topic Re: Another "Horrible Customer Service" for you QVC in Customer Care

Another "Horrible Customer Service" for you QVC

Redsoxmom1 — Wed, 08 Jun 2022 00:04:32 GMT

Ordered 3 tops and one was the wrong item. Spoke with CS and they want me to send the wrong item back. No problem. But I have to wait for my refund. A bit annoying since QVC takes so long to refund our money. And to boot there was no shipping label in the box. Had to figure out which item they messed up on. Please out a shipping label in the box.

Re: Another "Horrible Customer Service" for you QVC

Kachina624 — Tue, 07 Jun 2022 22:47:29 GMT

@Redsoxmom1 How shocking! QVC sends millions of items and they made a mistake and sent the wrong thing. Trust me, that's the least if your problems right now. You'll get your refund. Follow the speedy return procedure.

Re: Another "Horrible Customer Service" for you QVC

89135 — Tue, 07 Jun 2022 22:58:56 GMT

@Kachina624 I'm with you!!..People just need to calm down...No wonder the world is the way it is...QVC Customer Service has always been great when I had a problem....

Re: Another "Horrible Customer Service" for you QVC

TheMemphisVette — Tue, 07 Jun 2022 23:18:09 GMT

mistakes happen!

you decide how to react to it..........

1. understand nothing and no one is perfect. follow the process to get it corrected. move on to things that bring you joy.

2. get upset when something is not perfect. dwell on it, talk about it to everyone you know. search the internet to find yelp or some such thing to expound and attempt to hurt perceived villian

Re: Another "Horrible Customer Service" for you QVC

Redsoxmom1 — Tue, 07 Jun 2022 23:46:56 GMT

@Kachina624 Really wasn't expecting QVC to have a perfect shipping record The point was expecting better customer service for THEIR mistake when they made it. Only a 30 day return policy for the customer yet they take forever (0ver 30 days) to refund money. Maybe you can see the irony, but then again maybe not.

Re: Another "Horrible Customer Service" for you QVC

homedecor1 — Tue, 07 Jun 2022 23:57:23 GMT

@Redsoxmom1

take a breath and process the wrong item/return using the ez returns system.

Fill out the return form and screen shot it. Then send email to:

qvcezreturns@qvc.com. Include order # and explanation of return reason.

I use this system and within days my refund is processed. Since the item you ordered is sold out a refund is issued. Just be sure you're not charged s/h fees.

hope this helps

Re: Another "Horrible Customer Service" for you QVC

Foxxee — Wed, 08 Jun 2022 02:10:51 GMT

@Redsoxmom1 wrote:
Ordered 3 tops and one was the wrong item. Spoke with CS and they want me to send the wrong item back. No problem. But I have to wait for my refund. A bit annoying since QVC takes so long to refund our money. And to boot there was no shipping label in the box. Had to figure out which item they messed up on. Please out a shipping label in the box.

@Redsoxmom1

Receiving the wrong item is not all that uncommon here. Others have complained, as well. It happened to me a few times.

As for return shipping labels, I don't understand, but I have seen others complaining as well. I have been receiving labels for every one of my orders. The latest 2 days ago. Another, 1 week ago. One came from NYC, the other Butner, NC.

If you want to return something, use QVC's Easy Returns. Receive a refund within 3 days. Wait until after you return the item. I always include email verification proof in my email it was picked up by USPS or dropped it off.

Instructions.

What is the QVC Easy Returns Program?

We want to make your return service experience the best it can be. That means, getting you your refund faster, exchanging your item quicker, and simply making things easier for you. The Easy Returns program delivers you a fast and easy way to return and exchange your QVC purchase.

Step-by-step guide for Easy Returns:

Send an email to QVCEasyReturns@qvc.com with subject line: QVC Return.
Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.
Tell us if you would like to receive an exchange or refund. Return your package back to QVC using the Q Return Label with selected carrier of your choice.

Re: Another "Horrible Customer Service" for you QVC

zitawins — Wed, 08 Jun 2022 14:25:24 GMT

@Redsoxmom1 You are certainly free to vent if you wish. Some people on these boards love to jump on posters if they don't agree with them. Makes them feel righteous I guess.

As to the EZ returns -- where is this information posted on the site? I have never heard of it and in the past just used the enclosed slip. I think you could go on your orders and find something about returns. I just received a top with nothing in the bag -- no merchandise slip or explanation. I guess this is a new policy.

Re: Another "Horrible Customer Service" for you QVC

geezerette — Wed, 08 Jun 2022 14:31:29 GMT

@zitawins wrote:
@Redsoxmom1 You are certainly free to vent if you wish. Some people on these boards love to jump on posters if they don't agree with them. Makes them feel righteous I guess.

As to the EZ returns -- where is this information posted on the site? I have never heard of it and in the past just used the enclosed slip. I think you could go on your orders and find something about returns. I just received a top with nothing in the bag -- no merchandise slip or explanation. I guess this is a new policy.

@zitawins

Under FAQ. "Customer Service and FAQs".

What is the QVC Easy Returns Program?

Step-by-step guide for Easy Returns:

Send an email to QVCEasyReturns@qvc.com with subject line: QVC Return.
Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.
Tell us if you would like to receive an exchange or refund. Return your package back to QVC using the Q Return Label with selected carrier of your choice.

FREQUENTLY ASKED QUESTIONS ABOUT EASY RETURNS

How will I know if you received my email?

You will receive a confirmation email from QVCEasyReturns@QVC.com
An immediate refund or exchange will be completed.
- The amount of the refund will include return label fee costs, if applicable.
- For exchange orders, we will send a shipping confirmation email to you.

Can I return multiple items with one return label?

Yes, you can return more than one item at a time. Make sure the contents of your return include the pack slips with the reason for return checked. Also include each item in your email sent to QVCEasyReturns@QVC.com.

How can I check the status of my return?

There are three ways you can access information about the status of your return:

Go online at qvc.com and check your order status.
Call our Automated Customer Service line at 800-367-9444.
Speak to a Customer Care Team Member at 888-345-5788.

Re: Another "Horrible Customer Service" for you QVC

shoechic — Wed, 08 Jun 2022 17:09:54 GMT

As to the EZ returns -- where is this information posted on the site? I have never heard of it and in the past just used the enclosed slip. I think you could go on your orders and find something about returns. I just received a top with nothing in the bag -- no merchandise slip or explanation. I guess this is a new policy.

@zitawins It is at the bottom of every page including this page. Pink box on the right.

Re: Another "Horrible Customer Service" for you QVC

daisy4 — Fri, 10 Jun 2022 08:44:27 GMT

I recently ordered a top and received a pair of pants. I called customer service and they were very nice! THEY IMMEDIATELY REFUNDED MY MONEY! They asked me to send the pants back and put a note on my account not to charge the return shipping fee. I don't understand the big problem Talk to customer service on the phone. Most reps are very helpful!

Re: Another "Horrible Customer Service" for you QVC

Biftu — Fri, 10 Jun 2022 12:48:00 GMT

Yes, it is annoying when mistakes are made, it has happened to me but errors have always been rectified. Unlike some other online shopping sites the Q is easy to reach either by phone or by emailing customer service. Some other retailers make it so difficult to even find a phone or email to contact them. Now that is frustrating.

Re: Another "Horrible Customer Service" for you QVC

casterp — Fri, 10 Jun 2022 18:43:34 GMT

Not only no shipping label in my package, but I cannot print one because the "system is down" according to a customer service rep. This is the last straw for me, and I will no longer be ordering from QVC.

Re: Another "Horrible Customer Service" for you QVC

Bbllmm — Sat, 11 Jun 2022 13:13:19 GMT

Feeling the same way. I have received two items that were entirely wrong items in the past week. We shouldn't have to jump through hoops trying to find a way to ship their mistakes back. I received some kind of plastic bracket instead of KG pedal pushers. The other was a floral pant from Isaac in a bag labeled KG crop pants. I sent both back and have been waiting on a return label to be sent to me. Not worth the hassle anymore.

Re: Another "Horrible Customer Service" for you QVC

TwinkleBell — Sun, 12 Jun 2022 20:42:15 GMT

I'm grateful to QVC...

.. QVC led me to Amz, where I've only had 1 problem in over 300++ purchases.

.. "Time Marched On...."

Re: Another "Horrible Customer Service" for you QVC

SandiLynn — Tue, 14 Jun 2022 14:18:35 GMT

I am 100% with you. Mistakes can be made and it gets very old and annoying when you are trying to correct it the proper way but you are only receiving negative or ugly or no customer service. In the terms of what I expect or anyone should expect from Customer Service should be the same across-the-board just being polite and knowledgeable. Being told that they don’t know what else to do for you or make you feel like you’re an imposition for asking them to do their job. I quit shopping QVC years ago for the terrible customer service that I received. After numerous years of waiting and trying to give it another shot the same thing happened with very rude customer service. I wrote it off that it was early in the morning but now that I think about it I will not be using them anymore it doesn’t matter what time it is you show up to work ready to do your job fully and not take your bad day out on customers

Re: Another "Horrible Customer Service" for you QVC

KatieB — Tue, 14 Jun 2022 15:23:24 GMT

@Redsoxmom1 wrote:
Ordered 3 tops and one was the wrong item. Spoke with CS and they want me to send the wrong item back. No problem. But I have to wait for my refund. A bit annoying since QVC takes so long to refund our money. And to boot there was no shipping label in the box. Had to figure out which item they messed up on. Please out a shipping label in the box.

@Redsoxmom1 Yes, you are barking up the wrong tree if you think you're going to get any kind of service from their Customer Service department. Certainly not over the phone no matter who you speak to at the company.