topic Re: return in Customer Care

return

222333 — Fri, 15 Jul 2022 16:22:02 GMT

could you please check on order that I returned in May,

Re: return

Kim-QVC — Fri, 15 Jul 2022 16:24:49 GMT

Hi @222333 - thank you for posting and shopping with QVC. I have sent an email to you regarding this order. - Kim

Re: return

beach-mom — Fri, 15 Jul 2022 19:03:27 GMT

I also would like some information about an item I returned for an exchange in May.

I was planning to email you, but I'm confused about the email to use. I've always used social.team@qvc.com. I'm not sure whether or not that is the correct one!

Re: return

KingstonsMom — Fri, 15 Jul 2022 19:33:26 GMT

@beach-mom

No that's the email address that shows when the team responds to you.

The correct email to contact them is QVCSocialTeam@QVC.com, make sure you include your order information, they're very quick to respond!

HTH!

It was explained to me that the email you listed goes first to regular CS and then has to be forwarded to Social Team, delaying their response.

Re: return

beach-mom — Sat, 16 Jul 2022 01:32:11 GMT

@KingstonsMom wrote:
@beach-mom

No that's the email address that shows when the team responds to you.

The correct email to contact them is QVCSocialTeam@QVC.com, make sure you include your order information, they're very quick to respond!

HTH!

It was explained to me that the email you listed goes first to regular CS and then has to be forwarded to Social Team, delaying their response.

Thanks @KingstonsMom! Now I know which one to use!