topic Re: Easy Pay Issue in Customer Care

Easy Pay Issue

plc123 — Thu, 21 Jul 2022 17:49:35 GMT

So i just talked to C.S. about this. I have 3 from July 4th and 5th and it says late payment. I am not happy. She submitted a request to the easy pay tech to pay these. I said this better not go against me since it is their fault. Plus i cannot order anything until these are taken care of. What a mess. I am very upset.

Re: Easy Pay Issue

RespectLife — Thu, 21 Jul 2022 17:59:59 GMT

@plc123

This issue was posted yesty.

I had 4 items showing as late....they were all corrected by this morning and I didn't have to call or do a thing.

They are aware of the issue and apparently are working on it since my EZ pays are all correct.

I still placed orders.

Re: Easy Pay Issue

HisElk1 — Thu, 21 Jul 2022 18:16:37 GMT

@plc123 , I hope you get it resolved and soon. I stated what happened to me in another thread under the Q talk forum.

It's beyond ridiculous and no one should get their credit rating affected by this as it's their fault - not the customer's.

I wish you luck.

Re: Easy Pay Issue

plc123 — Thu, 21 Jul 2022 18:24:54 GMT

I also contacted the Social Team and i am waiting to hear back. Thanks to everyone.

Re: Easy Pay Issue

QVCkitty1 — Thu, 21 Jul 2022 18:49:44 GMT

@plc123 wrote:
I also contacted the Social Team and i am waiting to hear back. Thanks to everyone.

@plc123 , Same here, I rarely use easy pay and I'll never use it again. I want this cleared up.

Re: Easy Pay Issue

plc123 — Thu, 21 Jul 2022 18:54:09 GMT

I felt like i was being blamed for thier mistake. What a mess.

Re: Easy Pay Issue

QVCkitty1 — Thu, 21 Jul 2022 18:54:35 GMT

@QVCkitty1 wrote:
@plc123 wrote:
I also contacted the Social Team and i am waiting to hear back. Thanks to everyone.
@plc123 , Same here, I rarely use easy pay and I'll never use it again. I want this cleared up.

Update, I got an answer in less than 10 min., I love the social team.

Re: Easy Pay Issue

plc123 — Thu, 21 Jul 2022 18:58:05 GMT

So what did they say?

Re: Easy Pay Issue

QVCkitty1 — Thu, 21 Jul 2022 19:03:44 GMT

@plc123 wrote:
So what did they say?

@plc123 , They acknowledged they are having an issue and are working on it, we'll see. I was impressed with the rapid answer to my email.

Re: Easy Pay Issue

plc123 — Thu, 21 Jul 2022 19:05:08 GMT

Thanks. I finally heard back and they said the same thing as they said to you.

Re: Easy Pay Issue

stellabystarlight — Thu, 21 Jul 2022 19:09:23 GMT

I have the same issue again with EZ pays from July 4 & 5th in billing. I called Customer Service & gave them another credit card and she said she put a ticket on all 4. They should show up as paid by tomorrow. I agree "What a mess." And I notice that they are taking out the payments very early in the day now instead of late at night.

Re: Easy Pay Issue

new nickname 4 — Thu, 21 Jul 2022 19:57:01 GMT

@stellabystarlight Please check your bank statement for the original card. It is possible that the one for the 4th will clear tomorrow on your original card, and it might also be on the new card you gave her thus two payments.

I notified the QVCSocial team a couple weeks ago that there was a problem dating from 6/28 to 7/7. I also started a thread on customer care about this. The social team said it would be taken care of in 24-48 hours, however it is taking longer than that.

I am seeing my end of June payments and payments up to 7/3 are now showing on my credit card. It seems like they are going through them day by day and pubmitting them to my card. Hopefully my 7/4 with go through tomorrow, I also have one for 7/5, 7/6 and two for 7/7. When they are showing up as billed on my credit card, I will breath a sigh of relief. My statement billing date is sometime in the next few days so I hope that all the "in billing" items are on it by then.

I have 8 more due in August, which I will pay in full. Then as soon as I can check my credit card statements to make sure all my transactions are correct, I will not consider QVC as a viable vendor. If something happens in the future and I see people having positive results from ordering, shipping, receiving their merchandise with return labels, and no more "in billing" or late payments (if they are not the customers fault), I will come back. Good luck.

Re: Easy Pay Issue

stellabystarlight — Thu, 21 Jul 2022 20:43:57 GMT

@new nickname 4 Thank you. This issue is so frustrating.

Re: Easy Pay Issue

pupwhipped — Thu, 21 Jul 2022 20:50:08 GMT

I don't use easy pay but I do know they're also having problems with billing in that charges that have clearly posted to my credit card (NOT talking about pending status category) QVC tells me have not been billed yet on their end. I have had two instances of this so far. Charges to my credit card do not show on QVC's end three and four days after the post date on my Visa account. I had even received an item and they still said it had not been billed yet in their system. 😲

This is pitiful.....and this is seriously concerning.

Re: Easy Pay Issue

Sage04 — Thu, 21 Jul 2022 22:19:51 GMT

@plc123 wrote:
So i just talked to C.S. about this. I have 3 from July 4th and 5th and it says late payment. I am not happy. She submitted a request to the easy pay tech to pay these. I said this better not go against me since it is their fault. Plus i cannot order anything until these are taken care of. What a mess. I am very upset.

@plc123 were you told that you can not place an order until it's cleared up? I didn't know about mine in June and I was able to place an order. Only if it's your fault then you can't place an order. If your Card expires or you reach your credit limit then you can't place an order.

Re: Easy Pay Issue

Sage04 — Thu, 21 Jul 2022 22:22:20 GMT

@HisElk1 wrote:
@plc123 , I hope you get it resolved and soon. I stated what happened to me in another thread under the Q talk forum.

It's beyond ridiculous and no one should get their credit rating affected by this as it's their fault - not the customer's.

I wish you luck.

@HisElk1 as far as I know Easy Pay at QVC does not affect your Credit Rating. Some one Posted that a Poster on FB said something like that. No way!!

Re: Easy Pay Issue

Sage04 — Thu, 21 Jul 2022 22:24:29 GMT

@plc123 wrote:
I felt like i was being blamed for thier mistake. What a mess.

@plc123 don't let anyone make you feel that way. That means all of us are to be blamed for something that's beyond our control.

Re: Easy Pay Issue

Sage04 — Thu, 21 Jul 2022 22:27:28 GMT

@stellabystarlight wrote:
I have the same issue again with EZ pays from July 4 & 5th in billing. I called Customer Service & gave them another credit card and she said she put a ticket on all 4. They should show up as paid by tomorrow. I agree "What a mess." And I notice that they are taking out the payments very early in the day now instead of late at night.

@stellabystarlight why did you give them a different Card? Was that one expired?

Re: Easy Pay Issue

Lucylu12 — Thu, 21 Jul 2022 23:11:33 GMT

@plc123 wrote:
I also contacted the Social Team and i am waiting to hear back. Thanks to everyone.

Me too just heard back and they are working on it. That's it!

Re: Easy Pay Issue

plc123 — Thu, 21 Jul 2022 23:17:50 GMT

The card i use is my debit card and no it isn't expired.