topic Re: Allstate Protection Plan Question in Customer Care

Allstate Protection Plan Question

Drewps5co0tt — Sun, 17 Jul 2022 20:24:03 GMT

When you buy a laptop for example from the Q, if you select to add the Allstate Protection Plan, if you ever need to use it, where does the item get repaired at? I'm assuming if you bought an HP laptop, it wouldn't be sent to HP to be repaired. This means a 3rd party is reparing it, that didn't make the machine, that makes me a bit nervous.

What is everyones thoughts on this subject? Is it worth it to buy this plan or should you skip it?

Re: Allstate Protection Plan Question

Beth-QVC — Sun, 17 Jul 2022 20:29:04 GMT

@Drewps5co0tt

Under the service agreement, AllState will have, for example, a HP repaired by an authorised HP technician. I hope that helps!

Beth QVC

Re: Allstate Protection Plan Question

rms1954 — Sun, 17 Jul 2022 20:29:44 GMT

Why would you think HP would not fix it? I don't get that you think a third party would be working on it if it's an HP product.

Re: Allstate Protection Plan Question

Drewps5co0tt — Wed, 20 Jul 2022 19:38:47 GMT

In the example I used, HP would NOT be repairing it. Allstate is not HP, they are 3rd party offering warranty and repair services.