topic Re: Financial department holding funds hostage in Customer Care

Financial department holding funds hostage

Mzbetters — Thu, 19 May 2022 23:07:32 GMT

I ordered a switch on may 5, 2022. The funds were taken instently. I get an email from QVC saying they don't have it. I then canceled the order on May 7, 2022. It is now May 19, 2022 and my funds are still being held. Dispite all the phone calls to both QVC and my bank, no one has released the funds. This is for my daughter who is graduating on May 22, 2022 and I have no gift, and no money!! I am also told that there is no phone number for the financial department and everything is done by email. This actually was my first time ordering from QVC and will be my last. QVC has ruined my Daughtes graduation!! Might not be a big deal for people, but I am on disability and can't afford to replace funds. Thank you QVC

Re: Financial department holding funds hostage

AnjalenaQVC — Thu, 19 May 2022 23:26:59 GMT

Hi @Mzbetters We're very sorry for this inconvenience. We have submitted a request to release the authorization hold for your order on 5/16. This request is still being processed. The hold should be released soon. If you have any other questions, please email your account information (the reason for contact, Order and/or Item Number) to QVCSocialTeam@qvc.com

Re: Financial department holding funds hostage

elated — Fri, 20 May 2022 03:44:46 GMT

I think that is horrendous to hold funds from May 7th. There is no excuse for a business to treat customers with no respect. To tell a customer, that it is still being processed on May 16th and it will be soon. Do you think in any reality that is good customer service!!! You should be held accountable for your business practices.

I am sorry for your experience with this company. Hopefully, sooner doesn't mean later!!!

Re: Financial department holding funds hostage

Bri369 — Fri, 20 May 2022 11:42:49 GMT

I find it inexcusable that funds are still being held this long. Most refunds witih other companies are processed within 3 business days.

Re: Financial department holding funds hostage

HisElk1 — Fri, 20 May 2022 16:37:54 GMT

I hope the OP gets the hold taken off today. That is beyond ridiculous IMO which is one of the many reasons why I rarely purchase from them anymore.

I recall the "old" days when things ran differently and I ordered alot more; now, it's not even close to the same.

Re: Financial department holding funds hostage

Mzbetters — Sat, 21 May 2022 14:54:36 GMT

I put in a request on May 7. I am tired of hearing the same thing. I was told 2 to 3 business days. Then it changed to 3 to 5. Then another excuse was, if I keep calling to escalate the issue, the request will be delayed. Like it is my fault. There is no way a customer can contact the financial department. No one has a number. Not even customer service. They email a supervisor and then the supervisor emails the financial department. I had gone to the cancer center for my six week treatment and I used a vending machine. The vending machine puts a hold on your card for 10 dollars. I get my coke and this morning the hold was released. A machine can release my funds, but QVC can't. Day 15. Thank you QVC for ruining my Daughter's graduation!!!!

Re: Financial department holding funds hostage

Mzbetters — Sat, 21 May 2022 15:09:08 GMT

This is day 15. Rediculous!! I have called several times I have chatted several times. I have called my bank several times. During this process, QVC never even offered a similar product. this might not be a big deal to people, but to me I am terminally ill. I will never get this opportunity back. I spent my funds on a different gift, but I can't do the dinner now we were planning. Could I wait till June when my money comes in? Sure. Will it be the same? No! Could QVC give me the 116.00 back? Absolutely! Do they care? No!! Unacceptable customer service!!! As always, thank you QVC for ruining my daughter's graduation!!!!

Re: Financial department holding funds hostage

reviewer from sc — Sat, 21 May 2022 15:25:56 GMT

I agree that no customer should wait for such a long period of time to get their funds--especially when it's no fault of his/her own. However, don't let this ruin your daughter's graduation. Focus on your daughter and her achievements. I thought back to both my high school and college graduations. I don't remember the gifts. I remember the people who were there and how great it was that we were all together. Some of my family have passed who were at my graduations. I'm thankful for the memories (and photographs that I still have). Best wishes.

Re: Financial department holding funds hostage

HisElk1 — Sat, 21 May 2022 18:33:28 GMT

@Mzbetters , wow, I was hoping it finally got resolved. IMO, it's way overdue.

I wish I could do something to help solve your problem and my heart goes out to you.

Speaking for myself, many years ago I ordered quite a few items from Q; the way things are now with the order remaining "in processing" for a long time and not being able to cancel, plus the timeframe for returns, rarely do I order anything.

It's not the company it once was back in the early 2000's. JMO.

Re: Financial department holding funds hostage

HisElk1 — Sat, 21 May 2022 18:36:50 GMT

@Mzbetters wrote:
This is day 15. Rediculous!! I have called several times I have chatted several times. I have called my bank several times. During this process, QVC never even offered a similar product. this might not be a big deal to people, but to me I am terminally ill. I will never get this opportunity back. I spent my funds on a different gift, but I can't do the dinner now we were planning. Could I wait till June when my money comes in? Sure. Will it be the same? No! Could QVC give me the 116.00 back? Absolutely! Do they care? No!! Unacceptable customer service!!! As always, thank you QVC for ruining my daughter's graduation!!!!

@Mzbetters , you stated you have called your bank several times. I have experience with something similar and our credit union will file a dispute. It does take some paperwork to complete, but they could help resolve it to get your $ returned to you. Just trying to help.

Re: Financial department holding funds hostage

elated — Mon, 23 May 2022 17:39:30 GMT

Have you thought about contacting the Attorney General in your state to see if they can help. Something is drastically wrong that they are not releasing your money. I might even try the Senator's office in your state. I don't see this getting resolved anytime soon unless you take drastic measures. You shouldn't have to jump through all these hoops to recoup your money. Shame on QVC to treat you this way.

Re: Financial department holding funds hostage

Mzbetters — Mon, 23 May 2022 14:24:14 GMT

Thanks. Well ship sailed on this one. I am in contact with better business bureau. My daughter graduated yay!!! Very proud parent of the University of Rhode Island. We didn't do dinner, but it is what it is. Thanks for support 🙂

Re: Financial department holding funds hostage

Mzbetters — Mon, 23 May 2022 14:35:58 GMT

Today is day 18. Still no funds. I really don't want to do more paperwork or more calls. I am done!! If QVC needs my 116.00 to keep their business up and running, that is sad!! I feel like someone stole my money and there is nothing I can do. My daughter did graduate and I did get the switch elsewhere on the 16th. Cost me more, but I was hoping this would have been resolved before yesterday, So that I could have done dinner too. I am surviving cancer. I will survive this too.

Re: Financial department holding funds hostage

Anonymous — Mon, 23 May 2022 15:19:49 GMT

@Mzbetters We've sent a follow up email to our Finance Team for assistance with the authorization. We'll let you know when we hear back. Cindy

Re: Financial department holding funds hostage

elated — Mon, 23 May 2022 16:55:37 GMT

@Anonymous wrote:
@Mzbetters We've sent a follow up email to our Finance Team for assistance with the authorization. We'll let you know when we hear back. Cindy

In any way, do you think this is helpful!!!!! No, it is not. This woman wants her money refunded not a bunch of empty responses. A resolution is necessary. Get your act together and refund her money today!!!

Re: Financial department holding funds hostage

spursfan2 — Mon, 23 May 2022 18:24:38 GMT

What a disgusting story. QVC have u no shame?

Re: Financial department holding funds hostage

Mzbetters — Tue, 24 May 2022 13:11:04 GMT

Day 19 still no funds. Wow!! Chatted with Rhoda on live chat. Granted I was upset and asked if QVC knows the definition of priority and then provided the definition. She told me it was sent on the 23 (yesterday) the request and then told me QVC didnt take my funds. Then ended the chat. Wow!!!

Re: Financial department holding funds hostage

Mzbetters — Wed, 25 May 2022 13:23:46 GMT

Day 20. I do this now because the excuses day by day are so sad. Now it is Master cards fault. My fault, banks fault, anybody's fault except the financial department. This is beyond. I feel like I live in Bizarro world!!!!

Re: Financial department holding funds hostage

HisElk1 — Wed, 25 May 2022 16:21:46 GMT

@Mzbetters wrote:
Day 20. I do this now because the excuses day by day are so sad. Now it is Master cards fault. My fault, banks fault, anybody's fault except the financial department. This is beyond. I feel like I live in Bizarro world!!!!

@Mzbetters , I'd like to know how they can place blame on others. Clearly, it appears no one seems to care. It seems that once one places an order, there's no problem in charging the CC; however, when they owe you $, it's like watching a turtle in a race to the finish line.

I wish I could do something to help you.

Re: Financial department holding funds hostage

proudlyfromNJ — Wed, 25 May 2022 16:27:52 GMT

@Mzbetters I'd give up on Cindy and Rhoda and get in touch with Corporate, Etc., someone high up. Look around this site to find an Email for one of them or a phone number.