topic Re: Lug returns in Customer Care

Lug returns

floridagal46 — Thu, 16 Jun 2022 06:33:52 GMT

I return the two lugs bags I ordered in one box, the two came seperate. I don't have an issue with that.

My issue is that I called CS three times to inform them that I left an extra key fob in one of the bags, which one? good qustion. I called CS even before they receiced the return and twice after they received it. They said they sent an email to return department and they would check and let me know. NOT! Have not heard a word one way or the other!

Yes, It was my mistake but one would think they could at least check the 2 lug bags and get back to someone=--NOT

Re: Lug returns

LizzieInSRQ — Thu, 16 Jun 2022 10:46:36 GMT

IMO you have incredibly unrealistic expectations.

I cant imagine them wasting any more of their money on service to you. You made a big mistake not emptying it before sending it back. Were these purses damaged in some way?

Re: Lug returns

reviewer from sc — Thu, 16 Jun 2022 12:55:31 GMT

Look in "suggestion box" for "received returned clothing". Chances are that they will never look.

Re: Lug returns

ciao_bella — Thu, 16 Jun 2022 14:13:36 GMT

I doubt they will look for it.

I remember one time going to the QVC Outlet, which is almost a 3 hour drive, so the outing was only done maybe once a year, if that. Anyway, my friend, who went with me, purchased a handbag at the outlet. She didn't wear/use the bag until quite some time after the purchase, but when she opened one of the small zipper pockets inside the handbag, there was a folded $20 bill inside. So, to my thinking, if that wasn't found before beforehand by QVC returns or the outlet, then the key fob won't be either.

Re: Lug returns

cindyNC — Thu, 16 Jun 2022 14:44:22 GMT

Certainly hope you get your fob back, but I believe that kind of stellar customer service rarely exists any longer.

Re: Lug returns

Kim-QVC — Fri, 17 Jun 2022 15:57:15 GMT

@floridagal46 wrote:

I return the two lugs bags I ordered in one box, the two came seperate. I don't have an issue with that.

My issue is that I called CS three times to inform them that I left an extra key fob in one of the bags, which one? good qustion. I called CS even before they receiced the return and twice after they received it. They said they sent an email to return department and they would check and let me know. NOT! Have not heard a word one way or the other!

Yes, It was my mistake but one would think they could at least check the 2 lug bags and get back to someone=--NOT

Hi @floridagal46 I am very sorry to hear that happens. Please email me at QVCSocialTeam@qvc.com with your order details. I can ask our warehouse team to assist, thank you. -Kim