topic Re: No return labels in packages, is no accident in Customer Care

No return labels in packages, is no accident

OkDJ — Wed, 15 Jun 2022 04:28:01 GMT

I was told by a QVC employee that they are phasing out putting return labesl in our orders. What about those who dont have printers at home ??

Re: No return labels in packages, is no accident

shoechic — Wed, 15 Jun 2022 04:54:03 GMT

@OkDJ We are aware. I don't have a printer either. I guess we will have to either hand write our own or have CS snail mail them to us.

Re: No return labels in packages, is no accident

angelfrnd — Wed, 15 Jun 2022 05:15:00 GMT

Just call customer service and request a label be sent to you. I do that when I want to return something that didn't have a return label in the package.

Re: No return labels in packages, is no accident

Foxxee — Wed, 15 Jun 2022 06:42:09 GMT

Can we expect to see more printers sold on QVC?

Re: No return labels in packages, is no accident

Imaoldhippie — Wed, 15 Jun 2022 10:36:37 GMT

This is normal now QVC is not the only one going the no label route. I havent gotten any labels from Amazon for a couple of years now.

If you dont have a printer and want to return an item and go to Amazon's return on their website. It will show you a bar code you can take a picture of it with your phone and take that to UPS or print the bar code and take that with you return to UPS. The same with USPS.

There are other companies I have ordered from that I dont get a label either. But I have not had to return anything from them. So I dont know their procedure.

Re: No return labels in packages, is no accident

mimomof4 — Wed, 15 Jun 2022 11:21:45 GMT

QVC is NOT the only retailer which is not including the return labels. Honestly it really is no big deal and people should just stop whining about it. I contact the retailer to receive the label.

The printer excuse I'm sorry is very weak as well. I don't use a printer often but I did purchase a small printer during the back to school sales for $30. It serves its purpose to allow me to print a document when needed. I may go months without using it but I didn't spend much for it. You don't even need a computer just WiFi and a phone.

Re: No return labels in packages, is no accident

CalminHeart — Wed, 15 Jun 2022 11:38:07 GMT

I order groceries for my 90 year old dad. They no longer provide receipts with them at delivery.

Companies assume everyone has a computer, has a printer, and knows how to use both.

This saves companies the expense of paper and ink but it adds work for consumers.

Re: No return labels in packages, is no accident

geezerette — Wed, 15 Jun 2022 13:13:56 GMT

The problem with QVC not providing return labels is that they don't have a consistent, viable way to print your own or get one sent to you like other companies that don't send return labels.

How many threads have been started about not being able to print the label from their website, and not being able to have one sent via email? Or not even being able to get through to customer service to get one sent by snail mail?

I can understand the thinking behind no labels included, but QVC is not Amazon.

Re: No return labels in packages, is no accident

Bookplate — Wed, 15 Jun 2022 17:18:43 GMT

I just returned a blouse that came without paperwork. I don't have a printer, so made my own label and took it to the Post Office window. It only cost $5.90 to return, versus the $6.95 prepaid label price, and it is scheduled to arrive on June 18, which I know is much sooner than it would using the return label. For lighter weight items, this is how I will be sending them back from now on. For heavier ones, I may ask them to send me a return label. It usually takes about a week to receive the label.

Re: No return labels in packages, is no accident

Kachina624 — Wed, 15 Jun 2022 17:46:27 GMT

@mimomof4 I have never, ever gotten an invoice or label from Amazon. The merchants I've requested labels from, including QVC and Zulily, have refused saying they don't provide that service. Just got new shoes from Zappos and no invoice or label.

I will hand-printed my own label and return info. They can take the time to then figure it out.

Re: No return labels in packages, is no accident

Mi47 — Wed, 15 Jun 2022 18:00:50 GMT

I've requested a return shipping label TWICE to be emailed to me, as of this date no shipping label. The website will not print out the label as in the past. This is BS for a company to have this ongoing problem. Guess I will have to do it myself. The C in QVC is a thing of the past. 🤬

Re: No return labels in packages, is no accident

Frenchlop — Wed, 15 Jun 2022 19:18:47 GMT

I brought up Print return label on my phone, and the Post Office, UPS and Fed Ex has printed them for me. I've also hand written them.

Re: No return labels in packages, is no accident

Group 5 minus 1 — Wed, 15 Jun 2022 20:12:26 GMT

@CalminHeart :I would think they would HAVE to give labels. Some places we shop ask us if we want receipts.

Re: No return labels in packages, is no accident

tsavorite — Wed, 15 Jun 2022 20:26:28 GMT

@Frenchlop wrote:
I brought up Print return label on my phone, and the Post Office, UPS and Fed Ex has printed them for me. I've also hand written them.

That's nice WHEN you can get the label page to actually load up for you! That seems to be a real issue ongoing these days. I emailed CS and they sent it to me that way so I could print it out that way.

Thankfully I have no more orders to return to Q that were mishaps and plan to stop most of my ordering going forward. I do better with other shopping sites for the most part no issues at all.

Re: No return labels in packages, is no accident

JobGirl — Wed, 15 Jun 2022 23:23:48 GMT

@Bookplate wrote:
I just returned a blouse that came without paperwork. I don't have a printer, so made my own label and took it to the Post Office window. It only cost $5.90 to return, versus the $6.95 prepaid label price, and it is scheduled to arrive on June 18, which I know is much sooner than it would using the return label. For lighter weight items, this is how I will be sending them back from now on. For heavier ones, I may ask them to send me a return label. It usually takes about a week to receive the label.

Don't expect because it gets there sooner you'll get your credit issued or processed any faster

Re: No return labels in packages, is no accident

Dlb63 — Thu, 16 Jun 2022 00:08:56 GMT

I emailed Customer Care and the representative said they are aware of the issue and don't know when it will be fixed.(Seems like if you had a good IT team they could fix this issue in a reasonable time frame) I will just return anything with my own Post Office label and print the order page to include with any item returned. Certainly doesn't make you want to shop with the Q... (Oh and she said that they couldn't email a label that it had to be mailed. I don't mind if they don't include a receipt with my package. But I do want to be able to go online and print a label for returns)

Re: No return labels in packages, is no accident

Bookplate — Thu, 16 Jun 2022 00:19:51 GMT

@JobGirl wrote:
@Bookplate wrote:
I just returned a blouse that came without paperwork. I don't have a printer, so made my own label and took it to the Post Office window. It only cost $5.90 to return, versus the $6.95 prepaid label price, and it is scheduled to arrive on June 18, which I know is much sooner than it would using the return label. For lighter weight items, this is how I will be sending them back from now on. For heavier ones, I may ask them to send me a return label. It usually takes about a week to receive the label.
Don't expect because it gets there sooner you'll get your credit issued or processed any faster

After writing this post I did contact Easy Returns and have already received notification of the refund. But you are correct in that even though the return was delivered does not mean that it will be promptly processed.

Re: No return labels in packages, is no accident

DooneyGal2 — Thu, 16 Jun 2022 05:06:42 GMT

@geezerette wrote:
The problem with QVC not providing return labels is that they don't have a consistent, viable way to print your own or get one sent to you like other companies that don't send return labels.

How many threads have been started about not being able to print the label from their website, and not being able to have one sent via email? Or not even being able to get through to customer service to get one sent by snail mail?

I can understand the thinking behind no labels included, but QVC is not Amazon.

@geezerette BRAVO! This!! So very true. I went through a TOTALLY ridiculous situation with the QVC website a month ago and trying to print out a Return label, it was malfunctioning and STAYED that way for 10 days or so. Not everyone can be expected to make it a week long or whatever time line project to dedicate their time to somehow getting a return label - also before anyone says it, yes I called CS and I was told they couldn't print it out or forward then either. So that's the difference, their IT team needs to get on the ball.

Isn't part of what QVC stands for is Convenience?

Re: No return labels in packages, is no accident

Zernia Rose — Thu, 16 Jun 2022 05:45:17 GMT

I , too, think that companies don't want the expense of providing invoices and return labels. Cynical me thinks its a technique to discourage retiurns.

Re: No return labels in packages, is no accident

Jag03 — Fri, 17 Jun 2022 04:36:24 GMT

You are being harsh to admonish people by calling them whiners.

Not everyone is techno-savvy.

My wi-if printer prints a distorted version of the return labels, rendering the labels unusable.

And as for having to call customer service to request a return label, this slows the return process. It often takes a couple,of weeks to receive the label, and all that time, the box to be returned is taking up space in my house.