topic Re: Still can’t print return labels…. in Customer Care

Still can’t print return labels….

jlgm — Tue, 14 Jun 2022 13:08:55 GMT

So annoyed with QVC. I have not been able to print a return label for over a week. First, they only give you 30 days, then they don't include a return label, and then they make it impossible to print one! Terrible customer service. It should not take IT this long to fix this kind of glitch. My husband is in IT and a problem like this that effects thousands of customers (especially loyal customers), would be a top priority and would have definitely already been rectified. I can see a few days, but weeks or months is unacceptable. They are going to lose a lot of customers if they keep this ****** up. Everything with QVC has gone downhill. I used to spend thousands at QVC, bought almost everything from them, but I think I'm about to hang up my hat.

Re: Still can’t print return labels….

RespectLife — Tue, 14 Jun 2022 13:15:25 GMT

@jlgm

Are you filling in the return info on the first page?

If so, do NOT

Just leave it all blank and just hit continue til you get to the Print Label bar.

This has worked for me.

Re: Still can’t print return labels….

Roni — Tue, 14 Jun 2022 13:16:35 GMT

I am thoroughly fed up with QVC....and I have cancelled every order that I could....they now owe ME a LOT of $$$$ from returns that never get credited....but that they keep charging me 'easy pay' for.... and the things that I could not stop, I am returning...

they need to remove the "C" from their name. They are THE WORST...

Re: Still can’t print return labels….

jlgm — Tue, 14 Jun 2022 14:01:51 GMT

@RespectLife Unfortunately that did not work, thank you for the suggestion though. 🙂

Re: Still can’t print return labels….

TheMemphisVette — Tue, 14 Jun 2022 13:30:51 GMT

i've seen a few of these threads about this problem.

yes it should work but things happen

is there some reason one doesn't just go to usps site and prepare their own shipment?

i can't imagine continuing the drama when i can resolve it and move on.

Re: Still can’t print return labels….

blueroses47 — Tue, 14 Jun 2022 13:29:33 GMT

I have an item to return, and I'm experiencing what you are experiencing.

I really think this is the end for me and

QVC too.

Unless it's a product I've had before, and I'm absolutely sure I won't return, I'm not going to be buying anything over a certain amount, or things I'm not sure about.

It might not be any worse than other online retailers, I don't know, I just know that personally speaking, I'm not having fun ordering from QVC anymore, so this is just one more inconvenience.

Re: Still can’t print return labels….

jlgm — Tue, 14 Jun 2022 14:02:33 GMT

@TheMemphisVette Yes things happen, but they should find a better solution to accommodate their customers. Apparently you know nothing about good customer service. You can take your " joy" and spread it somewhere else. 🙄

Re: Still can’t print return labels….

ScrapHappy — Tue, 14 Jun 2022 13:41:56 GMT

I went thru the steps on line to get a return label. But wouldn't take me to a return label to print. Ended up emailing QVC social team and they emailed me and I was able to print it that way.

Re: Still can’t print return labels….

TheMemphisVette — Tue, 14 Jun 2022 13:48:03 GMT

@jlgm wrote:
Yes things happen, but they should find a better solution to accommodate their customers. Apparently you know nothing about good customer service. You can take your " joy" and spread it somewhere else. 🙄

ohhhhhhhh......now i understand

do carry on

Re: Still can’t print return labels….

Kachina624 — Tue, 14 Jun 2022 13:51:05 GMT

@jlgm There are instructions for returning on your own at the post office in the Customer Service section of the website, including the address to which it should be mailed.

Re: Still can’t print return labels….

jlgm — Tue, 14 Jun 2022 13:53:38 GMT

I simply made a post about a problem with the returns in the appropriate discussion group, which Is what I thought this community forum was for, you @TheMemphisVette made it something else with your original response. Therefore, I am going to ignore your comments moving forward. Thank you, have a wonderful "joy"ful day! 😁

Re: Still can’t print return labels….

jlgm — Tue, 14 Jun 2022 13:58:29 GMT

@ScrapHappy , when I called they told me they had to mail me the label, however I will try emailing them instead of calling and see if they can send it that way...thank you for sharing.

Re: Still can’t print return labels….

OldNana80 — Tue, 14 Jun 2022 14:44:12 GMT

I am having the same problem and I am extremely annoyed! About a month ago,

nothing at all would print for a return. For the past 3 days I have tried and half of

the return form prints but not the label! Both items that I want to return did not

have any packing slips in the bag so there was no return label that I could use

from that! Now what as I supposed to do???? Somebody should have fixed this error in the system a long time ago!!!!!! QVC is not what it used to be! I used to purchase a lot, but will think twice now about ordering because of this return problem! I'm disgusted!

Re: Still can’t print return labels….

Winkk — Tue, 14 Jun 2022 14:53:51 GMT

I posted about the same problem. I just mailed it myself. Actually it was easy, just wrote info on a piece of paper and taped it on. I did print out the part where they ask how you want to handle the return.

And, it was 50 cents cheaper then the label.

Re: Still can’t print return labels….

pieman — Tue, 14 Jun 2022 16:48:33 GMT

Okay, not looking to get anyone ticked off here, but here is what I finally did and the problem wasn't QVC's .

I know some may have read this before, so I apologize in advance.

First off, I was/am using an older desktop Windows 7 IE with a HP Printer.

I downloaded Chrome, but not making it my default.

I went to the QVC site and clicked on my mail, got to the page where I could see my orders.

From there I clicked on the item and went through the return directions.

Now, I went to my mail and didn't see any label.

So I went back and did it again, this time I scrolled all the way down their reply, there was the the label, small, but it was there at the very end.

So now its time to print it....

Page after page , blank!

So now I know its not the Q's fault, except for maybe selling me this HP garbage printer in the first place,,

Back to the computer:

Now I go to my Device & Printers , down from the Control Panel..

Sure enough, there in was the problem...

Every listing had that yellow triangle by the printer...

Its very hard to explain how I managed to fix it, as I just Googled for an hour on how to remedy the problem..

After doing their suggestions, my last resort was to shut it down, computer too and wait , then restart everything,,,

Well what do you know, it worked!! It printed....

Now its time consuming for sure, but what a great feeling to know you've concured the pain in the butt..

One thing to keep in mind, computers have a mind of their own and will do as they wish, they are Equal Opportunity Offenders"..

So, take a deep breath and if you have time, try this, it may work for you,

If it doesn't, well you gave it a shot.

Good luck and have a good week,,,

Re: Still can’t print return labels….

tsavorite — Wed, 15 Jun 2022 19:12:03 GMT

I am having the same issue....and my return has a label but the label is all missed printed and you can't read the tracking bars or numbers totally!

And this is a order that was placed on the day their order status system didn't show orders and wouldn't allow you to get at it or cancel it. So I am NOT paying for return shipping fee on something that was their system error and emailed CS to hopefully get them to email me a return label I can print.

Edit....I did get it emailed but it didn't want to print any other size but the huge letter size....never seen such a big return label on a package in my life LOL! You can see it for miles LOL! Husband and I tried to shrink it down but it wouldn't do it right so gave up and well that's that.

Re: Still can’t print return labels….

Dlb63 — Wed, 15 Jun 2022 20:54:26 GMT

Having the same issue. Have tried to print out a label and nothing shows up. No receipt/label in package and you can't print it out from the website? If QVC is phasing out including return labels then they should set it up like Amazon. Where you can take the package to a location and drop off. The last time I requested a return label from Customer Service it never showed up.

Re: Still can’t print return labels….

Cute but too narrow — Wed, 15 Jun 2022 23:05:53 GMT

Where exactly? Maybe you can post the steps?

I have followed all their links and nothing, no address no nothing and their customer service said it takes 10 working days to receive their label which is way too long, couldn't they just email it? Frustrating.

Re: Still can’t print return labels….

OldNana80 — Fri, 17 Jun 2022 20:39:39 GMT

I emailed Customer Service about the inability to print return labels and there

not being any packing slips with the two items I purchased. They just answered

me and said they do not know when the problem will be fixed and to call CS.

They will mail return labels to me. Mail? How about emailing them? But,

whatever! I am thinking twice now before I order anything again.