topic Returning items together in Customer Care

Returning items together

ruraltn — Fri, 24 Jun 2022 18:19:21 GMT

Thinking twice about buying from QVC. I used to return items together but just noticed on my statement I was charged $6.95 for an item I returned with another item. Plus shipping time is terrible. Unfortunately that may he due to the warehouse it’s coming from. Just received my Kim Gravel TSV I ordered before the actual day it was presented yet I received my Calista tsv today as well.

Re: Returning items together

shoechic — Fri, 24 Jun 2022 18:22:53 GMT

Call CS, they will remove it.

Re: Returning items together

Kachina624 — Fri, 24 Jun 2022 18:34:23 GMT

What's the Gravel item got to do with the Calista item? I don't see any connection.

Re: Returning items together

rms1954 — Fri, 24 Jun 2022 18:34:59 GMT

There is a charge for each item whether you return it all in one box or not; unless you paid the return shipping fee.

Re: Returning items together

reviewer from sc — Fri, 24 Jun 2022 18:53:21 GMT

Contact the QVC social team. They are great to help.

Re: Returning items together

ruraltn — Fri, 24 Jun 2022 19:26:30 GMT

Thank you for your help

Re: Returning items together

Taross — Fri, 24 Jun 2022 20:38:05 GMT

Not true. I have never been charged to two items in one bag. One flat fee!!!

@rms1954 wrote:
There is a charge for each item whether you return it all in one box or not; unless you paid the return shipping fee.

Re: Returning items together

DJs mom — Thu, 30 Jun 2022 17:03:53 GMT

@rms1954 wrote:
There is a charge for each item whether you return it all in one box or not; unless you paid the return shipping fee.

@rms1954 this is untrue. QVC return labels are priced by weight. As long as you are returning items that go to the same warehouse the charges are as follows:

0 to 5 lbs: $6.95

5.01 to 10 lbs: $8.95

10.01 to 150 lbs: $10.95