitch happen for that reason. Why the social team does not address it is odd.

They have responded to a few posts and at least one email that they are aware of the problem, it is most likely the result of the recent updates to the site, and they are "working on it".

I think someone with knowledge of IT and social forums once mentioned that these forums are outsourced. So I'm assuming they need to be integrated into the Q's main (shopping) software somehow. Whenever there is a major glitch like this it takes quite a while to be fixed.

Re: Weird website/forum issues-solution?

50Mickey — Mon, 25 Jul 2022 18:50:18 GMT

If it is an update to the website that is causing these problems, why are only some having the problem and others are not. Someone mentioned that it seems to be regional. I live in Georgia and I use a MacBook Air and either Safari or Chrome. I have not had any problems at all with logging on to the forums or the QVC main page. Nothing is different for me than it has always been. Others have said the same thing. So unless it is regional I can't imaging why some are experiencing this and others are not.

Re: Weird website/forum issues-solution?

Bookplate — Mon, 25 Jul 2022 20:36:50 GMT

@50Mickey wrote:
If it is an update to the website that is causing these problems, why are only some having the problem and others are not. Someone mentioned that it seems to be regional. I live in Georgia and I use a MacBook Air and either Safari or Chrome. I have not had any problems at all with logging on to the forums or the QVC main page. Nothing is different for me than it has always been. Others have said the same thing. So unless it is regional I can't imaging why some are experiencing this and others are not.

It can't be regional. I live in NY and have two Dell laptops. The old one, using Chrome, has no problem; the forums look as they should. The newer one, using either Chrome or Edge, does have the problem. Baffling to say the least.

Re: Weird website/forum issues-solution?

50Mickey — Mon, 25 Jul 2022 21:12:39 GMT

@Bookplate wrote:
@50Mickey wrote:
If it is an update to the website that is causing these problems, why are only some having the problem and others are not. Someone mentioned that it seems to be regional. I live in Georgia and I use a MacBook Air and either Safari or Chrome. I have not had any problems at all with logging on to the forums or the QVC main page. Nothing is different for me than it has always been. Others have said the same thing. So unless it is regional I can't imaging why some are experiencing this and others are not.
It can't be regional. I live in NY and have two Dell laptops. The old one, using Chrome, has no problem; the forums look as they should. The newer one, using either Chrome or Edge, does have the problem. Baffling to say the least.

This is weird. Could it be different software on the computers? I am not very tech savvy. But I see posters saying that they can't read reviews, can't place orders, and now this weird thing with the forums and I have never had these problems. I have read different posters from different areas of the country say that they have no problems when signing on to the forums. Why would the website be accessible with some computers and not others if it is a website issue? I hope when they find and fix the glitch that's causing these problems it doesn't cause my computer to start having issues with the "new and improved" website. But you never know.

Re: Weird website/forum issues-solution?

nycalady — Mon, 25 Jul 2022 21:13:08 GMT

They're always on the ball if there's an issue with the sales part of their site. LOL

Re: Weird website/forum issues-solution?

ECBG — Mon, 25 Jul 2022 21:32:03 GMT

@50Mickey

I'm in the NC mountains and have only been getting in on my cell for 2 days.

I'm getting the blue list too when I use my desk top. Grrrrr....

Re: Weird website/forum issues-solution?

shoesnbags — Mon, 25 Jul 2022 21:40:24 GMT

@50Mickey wrote:
If it is an update to the website that is causing these problems, why are only some having the problem and others are not. Someone mentioned that it seems to be regional. I live in Georgia and I use a MacBook Air and either Safari or Chrome. I have not had any problems at all with logging on to the forums or the QVC main page. Nothing is different for me than it has always been. Others have said the same thing. So unless it is regional I can't imaging why some are experiencing this and others are not.

@50Mickey

Another strange thing about this is that forum users who were having no problems suddenly start having the same problem as everyone else. I've been fine using my iPhone, iPad, and desktop PC throughout this whole thing, then last night I noticed that my iphone now has the "wonky QVC forum" problem. Ipad and desktop PC are still fine. That's definitely not regional, and I didn't change anything on my phone - it just suddenly happened. (Cue Twilight Zone music.)

Re: Weird website/forum issues-solution?

Tori3569 — Mon, 25 Jul 2022 23:36:57 GMT

@nycalady wrote:
They're always on the ball if there's an issue with the sales part of their site. LOL

As I would expect they would. This part of their website is a convenience for a small percentage of customers. Plus it is not uncommon to read posts by active members who write that they don't watch or shop QVC any more. Therefore, while a section of their website that does get good traffic, it may or may not result in sales.

Re: Weird website/forum issues-solution?

Reever — Tue, 26 Jul 2022 02:46:10 GMT

I am absolutely red faced over the issue. Over a week now and no one can fix it ? Talk about incompetence by the computer department. I am boycotting buying anything from QVC until the issue gets resolved. My niece is interested in computers and is also baffled. I'm sure if sales decline QVC will suddenly take action.

Re: Weird website/forum issues-solution?

avid shopper — Tue, 26 Jul 2022 12:18:01 GMT

Updates.....

Re: Weird website/forum issues-solution?

50Mickey — Wed, 27 Jul 2022 13:31:49 GMT

So this has been going on for 1 week and no one can explain why some are affected and some aren't? I do not use my iphone to access the website only my MacBook and so far I have not have any problems accessing the forums. Anyone else using a MacBook air or pro and having these problems? I am just curious because this seems so strange. Hope I am not jinxing myself.

Re: Weird website/forum issues-solution?

SharkE — Wed, 27 Jul 2022 14:18:52 GMT

Yep, MacBook Air here, and this site isn't worth a ----.

also got Mac Mini both aren't worth a ---- on this site.

I remember when NorthStyle went out with similar problems you had to call in orders you had a catalog to go by.

I still say it's some kind of sabotage hacking thing.

NorthStyle finally got it in gear and is back online now.

Re: Weird website/forum issues-solution?

Jannygaz — Wed, 27 Jul 2022 17:01:04 GMT

I can't access the forums on my MAC Airbook or my new IPAD. Only phone. I assume that these forums are about number 100 on a list of 50 items they care about and have no interest in getting them fixed.

Re: Weird website/forum issues-solution?

haddon9 — Wed, 27 Jul 2022 17:06:38 GMT

@CamillePUnfortunately not all computers are seeing "skip to footer" in the upper left hand side. I had mentioned this in another post. Mine doesn't and so I have to scroll.

I also wonder if this intentional or if not then why aren't they fixing it?

Re: Weird website/forum issues-solution?

haddon9 — Wed, 27 Jul 2022 17:09:45 GMT

@50Mickey I'm also using a MacBook Air and having problems. I'm also having the same problems on my Dell desktop.

Re: Weird website/forum issues-solution?

cody2 — Wed, 27 Jul 2022 22:15:18 GMT

I keep hearing about problems here but I haven't had any issues at all. Dell desk top. Strange that some do and some don't.

Re: Weird website/forum issues-solution?

Kitty Galore — Wed, 27 Jul 2022 23:25:30 GMT

been a week now for me too . my iPad was working fine , then I guess they IT team started fooling around with it in an attempt to fix it , and now it's all weird and totally not working !! Cannot get in unless I use this iPad my other can't access . I mean how long does it take they are supposedly "experts"🤣🤷‍♀️

Re: Weird website/forum issues-solution?

CherryHugs — Wed, 27 Jul 2022 23:30:14 GMT

I tried 2 diff browsers and it didnt help one bit.