topic Re: Orders NOT Showing Up In Order Status in Customer Care

Orders NOT Showing Up In Order Status

tsavorite — Wed, 08 Jun 2022 00:04:59 GMT

Hello CS,

Is there a glitch in the system? I have been trying to cancel a order I know I placed earlier in a different size same item but for some reason that order is not there and it's been hours.

I did try calling to see if it was able to list it to cancel that way but not there either.

I know this has happened before and I didn't get the usual Q confirmation for the order either.

Making me think I imaged it all LOL!

Re: Orders NOT Showing Up In Order Status

Wayne-QVC — Wed, 08 Jun 2022 00:12:51 GMT

@tsavorite There may be a possible delay with orders showing in the system.

Re: Orders NOT Showing Up In Order Status

tsavorite — Wed, 08 Jun 2022 00:20:02 GMT

Ok I see I have a Rakuten order# from Q for the order I can't get to on my order status page. So yes I did place the order LOL hopefully it will soon appear as I need to cancel one of the items in that order.

Re: Orders NOT Showing Up In Order Status

shoechic — Wed, 08 Jun 2022 00:36:13 GMT

@tsavorite Good luck canceling. The orders usually show up in the middle of the night & most are not successful in canceling.

Re: Orders NOT Showing Up In Order Status

Kachina624 — Wed, 08 Jun 2022 00:40:51 GMT

@tsavorite There's an epidemic. I've got 3 orders I can't see. Fortunately, I don't need to cancel anything.

Re: Orders NOT Showing Up In Order Status

stellabystarlight — Wed, 08 Jun 2022 00:47:46 GMT

I have an order I cannot see either in Order Status, but my Credit Card was debited the amount.

Re: Orders NOT Showing Up In Order Status

Leelee1123 — Wed, 08 Jun 2022 01:01:37 GMT

I thought they only charge you when it shipped ?

Re: Orders NOT Showing Up In Order Status

tsavorite — Wed, 08 Jun 2022 01:29:07 GMT

@Leelee1123 wrote:
I thought they only charge you when it shipped ?

It is a hold and then it is billed when shipped...that's how I understand it but you can see it now and yes mine is there. Just hoping it will soon let me cancel the one item!

I can't stay up all night.

Re: Orders NOT Showing Up In Order Status

weezer111 — Wed, 08 Jun 2022 01:44:02 GMT

HAVE 2 NOT SHOWING UP IN ORDER STATUS AND I REALLY HATE THAT!

Re: Orders NOT Showing Up In Order Status

BalletBabe — Wed, 08 Jun 2022 03:01:18 GMT

Mine not showing and if I can't cancel, I better not get charged. Please get a better Internet service QVC.

Re: Orders NOT Showing Up In Order Status

BalletBabe — Wed, 08 Jun 2022 08:39:06 GMT

@BalletBabe wrote:
Mine not showing and if I can't cancel, I better not get charged. Please get a better Internet service QVC.

4:40 am and still ono orders. This is the second order this week that I had issues with. I will order no more until this mess is fixed. No other retail company has issues like this. I better be able to cancel one of these orders as I will not pay for 2. No one should have to go through this.

Re: Orders NOT Showing Up In Order Status

Buffalogal47 — Wed, 08 Jun 2022 12:02:04 GMT

@BalletBabe : The problem is fixed; order status is back up at 8:01. Hurry up and cancel your duplicate order. I did and was able to cancel mine. Good luck!

Re: Orders NOT Showing Up In Order Status

tsavorite — Wed, 08 Jun 2022 12:03:49 GMT

I checked several times during the early morning....6am 7am and now at 8am it showed up. And of course they say it is in process and can't be cancelled.

I did email CS about this one order as this is not right to do to the customer and charge them shipping for it. I requested a refund on the charge unless they can cancel it.

They really have issues with this online site.

Re: Orders NOT Showing Up In Order Status

BalletBabe — Wed, 08 Jun 2022 12:33:05 GMT

@Buffalogal47 wrote:
@BalletBabe : The problem is fixed; order status is back up at 8:01. Hurry up and cancel your duplicate order. I did and was able to cancel mine. Good luck!

@Buffalogal47 Thank You I was able to cancel. Now I can sleep LOL

Re: Orders NOT Showing Up In Order Status

weezer111 — Wed, 08 Jun 2022 12:41:21 GMT

MINE SHOWED UP AROND 8AM.

HAD NEVER ORDERED A DUPLICATE ORDER FOR EITHER.

I HAD THE OPTION TO CANCEL BUT WANTED THE ITEMS, SO ALL IS GOOD.

HOPING EVERYONE GETS THEIR ORDERS RESOLVED.

HAVE A GOOD DAY!

Re: Orders NOT Showing Up In Order Status

bohogypsy — Wed, 08 Jun 2022 13:10:30 GMT

I had a double order show up this morning also. Was unable to cancel online, called customer service, was told they coudn't cancel either. This is ridiculous. It's their error, I have been charged twice, now I have to return the item. Last week I had an order that was "being prepared for 9 days, one that was "in process" for 6 days, and this one can't be cancelled in less than 24 hours.

Re: Orders NOT Showing Up In Order Status

hbdreamin — Wed, 08 Jun 2022 13:37:09 GMT

I know! I call them twice yesterday because I order TSV twice because I thought I did hit place order button. Tried to cancel and because it wasn’t showing CS couldn’t do anything! Now 24 hrs later when it did finally show, it’s too late to cancel!! QVC will NOT be charging me to return! That’s for sure!! Ridiculous why I still have things in “preparing your order” 9 days later and can’t cancel!

Re: Orders NOT Showing Up In Order Status

redheadmimi — Wed, 08 Jun 2022 17:37:36 GMT

Yes, happened to me as well--called customer service last night-was told there was a "delay' in computer status orders. I had ordered duplicates not realizing there was a problem.

Called today, and was told I had to wait for order to be received and call back-but my credit card was charged immediately, but QVC can't cancel a duplicate that was their problem.

This should be interesting---

Re: Orders NOT Showing Up In Order Status

redheadmimi — Wed, 08 Jun 2022 17:39:59 GMT

Oh no, they debit your card immediately--I checked and it's already done.

This was their computer issue---not a happy camper.

Re: Orders NOT Showing Up In Order Status

bohogypsy — Thu, 09 Jun 2022 19:34:26 GMT

This is really absurd. I could not cancel my order, I called, was told they couldn't cancel either. Yet this morning, my order says it is being prepared and estimated delivery date of the 16th. So I'm not due to receive it for another week, but it can't be cancelled? Can someone explain this to me?