topic Re: Rewards in Customer Care

Rewards

MG Chris — Fri, 29 Apr 2022 15:38:22 GMT

Why does QVC make it so hard to give them my money? I am trying to shop through my Capital One rewards and it won't let me add anything to my cart. I have tried on my phone, my iPad, and my laptop. Spending my money with your company shouldn't be this hard. I can add things to my wish list, save for later, just not to my cart. And yes, I have rebooted, closed everything out and it won't work. I tried HSN and they let me add to my cart.

Re: Rewards

rms1954 — Fri, 29 Apr 2022 16:37:22 GMT

I don't know what you mean when you say "through my Capital One rewards." Did you try calling QVC customer service or Capital One customer service?

Re: Rewards

MG Chris — Fri, 29 Apr 2022 17:01:16 GMT

@rms1954 wrote:
I don't know what you mean when you say "through my Capital One rewards." Did you try calling QVC customer service or Capital One customer service?

Capital one has a shopping page where you click through to QVC. Everyone else on the page is working there's hundreds of retailers I tried five different ones and everyone let me add something to my cart. Only QVC wouldn't work. My order is over $500 of Valerie's things and I can get 10% back through my rewards page. If it won't work I will go elsewhere. I have used the reward page for years and never had an issue. I shouldn't have to call to spend My money with QVC. They agreed to be a part of the program, and it should be easy. Either they are arrogant or incompetent. I can't decide.

Re: Rewards

aroc3435 — Fri, 29 Apr 2022 17:15:40 GMT

@MG Chris I just read your follow-up response. I use the cash back/rewards things too, such as the Capital One, Retail Me Not, Rakuten, Honey, etc.

QVC is the only retail site where I experience signnificant difficulty. I attribute it to the website's flaws. They need to start from scratch with a new one (keep this one live) and when read launch a completely new one while running a "dual system" in case the new one has flaws/crashes. This is what other big institutions do.

It doesn't that they are trying to "marry" the QVC and HSN systems (which I read on another thread several days ago) so hang on . . . maybe Q will eventually get it right!

aroc3435

Washington, DC

Re: Rewards

MG Chris — Fri, 29 Apr 2022 17:19:44 GMT

@aroc3435 wrote:
@MG Chris I just read your follow-up response. I use the cash back/rewards things too, such as the Capital One, Retail Me Not, Rakuten, Honey, etc.

QVC is the only retail site where I experience signnificant difficulty. I attribute it to the website's flaws. They need to start from scratch with a new one (keep this one live) and when read launch a completely new one while running a "dual system" in case the new one has flaws/crashes. This is what other big institutions do.

It doesn't that they are trying to "marry" the QVC and HSN systems (which I read on another thread several days ago) so hang on . . . maybe Q will eventually get it right!

aroc3435
Washington, DC

Thank you for your understanding. I am just frustrated I have company coming in a couple of weeks and I'm trying to do a spring refresh and I've been to HomeGoods, at home, Hobby lobby and I just can't find anything and I just want to get this stuff ordered because I know how long QVC takes.

Re: Rewards

Mz iMac — Fri, 29 Apr 2022 17:34:38 GMT

@MG Chris Have you tried using another browser?

Re: Rewards

MG Chris — Sat, 30 Apr 2022 02:39:38 GMT

@Mz iMac wrote:
@MG Chris Have you tried using another browser?

Yes,