topic Re: Help Please in Customer Care

Help Please

bluetail fly — Wed, 20 Jul 2022 21:53:47 GMT

Long story short, I need help - Please. Ordered TSV late this morning. Received confirmation E-mail. Order status on website showed Advanced Order. TV showed still available.

Called Customer Service. No discernable reason. Assured order would be fulfilled on or about 7/30 delivery date. Immediately afterwards received E-mails from QVC. First acknowledged change of address request (never an issue). Second acknowledged cancellation ( I didn't even discuss cancelling.)

Third acknowledged new order to arrive about 7/30. All fixed? NO.

Order status now shows original order cancelled and a reorder on Advanced Order. Back to where the problem started.

Help!

Re: Help Please

mizree — Thu, 21 Jul 2022 06:32:06 GMT

Re: Help Please

bluetail fly — Wed, 20 Jul 2022 21:59:14 GMT

@mizree wrote:
@bluetail fly send your order info to socialteam@qvc.com. good luck

Thank you Will comply immediately.

Re: Help Please

Love my grandkids — Wed, 20 Jul 2022 22:27:58 GMT

@bluetail fly Here is the *correct* email:

QVCSocialTeam@qvc.com

Re: Help Please

bluetail fly — Wed, 20 Jul 2022 22:46:05 GMT

@Love my grandkids wrote:
@bluetail fly Here is the *correct* email:

QVCSocialTeam@qvc.com

Oh shoot. I sent a long E-mail to the first address. Thanks for the correction. I don't know if I have the energy to do it all again.

Re: Help Please

pugvette74 — Wed, 20 Jul 2022 23:10:08 GMT

@bluetail fly In your SENT mail, do a forward with the correct address to QVC.

Re: Help Please

bluetail fly — Thu, 21 Jul 2022 00:07:06 GMT

Thanks. I'm not very tech savvy but I THINK I managed to do that. Have heard nothing yet and Order Status still shows Advanced Order will check back in the morning.

Re: Help Please

aroc3435 — Thu, 21 Jul 2022 01:53:41 GMT

@bluetail fly Why not just forward your copy to the correct adddress and do one sentence saying that you mistakenly sent to wrong e-mail address but please see my message below.

Best,

aroc3435

Washington, DC

Re: Help Please

RespectLife — Thu, 21 Jul 2022 13:19:54 GMT

@bluetail fly wrote:
@Love my grandkids wrote:
@bluetail fly Here is the *correct* email:

QVCSocialTeam@qvc.com
Oh shoot. I sent a long E-mail to the first address. Thanks for the correction. I don't know if I have the energy to do it all again.

@bluetail fly

That email address DOES WORK for the Social Team....I use it all the time.

social.team@qvc.com

but there is a . after social and before team

I don't know why ppl post it is wrong...it is NOT.

Re: Help Please

Susan-QVC — Thu, 21 Jul 2022 15:25:38 GMT

The correct email to reach us for assistance is QVCSocialTeam@qvc.com.

Hope that helps,

Susan

Re: Help Please

bluetail fly — Thu, 21 Jul 2022 16:20:43 GMT

Following up, the team received my E-mail and responded via e-mail that the most they could find was that the TSV had not been released from inventory for shipment. However status was changed this morning to indicate my order is being prepared.

Re: Help Please

pugvette74 — Thu, 21 Jul 2022 21:00:11 GMT

@bluetail fly wrote:
Following up, the team received my E-mail and responded via e-mail that the most they could find was that the TSV had not been released from inventory for shipment. However status was changed this morning to indicate my order is being prepared.

Yay!!! Happy for you.