topic Re: return labels in Customer Care

return labels

rejoyce2 — Thu, 02 Jun 2022 21:09:25 GMT

You are going to lose my business if you dont put in return labels. I dont have the time to print myself. Plus your website wasnt working for me to do that. Going to find somewhere else to buy clothing.

Re: return labels

TVLand — Thu, 02 Jun 2022 21:11:23 GMT

I agree....its our time....ink,,,,and. ,paper...

Re: return labels

TheMemphisVette — Thu, 02 Jun 2022 21:41:06 GMT

sending printed labels and/or documents with every order when 10% or less actually need it is a huge waste of resources.

save a tree!!

Re: return labels

hoofprints — Thu, 02 Jun 2022 21:37:41 GMT

Not only the return labels but they are omitting the invoice in a lot of packages,

I returned a sweater, had to print invoive plus return label. Finally just received my bill,

Received credit for 2 payments and bill charge showed they just billed me for 3rd payment of a returned item. Will call CS as Synchrony Bank has a dispute form of 2 pages plus you have to mail or fax it in! Plus you have to send proof! All this for $8.10. No more flex pay for me!

Re: return labels

Tori3569 — Thu, 02 Jun 2022 23:46:38 GMT

Every site I buy from does the same thing now, including Amazon, Nordstrom, J Crew, Anthropologie, etc. it takes a few seconds to print a return label if needed. If not needed, it saves me from more paper recycling. I love it!

Re: return labels

Foxxee — Fri, 03 Jun 2022 00:36:05 GMT

In some way, customers were paying for those labels, but I haven't seen prices go down, on the contrary.

Instead, some customers say it's OK because other retailers are doing it as if that's a good reason.

QVC is suffering a 13% loss, so expect to see them chipping away at customers' wallets to make up that loss.

I don't mind not getting a label from retailers where I rarely need to return anything, but QVC has been another story in the past.

All I can say is be very selective with what you buy.

Re: return labels

gertrudecloset — Fri, 03 Jun 2022 01:12:05 GMT

If return shipping is on the retailer, I'll gladly print, or otherwise find a way to secure the proper details for the merchandise. If return shipping I have to pay for, then they should want to at least give you an invoice.

Re: return labels

RespectLife — Fri, 03 Jun 2022 14:05:07 GMT

Sorry, that's the way of it now!

At my company, all vendors want to email me invoices, so I have to print....my paper, my ink.

Many offices I work with are totally paperless.

Companies are moving away from wasting paper and resources.

I do not get any printed invoices from Walmart, Amazon, Target, and most other places I shop online.

Times change....and if that is unacceptable, yes, we should shop elsewhere.

Re: return labels

BirkiLady — Fri, 03 Jun 2022 14:40:42 GMT

@rejoyce2 Call QVC Customer Service and let them know you didn't receive a copy of the invoice and/or a return shipping label. Ask for them to forward both to you via USPS! Then have to do so since someone neglected to include them in your package. It may take 7-10 days, but you will get it and it won't cost you to copy the documents. NOTE: If enough customers ASK for these items, QVC will have to provide them as in the past since the additional postage will drive their costs UP!!