topic Re: Customer Care - Please explain Unable to Return Philosphy in Customer Care

UPDATED:Customer Care - Please explain Unable to Return Philosphy

Georgiagrama — Fri, 03 Jun 2022 20:52:33 GMT

Can someone from Customer Care please tell me why I am unable to return my recent Philosphy order of two body glazes?

I ordered the Coconut Splash set of two summer scent body glaze. I cannot stand the synthetic, nasty scent. Of course there is no return label enclosed with the package.

When I tried to go into my order and print a label, I received a message that I am unable to return this order.

I just received the order today so it's not past the 30 days.

Thank you.

EDITED: i CONTACTED THE QVC SOCIAL TEAM ONLINE. THEY IMEDIATELY HANDLED MY RETURN TO MY COMPLETE SATISFACTION.

Re: Customer Care - Please explain Unable to Return Philosphy

rms1954 — Fri, 03 Jun 2022 19:51:56 GMT

You have to call them. They will send you a label or email you a label to print.

Re: Customer Care - Please explain Unable to Return Philosphy

Georgiagrama — Fri, 03 Jun 2022 19:56:14 GMT

@rms1954 wrote:
You have to call them. They will send you a label or email you a label to print.

For heavens sake!!! QVC touts a non existant easy return!! They need to stop with the false information.

Re: Customer Care - Please explain Unable to Return Philosphy

ciao_bella — Fri, 03 Jun 2022 20:46:34 GMT

What I want to know is why are they no longer including a return label? Actually, I believe I know why but will refrain from saying or posting it. The way I see it, you're paying enough for the product plus S&H, so that should be included. No one should have to jump through hoops to get an order returned.

Re: Customer Care - Please explain Unable to Return Philosphy

Winkk — Fri, 03 Jun 2022 20:54:20 GMT

When this happened to me a customer service rep said they were transitioning to paperless returns like Amazon. QVC is not even close to being like Amazon. It's very frustrating and takes a lot longer. Every other vendor I buy from online includes a return label.

Re: Customer Care - Please explain Unable to Return Philosphy

Georgiagrama — Fri, 03 Jun 2022 20:55:13 GMT

@ciao_bella wrote:
What I want to know is why are they no longer including a return label? Actually, I believe I know why but will refrain from saying or posting it. The way I see it, you're paying enough for the product plus S&H, so that should be included. No one should have to jump through hoops to get an order returned.

@ciao_bella

After this latest fiasco, I will really think hard before I make another purchase, and, it will have to be a purchase that I know for sure will work for me. I won't be "trying" something hoping it will work.

Re: Customer Care - Please explain Unable to Return Philosphy

ciao_bella — Fri, 03 Jun 2022 20:58:07 GMT

@Winkk wrote:
When this happened to me a customer service rep said they were transitioning to paperless returns like Amazon. QVC is not even close to being like Amazon. It's very frustrating and takes a lot longer. Every other vendor I buy from online includes a return label.

@Winkk QVC has a lot to learn from Amazon if they think they're in the same league as Amazon for purchasing, shipping and returns.

Re: Customer Care - Please explain Unable to Return Philosphy

Georgiagrama — Fri, 03 Jun 2022 20:57:25 GMT

@Winkk wrote:
When this happened to me a customer service rep said they were transitioning to paperless returns like Amazon. QVC is not even close to being like Amazon. It's very frustrating and takes a lot longer. Every other vendor I buy from online includes a return label.

@Winkk

I will definitely be thinking long and hard before I make a purchase from QVC again. If I am not sure of what I am getting, I will pass.

Re: UPDATED:Customer Care - Please explain Unable to Return Philosphy

depglass — Fri, 03 Jun 2022 21:07:12 GMT

I'll tell you one thing, I do not buy jewelry or apparel from Amazon. I use them for OTC drugs, books, all low dollar items. Once I lose the ability to return items to QVC my buying will go way down. I don't actually return that much, I pretty much stick to my favorites like Belle where the fit never varies for me. And I buy high dollar items like Vitamix and Bose here. The easy return gives me confidence in the purchase. I do not have a printer, we sold the two we had for space reasons and I'm not buying another one. Its just the idea that I've always thought they appreciated my business.

Re: Customer Care - Please explain Unable to Return Philosphy

Magny — Fri, 03 Jun 2022 21:42:26 GMT

I can't see how this new return system speeds up returns. I don't mind printing a label & it's probably good that QVC knows something is coming back, but aside

from this change, it takes just as long -or longer- for a return to show up & get acted upon. They really have to do something about the exchange situation. It takes 2 or 3 weeks before they can attempt to exchange, & by that time, sizes & colors have usually sold out

. They refuse to do it as HSN does, shipping out the exchange immediately,

& giving you 2 weeks to return one item before you are billed for the exchange.

Q's social team is very helpful, and has expedited some exchanges, but they can

only work within Q parameters.

Re: UPDATED:Customer Care - Please explain Unable to Return Philosphy

TheMemphisVette — Fri, 03 Jun 2022 21:48:32 GMT

thankfully the needless paper waste is being addressed.

save a tree!

Re: UPDATED:Customer Care - Please explain Unable to Return Philosphy

KingstonsMom — Fri, 03 Jun 2022 22:12:57 GMT

@Georgiagrama

Glad you emailed the Social Team and they took care of you!

Remember that email address, it's the only one you'll ever need to resolve a CS type issue.

Stress gone!

Re: UPDATED:Customer Care - Please explain Unable to Return Philosphy

rms1954 — Fri, 03 Jun 2022 22:21:26 GMT

I still get the prepaid labels. I think if it ships directly from the vendor, you won't get the label. So just call and they can send you one. Not a big deal.

Re: UPDATED:Customer Care - Please explain Unable to Return Philosphy

rms1954 — Fri, 03 Jun 2022 22:22:08 GMT

@Georgiagrama wrote:
Can someone from Customer Care please tell me why I am unable to return my recent Philosphy order of two body glazes?

I ordered the Coconut Splash set of two summer scent body glaze. I cannot stand the synthetic, nasty scent. Of course there is no return label enclosed with the package.
When I tried to go into my order and print a label, I received a message that I am unable to return this order.

I just received the order today so it's not past the 30 days.

Thank you.

EDITED: i CONTACTED THE QVC SOCIAL TEAM ONLINE. THEY IMEDIATELY HANDLED MY RETURN TO MY COMPLETE SATISFACTION.

See that ... easy peasy.

Re: UPDATED:Customer Care - Please explain Unable to Return Philosphy

MG Chris — Fri, 03 Jun 2022 22:32:23 GMT

@TheMemphisVette wrote:

thankfully the needless paper waste is being addressed.

save a tree!

I agree!

Re: UPDATED:Customer Care - Please explain Unable to Return Philosphy

MG Chris — Fri, 03 Jun 2022 22:33:09 GMT

@rms1954 wrote:
@Georgiagrama wrote:
Can someone from Customer Care please tell me why I am unable to return my recent Philosphy order of two body glazes?

I ordered the Coconut Splash set of two summer scent body glaze. I cannot stand the synthetic, nasty scent. Of course there is no return label enclosed with the package.
When I tried to go into my order and print a label, I received a message that I am unable to return this order.

I just received the order today so it's not past the 30 days.

Thank you.

EDITED: i CONTACTED THE QVC SOCIAL TEAM ONLINE. THEY IMEDIATELY HANDLED MY RETURN TO MY COMPLETE SATISFACTION.
See that ... easy peasy.

Again, needless drama!

Re: UPDATED:Customer Care - Please explain Unable to Return Philosphy

KingstonsMom — Fri, 03 Jun 2022 22:55:34 GMT

@MG Chris

What's your problem??

Re: UPDATED:Customer Care - Please explain Unable to Return Philosphy

ciao_bella — Fri, 03 Jun 2022 23:08:18 GMT

@MG Chris 'Needless drama'??? The OP asked a legitimate question to which she got reliable answers.