topic Re: Return label does not print. Called and CS said they would email it to me. in Customer Care

Return label does not print. Called and CS said they would email it to me.

Maggie Nolia — Mon, 13 Jun 2022 14:09:29 GMT

That was 30 minutes ago. No email with return label received.

What now?

Re: Return label does not print. Called and CS said they would email it to me.

Winkk — Mon, 13 Jun 2022 14:21:05 GMT

@Maggie Nolia wrote:
That was 30 minutes ago. No email with return label received.

What now?

Funny you should post this. I just had the same experience. I went to print the return label but there was no shipping label. Called CS and they emailed a link. Did not work. I looked up the address for returning it myself and I'm taking it to the post office.

The CS person said they have had this problem for a month. This is the last time I'm buying anything from QVC. Whoever the new honcho is, it isn't working out too well. They should take the C out of QVC.

Re: Return label does not print. Called and CS said they would email it to me.

Lucylu12 — Mon, 13 Jun 2022 14:17:10 GMT

Email the qvcsocialteam@qvc.com

They will reply within minutes

Also when I have sent them an email about this issue I am able to go back to the order and print the label. They seem to fix the problem. If not they will email a return label.

Re: Return label does not print. Called and CS said they would email it to me.

Winkk — Mon, 13 Jun 2022 14:19:30 GMT

@Lucylu12 wrote:
Email the qvcsocialteam@qvc.com
They will reply within minutes
Also when I have sent them an email about this issue I am able to go back to the order and print the label. They seem to fix the problem. If not they will email a return label.

I've heard other people say that to but if you are not part of the forums how do you know about the qvcsocialteam@qvc? I didn't see anything on their web page.

Re: Return label does not print. Called and CS said they would email it to me.

Green Harbor — Mon, 13 Jun 2022 14:20:12 GMT

I too have experienced this issue with QVC. Customer Service in addition is not responding to live chat. Thirty day return policy best be extended for those of us caught in this quagmire.

Re: Return label does not print. Called and CS said they would email it to me.

Kachina624 — Mon, 13 Jun 2022 14:22:50 GMT

@Lucylu12 The Social Team doesn't seem able to do any more than CS on this issue. I called them for a label to return another customer's merchandise that I received in error. Rather than send a label, I was told to keep the merchandise.

Looks like return labels may be a thing of the past.

Re: Return label does not print. Called and CS said they would email it to me.

Lucylu12 — Mon, 13 Jun 2022 14:22:57 GMT

@Winkk wrote:
@Lucylu12 wrote:
Email the qvcsocialteam@qvc.com
They will reply within minutes
Also when I have sent them an email about this issue I am able to go back to the order and print the label. They seem to fix the problem. If not they will email a return label.

I've heard other people say that to but if you are not part of the forums how do you know about the qvcsocialteam@qvc? I didn't see anything on their web page.

Ya know I don't remember how I found out about them probably on the forums.

It is the nest thing the Q has done and they are fast and go above and beyond to help you with any issue. Please give it a try.
Give them your order info and what the problem is you won't be disappointed.

Re: Return label does not print. Called and CS said they would email it to me.

Maggie Nolia — Mon, 13 Jun 2022 14:34:34 GMT

@Winkk wrote:
@Maggie Nolia wrote:
That was 30 minutes ago. No email with return label received.

What now?
Funny you should post this. I just had the same experience. I went to print the return label but there was no shipping label. Called CS and they emailed a link. Did not work. I looked up the address for returning it myself and I'm taking it to the post office.

The CS person said they have had this problem for a month. This is the last time I'm buying anything from QVC. Whoever the new honcho is, it isn't working out too well. They should take the C out of QVC.

Where do I go to look up return address? Thanks!

Re: Return label does not print. Called and CS said they would email it to me.

Maggie Nolia — Mon, 13 Jun 2022 15:31:34 GMT

Prepared email, as suggested. Response upon attempting to send it: "an error occurred when sending this email"

So, Customer Service, here's the email to you:

"Return label does not print. Called customer service. They said they would email return label to me. That was now over an hour ago. No email with return label has been received. I could print a label myself IF I had return address. Looks like this item will not be returned and I expect to NOT be charged for it since I've exhausted all options available to me."

Re: Return label does not print. Called and CS said they would email it to me.

Winkk — Mon, 13 Jun 2022 16:54:55 GMT

@Maggie Nolia wrote:
@Winkk wrote:
@Maggie Nolia wrote:
That was 30 minutes ago. No email with return label received.

What now?
Funny you should post this. I just had the same experience. I went to print the return label but there was no shipping label. Called CS and they emailed a link. Did not work. I looked up the address for returning it myself and I'm taking it to the post office.

The CS person said they have had this problem for a month. This is the last time I'm buying anything from QVC. Whoever the new honcho is, it isn't working out too well. They should take the C out of QVC.
Where do I go to look up return address? Thanks!

@Maggie Nolia .. Under the returns section on their web page there is a place where it tells you where you can send it. I forget exactly where, it took me a couple links before I found it.

Re: Return label does not print. Called and CS said they would email it to me.

jalabn — Mon, 13 Jun 2022 17:34:28 GMT

Same problem here! Just spoke with a CS rep. They said their email isn't working, so they can't email the labels. Not sure what that has to do with being unable to create a label to print through the Start A Return feature, though. The CS rep said all she could do is snail mail me a label, which will be here in 10 days.

I'm sure this has been answered somewhere, but why aren't all items being sent with a return label?

Re: Return label does not print. Called and CS said they would email it to me.

Winkk — Mon, 13 Jun 2022 20:06:25 GMT

@jalabn wrote:
Same problem here! Just spoke with a CS rep. They said their email isn't working, so they can't email the labels. Not sure what that has to do with being unable to create a label to print through the Start A Return feature, though. The CS rep said all she could do is snail mail me a label, which will be here in 10 days.
I'm sure this has been answered somewhere, but why aren't all items being sent with a return label?

@jalabn ..Supposedly they are trying to do away with labels I guess to be more like Amazon. But, it isn't working too well for them. You are responsible for printing your own label now. I find this very inconvenient. I don't buy anything unless I know I will keep it.

Re: Return label does not print. Called and CS said they would email it to me.

Maggie Nolia — Tue, 14 Jun 2022 01:16:18 GMT

@Winkk wrote:
@Maggie Nolia wrote:
@Winkk wrote:
@Maggie Nolia wrote:
That was 30 minutes ago. No email with return label received.

What now?
Funny you should post this. I just had the same experience. I went to print the return label but there was no shipping label. Called CS and they emailed a link. Did not work. I looked up the address for returning it myself and I'm taking it to the post office.

The CS person said they have had this problem for a month. This is the last time I'm buying anything from QVC. Whoever the new honcho is, it isn't working out too well. They should take the C out of QVC.
Where do I go to look up return address? Thanks!

@Maggie Nolia .. Under the returns section on their web page there is a place where it tells you where you can send it. I forget exactly where, it took me a couple links before I found it.

I did eventually find the address and got the return on its way. That pretty much does it with me with QVC. I don't have time to waste on such foolishness.

Thank you again.

Re: Return label does not print. Called and CS said they would email it to me.

HisElk1 — Tue, 14 Jun 2022 04:07:25 GMT

@Maggie Nolia , you and I both. I recall the days when things were run much different and much better. Seems those days are long gone.